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IT Help and Support

University Information Services
 

Getting help with Mac problems

  • Local support: Each college and department of the University has at least one computer support person who may be full or part time. You should contact these people first if you have a computing problem with a non-MCS Mac.
  • Service Desk: Available to everyone entitled to use the University Information Services. Staffed by dedicated Service Desk staff, it is the first port of call for any technical queries about the various facilities UIS provides.

 

Further Information and Assistance

Here you will find pages and links to external sites to assist you with using your Apple device

 

Apple Device Basics: Information and tips on how to use your Apple device.

Useful Mac Pointers: On this page we have put together a list of sites, mainly outside Cambridge, that you might find useful as sources of further information.

Common Fixes: A collection of common issues encountered and their fixes.

 

 

 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

New email address policy: an update from the Chair of the Information Services Committee

5 May 2022

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

4 May 2022

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

3 May 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...