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809 errors

We have found that '809' errors can be caused by antivirus programs, the firewall on a device, the customer's router settings or bandwidth measuring apps. Temporarily disabling the antivirus settings, firewall and bandwidth measurer and then making a connection will, hopefully, allow the VPN to connect. Once it has, the programs can be re-enabled.  If the customer believes that the issue is caused by their router they should speak with their ISP to find out if VPN access is blocked by default.

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University Map coverage expanded

Nov 20, 2020

The UIS map team have recently completed work on increasing the coverage of the University Map. They have also updated the search index and improved the underlying system that compiles and displays the map.

TechLink Community programme and updates: October 2020

Oct 29, 2020

More than 100 TechLink members registered to join UIS Director, Prof. Ian Leslie's online TechLink Community event on Tuesday 20 October.

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