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General Apple Device Info, Help and Fixes

Getting help with Mac problems

  • Local support: Each college and department of the University has at least one computer support person who may be full or part time. You should contact these people first if you have a computing problem with a non-MCS Mac.
  • Service Desk: Available to everyone entitled to use the University Information Services. Staffed by dedicated Service Desk staff, it is the first port of call for any technical queries about the various facilities UIS provides.

 

Further Information and Assistance

Here you will find pages and links to external sites to assist you with using your Apple device

 

Apple Device Basics: Information and tips on how to use your Apple device.

Useful Mac Pointers: On this page we have put together a list of sites, mainly outside Cambridge, that you might find useful as sources of further information.

Common Fixes: A collection of common issues encountered and their fixes.

 

 

 

Apple support Twitter feed

UIS Service Status

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Be on the alert for phishing and malware emails

Aug 10, 2020

University email accounts are currently receiving a high number of convincing phishing emails that contain attached files – typically Word documents – or a link to a website prompting the viewer to download a file. If opened, these files lead to a malware infection.

Maximum 1-year validity for TLS/SSL certificates from 1 September

Aug 04, 2020

All Certificate Authorities are required to stop issuing 2-year TLS/SSL certificates from 1 September 2020.

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