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IT Help and Support

University Information Services

Studying at Cambridge

 

Software

We provide a range of software at favourable rates to the University, as well as the infrastructure and support necessary to administer such deals.

handdrawn imacOur software distribution system provides a searchable catalogue and gives details, including prices and system requirements, for all products available from UIS. Included in the catalogue are free site-licensed titles such as MacAfee and MATLAB.

Note that office productivity tools, such Google's G Suite and Microsoft's Office 365 ProPlus, aren't included in the catalogue but are free to all students and staff of qualifying institutions.

How to buy software

Institutional purchase

Institutions wishing to purchase software for installation on University-owned machines should complete an application on the software distribution site. A University Purchase Order in PDF format will be needed with the application.

Personal purchase

Some products are available to purchase for personal use by current staff and students. Payment is made by card over the phone, or also cash and cheque when paying in person at UIS. When your order is ready, we will send you a confirmation email with a link to a secure download.

University software policy

Under UK Copyright Law, the illegal reproduction of software can be subject to civil damages without financial limit and to criminal penalties including fines and imprisonment. Both the person who made the illegal copy and the relevant University authorities would be liable to prosecution for each illegal copy found. The University has a detailed software policy to which you must comply. It can be found in full at University software policy terms and conditions.

Leaving the University

Most software is available to students and staff for the period of their studies or employment only. This software must be removed from personal machines prior to leaving the University, or handed to your Institution (with the exception of operating systems, which are non-transferrable unless the machine is also transferred) for re-use by another member of staff or student who must then re-register the software, where applicable.

UIS Service Status

Phone padded  Service status line: (01223) 463085
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Website  Read major IT incident reports

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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