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809 errors

We have found that '809' errors can be caused by antivirus programs, the firewall on a device, the customer's router settings or bandwidth measuring apps. Temporarily disabling the antivirus settings, firewall and bandwidth measurer and then making a connection will, hopefully, allow the VPN to connect. Once it has, the programs can be re-enabled.  If the customer believes that the issue is caused by their router they should speak with their ISP to find out if VPN access is blocked by default.

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Urgent maintenance to increase VPN capacity 07:00-08:00 Thu 26 March

Mar 25, 2020

We are performing urgent maintenance to the remote access system between 07:00 and 08:00 tomorrow morning (Thursday 26 March) in order to increase its capacity.

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Mar 23, 2020

The National Cyber Security Centre (NCSC) is urging people to stay vigilant and follow online safety advice as criminals are exploiting the COVID-19 crisis online.

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