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General Apple Device Info, Help and Fixes

Getting help with Mac problems

  • Local support: Each college and department of the University has at least one computer support person who may be full or part time. You should contact these people first if you have a computing problem with a non-MCS Mac.
  • Service Desk: Available to everyone entitled to use the University Information Services. Staffed by dedicated Service Desk staff, it is the first port of call for any technical queries about the various facilities UIS provides.

 

Further Information and Assistance

Here you will find pages and links to external sites to assist you with using your Apple device

 

Apple Device Basics: Information and tips on how to use your Apple device.

Useful Mac Pointers: On this page we have put together a list of sites, mainly outside Cambridge, that you might find useful as sources of further information.

Common Fixes: A collection of common issues encountered and their fixes.

 

 

 

Apple support Twitter feed

UIS Service Desk


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Lecture capture: Panopto planned maintenance on Saturday 4 January

Dec 09, 2019

Lecture capture recordings will be unavailable during the evening of Saturday 4 January 2020 because Panopto is undergoing an upgrade.

Major upgrade to the phone system during 28–29 December

Dec 09, 2019

The University phone service will be disrupted on Saturday 28 and Sunday 29 December while we perform the annual upgrade of the system's core software.

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