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809 errors

We have found that '809' errors can be caused by antivirus programs, the firewall on a device, the customer's router settings or bandwidth measuring apps. Temporarily disabling the antivirus settings, firewall and bandwidth measurer and then making a connection will, hopefully, allow the VPN to connect. Once it has, the programs can be re-enabled.  If the customer believes that the issue is caused by their router they should speak with their ISP to find out if VPN access is blocked by default.

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RSS Feed Latest news

Changes to the Friendly Probing Suite on 19 August

Aug 06, 2019

We'll be adjusting the vulnerability ratings on the new Friendly Probing Suite and decommissioning the old service on Monday 19 August.

Lecture capture: Panopto planned maintenance on Saturday 10 August

Aug 05, 2019

Lecture capture recordings will be unavailable during the evening of Saturday 10 August because Panopto is undergoing an upgrade.

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