skip to content

IT Help and Support

University Information Services
 

All University members have access to a wide range of apps and services from Google Workspace.

What is Google Workspace?

Workspace is Google's collaborative online work environment. You can access it from any computer with an internet connection and a web browser, on most operating systems.

The core Workspace apps include:

  • Google Drive – an unlimited cloud-based filestore, with an individual file size limit of 5TB accessible from any Internet-connected device with a web browser
  • Google Calendar – shared calendars
  • Google Chat – real-time chat and file sharing for teams
  • Google Docs, Sheets, Slides and Forms – office productivity apps
  • Google Keep – note-taking app
  • Google Jamboard – interactive whiteboard
  • Google Meet – desktop and mobile videoconferencing for up to 100 participants (250 during the coronavirus outbreak)
  • Google Shared Drives – share files in a location managed by a team rather than owned by an individual
  • Google Sites – simple websites to share work with colleagues or the world
  • YouTube – video hosting and sharing

All members of the University have automatic access to these services, which are covered by an agreement between Google and UIS.

You can also opt-in to access additional services, which are subject to their own terms of service. So far, these services include:

  • Google Analytics – a web analytics service that tracks and reports website traffic
  • Google Groups – online forums and email-based discussion groups1
  • Google Maps – view maps and directions
  • Google My Business – help get your institution found on Google
  • Google My Maps – create, share and publish custom maps
  • Google Pay – payment services that enable the purchase of items through Google Play and other properties
  • Google Play – a digital distribution service2
  • Google Play Console – Google's platform for developers to publish apps and monitor their performance
  • Google Search Console – provides information to webmasters about how their site will be processed by search engines
  • Web and App Activity – saves searches and other Web activity in your Google account3
  • YouTube – a video-sharing platform

The full list of opt-in services is available on the preferences site:

> Manage your Google Workspace preferences
 

1 You can't create new groups with your Google Workspace account, but you can enable this service to be able to interact with existing public Groups.

2 If you're using your Google Workspace account on your Android phone, you'll need to enable Google Play if you'd like to download Android applications from the Google Play store.

3 You'll need to enable Web and App Activity if you're using your @cam.ac.uk email address on your work phone and want to make use of Google Assistant (which is required for some versions of Android).

Other services may be added in future. If you have suggestions, please contact the .
 

You'll be able to share and collaborate on Google documents, sheets and slides with anyone with an @cam email address or any Lookup Group, while keeping them Raven protected. You'll also have unlimited file storage on Google Drive, and can use it to securely share files with other Cambridge users or set up Shared Drives with your colleagues.
 

All members of the University have automatic access to the core apps and services available from Google Workspace.

Visit www.google.com and make sure you log in using your CRSid@cam.ac.uk email address – for example, abc123@cam.ac.uk – rather than a personal Google account or College Google Suite account.

If you aren't signed in already, you'll be redirected to the University's Raven login page. After you've logged in to Raven, you'll then be able to access the apps from the menu in the top right of the Google page:

G Suite app menu
 

> Find out more about Google account registration and logging in

> Find out how to prevent being locked out of your account
 

You can enable additional services via the preferences site. You’ll find links to the terms of service for each app, and can toggle them on to accept the terms and activate the service. Some will become available immediately, but others may take a few minutes.

G Suite Preferences window
 

Getting help

Cambridge-specific advice is available on our Google FAQs page, but your main source of information on how to use the apps and services will be Google's own online 'Help' section. You'll find it under the settings menu in the top right of the browser window:

Google Help link

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

DS-Print: new print queue management tool now available

3 December 2021

Print Deploy, the new print queue deployment tool, is now available for Windows devices when using DS-Print. It lets users manage their own print queues, and local IT staff can also target print queues to users. It automatically installs the required print drivers, and supports both the Local and Common Balance, which...

KMS moves to a new server

3 December 2021

The University's Microsoft Key Management Services (KMS) has moved to a new server. KMS enables activation of Windows operating systems and Office products purchased through the University's volume licensing agreement. We will shortly be retiring the ‘csx’ namespace, so the server has changed from kms.csx.private.cam.ac.uk...

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

1 December 2021

Moodle, the University’s virtual learning environment, will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. The upgrade will introduce several improvements and new features, including: improved forum interface with in-page replies and private reply option CRSids will be visible...