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IT Help and Support

University Information Services
 

University members have access to a wide range of apps and services from Google Workspace.

What is Google Workspace?

Workspace is Google's collaborative online work environment. You can access it from any computer with an internet connection and a web browser, on most operating systems. Anyone at the University with an active Raven account can use Google workspace. Additionally current University staff and students have access to Google Workspace for Education Premium Plus features which provide enhanced functionality. Discover the differences between the two types of account here.  

Additionally, Google divides its Workspace apps between core and additional apps. You can access any of the core Workspace apps directly. To access any of the additional apps listed below you must first accept their separate privacy policies in the Google Workspace preferences page: 

Manage your Google Workspace preferences

The core Workspace apps include:

  • Google Drive – a cloud-based filestore, accessible from any Internet-connected device with a web browser. A limit of 20GB will apply from December 2023.
  • Google Calendar – shared calendars
  • Google Chat – real-time chat and file sharing for teams
  • Google Docs, Sheets, Slides and Forms – office productivity apps
  • Google Keep – note-taking app
  • Google Jamboard – interactive whiteboard
  • Google Meet – desktop and mobile videoconferencing for up to 100 participants (250 during the coronavirus outbreak)
  • Google Shared Drives – share files in a location that can be managed by a team. A limit of 20GB will apply to shared drives from December 2023.
  • Google Sites – simple websites to share work with colleagues or the world

All members of the University have automatic access to these services, which are covered by an agreement between Google and UIS.

Additionally you can also opt-in to access more Google services, which are subject to their own terms of service. So far, these services include:

  • Google Analytics –  a web analytics service that tracks and reports website traffic
  • Google Cloud and Developer Console  – Google's cloud platform. Currently only available to University staff as this is a charged service.
  • Google Groups – online forums and email-based discussion groups1
  • Google Maps – view maps and directions
  • Google My Business – help get your institution found on Google
  • Google My Maps – create, share and publish custom maps
  • Google Pay – payment services that enable the purchase of items through Google Play and other properties
  • Google Play – a digital distribution service2
  • Google Play Console – Google's platform for developers to publish apps and monitor their performance
  • Google Search Console – provides information to webmasters about how their site will be processed by search engines
  • Web and App Activity – saves searches and other Web activity in your Google account3
  • YouTube –  video hosting and sharing platform

The full list of opt-in services is available on the preferences site:

Manage your Google Workspace preferences
 

1 You can't create new groups with your Google Workspace account, but you can enable this service to be able to interact with existing public Groups.

2 If you're using your Google Workspace account on your Android phone, you'll need to enable Google Play if you'd like to download Android applications from the Google Play store.

3 You'll need to enable Web and App Activity if you're using your @cam.ac.uk email address on your work phone and want to make use of Google Assistant (which is required for some versions of Android).

Other services may be added in future. If you have suggestions, please contact the .
 

You'll be able to share and collaborate on Google documents, sheets and slides with anyone with an @cam email address or any Lookup Group, while keeping them Raven protected. You'll also have unlimited file storage on Google Drive until December 2023, and can use it to securely share files with other Cambridge users or set up Shared Drives with your colleagues.
 

All members of the University have automatic access to the core apps and services available from Google Workspace.

Visit www.google.com and make sure you log in using your CRSid@cam.ac.uk email address – for example, abc123@cam.ac.uk – rather than a personal Google account or College Google Suite account.

If you aren't signed in already, you'll be redirected to the University's Raven login page. After you've logged in to Raven, you'll then be able to access the apps from the menu in the top right of the Google page:

G Suite app menu
 

Find out more about Google account registration and logging in

Find out how to prevent being locked out of your account
 

You can enable additional services via the preferences site. You’ll find links to the terms of service for each app, and can toggle them on to accept the terms and activate the service. Some will become available immediately, but others may take a few minutes.

G Suite Preferences window
 

Getting help

Cambridge-specific advice is available on our Google FAQs page, but your main source of information on how to use the apps and services will be Google's own online 'Help' section. You'll find it under the settings menu in the top right of the browser window:

Google Help link

UIS Service Desk

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