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IT Help and Support

University Information Services
 
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We provide a range of software at favourable rates to the University, as well as the infrastructure and support necessary to administer such deals.

handdrawn imacOur software distribution system provides a searchable catalogue and gives details, including prices and system requirements, for all products available from UIS. Included in the catalogue are free site-licensed titles such as MacAfee and MATLAB.

Office productivity tools, such Google's G Suite and Microsoft's Office 365 ProPlus, are free to all students and staff of qualifying institutions.

We have also compiled a list of additional software resources for students.
 

How to buy software

Institutional purchase

Institutions wishing to purchase software for installation on University-owned machines should complete an application on the software distribution site. A University Purchase Order in PDF format will be needed with the application.

Personal purchase

Some products are available to purchase for personal use by current staff and students. Payment is made by card over the phone, or also cash and cheque when paying in person at UIS. When your order is ready, we will send you a confirmation email with a link to a secure download.
 

University software policy

Under UK Copyright Law, the illegal reproduction of software can be subject to civil damages without financial limit and to criminal penalties including fines and imprisonment. Both the person who made the illegal copy and the relevant University authorities would be liable to prosecution for each illegal copy found. The University has a detailed software policy to which you must comply. It can be found in full at University software policy terms and conditions.
 

Leaving the University

Most software is available to students and staff for the period of their studies or employment only. This software must be removed from personal machines prior to leaving the University, or handed to your Institution (with the exception of operating systems, which are non-transferrable unless the machine is also transferred) for re-use by another member of staff or student who must then re-register the software, where applicable.

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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...