skip to primary navigationskip to content
 

809 errors

We have found that '809' errors can be caused by antivirus programs, the firewall on a device, the customer's router settings or bandwidth measuring apps. Temporarily disabling the antivirus settings, firewall and bandwidth measurer and then making a connection will, hopefully, allow the VPN to connect. Once it has, the programs can be re-enabled.  If the customer believes that the issue is caused by their router they should speak with their ISP to find out if VPN access is blocked by default.

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

RSS Feed Latest news

Wireless service maintenance 08:00–09:00 Tuesday 9 March

Mar 04, 2021

The University Wireless Service will be undergoing maintenance between 08:00 and 09.00 on Tuesday 9 March. During this period, users may experience interrupted service to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs.

CHRIS, ESS and UPS unavailable all day on Thursday 4 March

Feb 25, 2021

CHRIS, Employee Self-Service (ESS) and the University Payment System (UPS) will be unavailable all day on Thursday 4 March while we install the latest upgrade to the CHRIS system.

View all news