skip to content

IT Help and Support

University Information Services
 

cam.ac.uk is the institutional domain for the University of Cambridge.  This page describes the policy that governs what email addresses may be provided for in this domain.

Personal addresses

All students and most staff have a personal email address following the format CRSid@cam.ac.uk (e.g. jsb97@cam.ac.uk) only. These are the email addresses that appear in the email and phone search. 'Friendly name' addresses are not available for the cam.ac.uk domain, but may be available within institutional domains, for example john.smith@st-botolphs.cam.ac.uk.

Role addresses

Role addresses are unavailable in the cam.ac.uk domain and instead should be attached to the institutional domain with which they are associated.

The only exceptions to these rules are:

  • those email addresses mandated by Internet Standards (RFCs);
  • address mandated by our ISP (JANET, the Joint Academic Network);
  • those the Information Service Committee has deemed essential to the business of the University;
  • short-lived exceptions, authorised for a limited time, at the Postmaster's discretion.

We publish a comprehensive list of defined role addresses in the @cam.ac.uk domain.

Subdomains

If multiple related addresses are required and no suitable subdomain exists, a new subdomain should be sought.

There are two ways of implementing the mail service for such a subdomain:

  • The institution (department, College or Faculty) may run their own mail server, supplying staff and possibly research students with mail boxes on an institutional server.
  • The institution (department, College or Faculty) may elect to have a 'managed mail domain'. A managed mail domain gives an institution some of the advantages of running their own mail server without the work of actually doing so. Further details of this may be found in the section on Managed Mail Domains.

If web pages associated with a role are hosted on an existing web server then the desired email address should be within that web server's domain. If an associated web page or website is required then a subdomain should be sought and the desired email addresses created within it.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...

University GoogleDrive: 20GB quota limit deferred until December 2023

20 June 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Streaming Media Service (SMS): please reserve for business critical uploads only

20 June 2022

Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...