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IT Help and Support

University Information Services
 
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We provide a range of software at favourable rates to the University, as well as the infrastructure and support necessary to administer such deals.

handdrawn imacOur software distribution system provides a searchable catalogue and gives details, including prices and system requirements, for all products available from UIS. Included in the catalogue are free site-licensed titles such as MacAfee and MATLAB.

Office productivity tools, such Google's G Suite and Microsoft's Office 365 ProPlus, are free to all students and staff of qualifying institutions.

We have also compiled a list of additional software resources for students.
 

How to buy software

Institutional purchase

Institutions wishing to purchase software for installation on University-owned machines should complete an application on the software distribution site. A University Purchase Order in PDF format will be needed with the application.

Personal purchase

Some products are available to purchase for personal use by current staff and students. Payment is made by card over the phone, or also cash and cheque when paying in person at UIS. When your order is ready, we will send you a confirmation email with a link to a secure download.
 

University software policy

Under UK Copyright Law, the illegal reproduction of software can be subject to civil damages without financial limit and to criminal penalties including fines and imprisonment. Both the person who made the illegal copy and the relevant University authorities would be liable to prosecution for each illegal copy found. The University has a detailed software policy to which you must comply. It can be found in full at University software policy terms and conditions.
 

Leaving the University

Most software is available to students and staff for the period of their studies or employment only. This software must be removed from personal machines prior to leaving the University, or handed to your Institution (with the exception of operating systems, which are non-transferrable unless the machine is also transferred) for re-use by another member of staff or student who must then re-register the software, where applicable.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

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Latest news

Beware fake NHS 'Covid vaccine passport' emails

3 August 2021

We’re aware that University email accounts are currently receiving phishing emails that appear to be from the NHS encouraging people to apply for a ‘Covid vaccine passport’ or mentioning other Covid-related issues. What to do if you are suspicious of an email Don’t click on the email or any of the links. Follow the advice...

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...