skip to content

IT Help and Support

University Information Services
 

FAQ N15

Raven authentication is used to control access to many electronic journals and databases. If you are denied access to a journal or database that is Raven authenticated, first check that the problem is not with your Raven account.

First, double-check that you are entering your password correctly (see the advice in What should I do if I've forgotten my Raven password or it doesn't work?). If in doubt, you can try getting a new password by following the instructions in How do I get a Raven password?. If this still doesn't help then please consult the Service Desk.

Not everyone with a Raven account can access every journal or database. For library electronic resources (ejournals, ebooks, online databases etc.) you can check if you are eligible using the web page at the eresources test page.

  • For resources managed elsewhere in the University, contact whoever manages them.

For other enquiries and help with using ejournals, please contact the ejournals Helpdesk at ejournals@lib.cam.ac.uk.

 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...