skip to primary navigationskip to content
 

809 errors

We have found that '809' errors can be caused by antivirus programs, the firewall on a device, the customer's router settings or bandwidth measuring apps. Temporarily disabling the antivirus settings, firewall and bandwidth measurer and then making a connection will, hopefully, allow the VPN to connect. Once it has, the programs can be re-enabled.  If the customer believes that the issue is caused by their router they should speak with their ISP to find out if VPN access is blocked by default.

Contact

If you have any enquiries regarding UIS network services, or other University network topics, please send an email to:

UIS Service Desk


  Phone padded  01223 332999

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts

RSS Feed Latest news

Windows 7 end-of-life countdown: 3 months to go

Sep 25, 2019

There are only 3 months left until Windows 7 reaches end of life, after which Microsoft will no longer supply security updates and bug fixes for the operating system.

Beware scam emails offering fake jobs

Sep 19, 2019

Please beware emails that offer you easy jobs that you can do part-time while you study. They are scams that aim to trick you into providing personal information, such as your bank or passport details, driver's licence or student number.

View all news