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IT Help and Support

University Information Services
 
Desktop banner

We provide students and staff with a Desktop Services account when they arrive at Cambridge. It provides access to a range of computing services, such as shared computers and licensed software, printing and scanning, file storage and web page hosting.

Computer rooms

handdrawn desktopClusters of shared Windows, amd macOS computers are available in various locations around the University. You can log in to any of these Managed Cluster Service (MCS) workstations to access your personal desktop, your DS-Filestore and a wealth of software titles. Log in with your CRSid and Raven password.

Access to popular and specialist software

You can use many popular and specialist software titles on MCS Windows, Mac and Linux workstations, including ATLAS.ti, EndNote, Illustrator, Mathematica, MATLAB, Photoshop, SPSS, Sibelius and Stata.

 Full list of software available on the MCS
 

Printing, copying and scanning

handdrawn printerYou can print, copy and scan documents using the University's DS-Print-enabled multi-function devices (MFDs) in many Colleges and Departments. You can print from your own laptop or desktop using DS-Print, from mobile devices if you install Mobility Print, or from any MCS desktop.

 Find out more about DS-Print
 

Personal file storage

DS-Filestore provides students, staff and groups with access to centrally backed-up, secure file servers. A filespace quota of 3.5GB is included with all DS accounts.

 Find out more about DS-Filestore
 

Contact us

If you haven't received your DS account on starting at Cambridge, or have any other queries, please contact the UIS Service Desk.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

DS-Print: Common Balance temporarily enabled with £20 overdraft

3 October 2022

On 28 September, we withdrew eCredit for DS-Print whilst we investigated reports of users being unable to access the eCredit web portal to purchase Common Balance print credit. As a temporary measure, while a fix is implemented for eCredit in order to resolve these issues, we have enabled all users with a £20 overdraft on...

macOS Ventura release

30 September 2022

Apple will soon be releasing macOS Ventura. Following its release, they will drop support for macOS Catalina (10.15). All users running macOS Catalina are encouraged to upgrade to one of the following supported operating systems: macOS Ventura (when released) macOS 12 Monterey (compatible computers: https://support.apple...

Change to display names in Lookup from 06 October 

30 September 2022

What is happening From 06 October, UIS will be updating the Display name records in Lookup to use people’s Preferred first name initials. This supports a user-friendly move toward using everyone’s preferred names, rather than their Registered name. If you have personally set your own Display name in Lookup, you will not be...