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IT Help and Support

University Information Services

Studying at Cambridge

 

Desktop services

We provide students and staff with a Desktop Services (DS) account when they arrive at Cambridge. It provides access to a range of computing services, such as shared computers and licensed software, printing and scanning, file storage and web page hosting.

Computer rooms

handdrawn desktopClusters of shared Windows, Mac and Linux computers are available in various locations around the University. You can log in to any of these Managed Cluster Service (MCS) workstations to access your personal desktop, your DS-Filestore and a wealth of software titles. Log in with your CRSid and UIS Password.

Access to popular and specialist software

You can use many popular and specialist software titles on MCS Windows, Mac and Linux workstations, including ATLAS.ti, EndNote, Illustrator, Mathematica, MATLAB, Photoshop, SPSS, Sibelius and Stata.

 Full list of software available on the MCS

Fast access to email and the University Library Catalogue

On any MCS workstation, you can quickly access the University Library Catalogue without logging into the desktop by typing newton into the login screen and leaving the password blank. You can also get quick access to your email by typing owa for Outlook Web Access (if you have a Microsoft Exchange Online account) or hermes (if you have a Hermes account). Typing signup gives you access to the UIS Password Management site.

Remote access to Windows applications

Students can access some of the site-licensed Windows applications on a personal laptop or desktop using DS-Remote. Your teaching Faculty/Department may provide credits to access this service, or you can buy your own subscription. You'll also need to install a remote desktop app.

 Full details and eligibility criteria for DS-Remote

Printing, copying and scanning

handdrawn printerYou can print, copy and scan documents using the University's DS-Print-enabled multi-function devices (MFDs) in many Colleges and Departments. You can print from your own laptop or desktop using DS-Print, from mobile devices if you install Mobility Print, or from any MCS desktop.

 Find out more about DS-Print

Personal file storage

DS-Filestore provides students, staff and groups with access to centrally backed-up, secure file servers. A filespace quota of 3.5GB is included with all DS accounts.

 Find out more about DS-Filestore

Web publishing

Any user with a DS account can set up and publish web pages directly from their DS-Filestore. You can also set up group filespaces and grant access to other users with a DS account.

 Find out more about DS-Web

Contact us

If you haven't received your DS account on starting at Cambridge, or have any other queries, please contact the UIS Service Desk.

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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All University members now have access to Google G Suite@Cambridge

May 07, 2019

UIS enrolled all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

Upgrade Windows 7 machines before the operating system reaches end of life on 14 January 2020

Apr 30, 2019

Microsoft will stop supporting Windows 7 on 14 January 2020. The good news is that you may be entitled to a free upgrade to Windows 10, if your institution is participating in the University's EES agreement.

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