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IT Help and Support

University Information Services

University Information Services (UIS) provides many University-wide IT services, in addition to those offered by your College.  

You can access the following services as a student at Cambridge: 


Connect to wifi  

A few Colleges provide their own wifi. UIS provides access points in all University buildings and the rest of the Colleges for the ‘eduroam’ network.  


Set up devices to connect to eduroam and automatically stay connected to the network around Cambridge. You can also connect at other participating universities around the world, using your University account (formerly called Raven).  

Connect to eduroam  

UniOfCam-IoT: for personal devices that can't use eduroam  

You can connect personal devices that cannot log in via eduroam to UniofCam-IoT. This includes:  

  • media streaming devices like Apple TV  
  • smart speakers like Amazon Echo or Google Home  
  • equipment such as printers  

Connect personal devices to UniOfCam-IoT  


Print, copy and scan 

You can print, copy and scan using the University's managed print service. This is available on the University managed desktops (UMDs) in computer rooms in Colleges and Departments. You can also print from your own devices, either on or away from the University network.  

Buying printing credits  

You pay for printing through credits either on your Common Balance or Local Balance. Many Colleges and Departments use the University-wide 'Common Balance' scheme. Others operate their own 'Local Balance' scheme, which may include some free credits.  

Find out more about the Managed Print Service  


Store files and documents  

You can choose from 3 cloud-based file storage options:  

  • OneDrive: A free 1TB cloud-based file store, integrated with the Microsoft 365 apps  
  • Google Drive: A free 500GB file store that is part of the Google Workspace for Education apps  
  • Dropbox Business (subscription required): 5TB file store at a discounted rate when purchased through the University and linked to your @cam email address (you can get a rebate if you already have a personal subscription)  

Find out more about storage services  


Get free software for your personal devices  

Free antivirus software  

Keeping your devices up-to-date with anti-virus software is a requirement for use of the University’s data network.  

Download antivirus software  

Free office and collaboration software  

Microsoft 365   

Your University of Cambridge Microsoft account gives you access to Microsoft 365 on your personal devices.  

Get Microsoft 365  

Google Workspace for Education  

Download Google's suite of office apps, including Google Calendars and Hangouts – use your @cam email address to access. 

Get Google Workspace for Education  

Discounted software  

If you need to buy software, you can get an educational discount when you buy through our authorised resellers.  

Find out about discounted software 


Get help with your studies  

There are lots of online resources to help your studies:  

  • Moodle, our virtual learning environment
  • the eResources from the University Library (UL) 
  • free IT training 
  • LinkedIn Learning


Moodle is used to share recordings of lectures, ebooks and other materials relevant to your course. Log in to the University’s virtual learning environment with your CRSid and University account password (formerly called Raven):  

Go to Moodle  

We've also created a course in Moodle to help you find your way around the platform:  

Getting started with Moodle  


The University Library provides online access to resources and journals:  

Visit the University Library guides  

Online timetable

The University offers personalised student timetables.

View your personal timetable

IT training  

UIS offers online, self-taught and instructor-led courses on a range of topics. Most of this is free of charge. 

Search our IT training courses  

Access online courses with LinkedIn Learning  

LinkedIn Learning is an online learning resource available free of charge to all students of the University of Cambridge. 

Visit the LinkedIn Learning Hub for information about getting started and recommended courses.  


Find your way around with the University Map 

Find College and University buildings, your nearest Universal Bus stop (with live timetable information when you select the bus stops) and even where to find an emergency bicycle pump and toolkit at our Bike Repair Stations.  

Open the University Map  


Get IT support  

Your first stop for IT support will be your College IT staff, but the UIS Service Desk can also offer help and advice with using UIS IT services.  

Online IT support  

Our IT Help and Support website (this one!) is your quickest source of help with using our IT services.  

UIS Service Desk  

Assistive technology  

If you have specific IT requirements your College can refer you for an assessment by the Accessibility and Disability Resource Centre.  

Service status alerts 

Sign up for email or text alerts from the IT Service Status system


Get a new University card if you lose yours 

Your University card is an identity card that gives you access to University and College buildings.  

If you lose your University card, or have any problems with it, talk to your College’s Card Rep to get a replacement.  

Find your card rep