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IT Help and Support

University Information Services

Studying at Cambridge

 

Desktop services

We provide students and staff with a Desktop Services (DS) account when they arrive at Cambridge. It provides access to a range of computing services, such as shared computers and licensed software, printing and scanning, file storage and web page hosting.

Computer rooms

handdrawn desktopClusters of shared Windows, Mac and Linux computers are available in various locations around the University. You can log in to any of these Managed Cluster Service (MCS) workstations to access your personal desktop, your DS-Filestore and a wealth of software titles. Log in with your CRSid and UIS Password.

Access to popular and specialist software

You can use many popular and specialist software titles on MCS Windows, Mac and Linux workstations, including ATLAS.ti, EndNote, Illustrator, Mathematica, MATLAB, Photoshop, SPSS, Sibelius and Stata.

 Full list of software available on the MCS

Fast access to email and the University Library Catalogue

On any MCS workstation, you can quickly access the University Library Catalogue without logging into the desktop by typing newton into the login screen and leaving the password blank. You can also get quick access to your email by typing owa for Outlook Web Access (if you have a Microsoft Exchange Online account) or hermes (if you have a Hermes account). Typing signup gives you access to the UIS Password Management site.

Printing, copying and scanning

handdrawn printerYou can print, copy and scan documents using the University's DS-Print-enabled multi-function devices (MFDs) in many Colleges and Departments. You can print from your own laptop or desktop using DS-Print, from mobile devices if you install Mobility Print, or from any MCS desktop.

 Find out more about DS-Print

Personal file storage

DS-Filestore provides students, staff and groups with access to centrally backed-up, secure file servers. A filespace quota of 3.5GB is included with all DS accounts.

 Find out more about DS-Filestore

Contact us

If you haven't received your DS account on starting at Cambridge, or have any other queries, please contact the UIS Service Desk.

UIS Service Desk


  Phone padded  01223 332999

UIS Service Status

Phone padded  Service status line: (01223) 463085
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UIS Christmas closure 24 December 2019 to 2 January 2020

Dec 13, 2019

UIS, including the UIS Service Desk and Reception in the Roger Needham Building will be closed for Christmas and New Year from Tuesday 24 December at 17:00. We will re-open on Thursday 2 January 2020 at 08:30. The Service Desk will also be closed, but we have an emergency contact in case you need one.

New system helps the University submit eligible staff to the REF

Dec 13, 2019

A new version of the REF Staff Information system was launched on 20 November, helping the REF team to ensure that eligible staff are submitted to the REF with correct and complete data. The project team adopted a unique approach to deliver the system on time under considerable pressure.

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