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General Apple Device Info, Help and Fixes

Getting help with Mac problems

  • Local support: Each college and department of the University has at least one computer support person who may be full or part time. You should contact these people first if you have a computing problem with a non-MCS Mac.
  • Service Desk: Available to everyone entitled to use the University Information Services. Staffed by dedicated Service Desk staff, it is the first port of call for any technical queries about the various facilities UIS provides.

 

Further Information and Assistance

Here you will find pages and links to external sites to assist you with using your Apple device

 

Apple Device Basics: Information and tips on how to use your Apple device.

Useful Mac Pointers: On this page we have put together a list of sites, mainly outside Cambridge, that you might find useful as sources of further information.

Common Fixes: A collection of common issues encountered and their fixes.

 

 

 

Apple support Twitter feed

UIS Service Status

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University Wireless Service essential maintenance on 19 April

Apr 15, 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Monday 19 April, in order to apply an urgent security patch.

UDN distribution router restarts during 14–22 April 2021

Apr 08, 2021

Line cards on the UDN distribution routers will be restarted on the following dates in April 2021 so that we can reconfigure a port operating mode in preparation for the UDN 40GE backbone upgrade.

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