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IT Help and Support

University Information Services
 

To make an online booking using the University Training Booking System (UTBS) you need a Raven account.

  • If you are a current University or College member and do not have a Raven account, please (UIS).
     
  • Members of affiliated institutions may be able to attend a training course, but might not be eligible for a Raven account. To check Raven eligibility, please . If you are not eligible for a Raven account you will not be able to book online; instead, please contact the relevant training provider by email/phone to process your booking.
     
  • Where non-members of the University are eligible for booking training courses, please contact the relevant training provider by email/phone to process your booking.

Phone padded  Service status line: (01223 7)67999
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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...