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IT Help and Support

University Information Services
 

To make an online booking using the University Training Booking System (UTBS) you need a Raven account.

  • If you are a current University or College member and do not have a Raven account, please (UIS).
     
  • Members of affiliated institutions may be able to attend a training course, but might not be eligible for a Raven account. To check Raven eligibility, please . If you are not eligible for a Raven account you will not be able to book online; instead, please contact the relevant training provider by email/phone to process your booking.
     
  • Where non-members of the University are eligible for booking training courses, please contact the relevant training provider by email/phone to process your booking.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...