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IT Help and Support

University Information Services
 
Desktop banner

We provide students and staff with a Desktop Services (DS) account when they arrive at Cambridge. It provides access to a range of computing services, such as shared computers and licensed software, printing and scanning, file storage and web page hosting.

Computer rooms

handdrawn desktopClusters of shared Windows, Mac and Linux computers are available in various locations around the University. You can log in to any of these Managed Cluster Service (MCS) workstations to access your personal desktop, your DS-Filestore and a wealth of software titles. Log in with your CRSid and UIS Password.

Access to popular and specialist software

You can use many popular and specialist software titles on MCS Windows, Mac and Linux workstations, including ATLAS.ti, EndNote, Illustrator, Mathematica, MATLAB, Photoshop, SPSS, Sibelius and Stata.

 Full list of software available on the MCS

Fast access to email and the University Library Catalogue

On any MCS workstation, you can quickly access the University Library Catalogue without logging into the desktop by typing newton into the login screen and leaving the password blank. You can also get quick access to your email by typing owa for Outlook Web Access (if you have a Microsoft Exchange Online account) or hermes (if you have a Hermes account). Typing signup gives you access to the UIS Password Management site.
 

Printing, copying and scanning

handdrawn printerYou can print, copy and scan documents using the University's DS-Print-enabled multi-function devices (MFDs) in many Colleges and Departments. You can print from your own laptop or desktop using DS-Print, from mobile devices if you install Mobility Print, or from any MCS desktop.

 Find out more about DS-Print
 

Personal file storage

DS-Filestore provides students, staff and groups with access to centrally backed-up, secure file servers. A filespace quota of 3.5GB is included with all DS accounts.

 Find out more about DS-Filestore
 

Contact us

If you haven't received your DS account on starting at Cambridge, or have any other queries, please contact the UIS Service Desk.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...

Moodle maintenance Thursday 29 July 07:00-09:00

23 July 2021

We’re updating Moodle on Thursday 29 July between 07:00 and 09:00. The service will be unavailable during this period. Users will also not be able to log in to the Panopto cloud service while Moodle is unavailable, Panopto recordings can be still be made offline for later upload. Following this update, the Checklist (both...