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IT Help and Support

University Information Services
 
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Staff and students can access most of the University's systems and online resources using their Raven password. VPN access is available for resources that normally require you to be connected directly to the University Data Network.

 

Getting the most out of the VPN for everyone

During the Coronavirus crisis, to help each other, please only connect to the VPN service when you are accessing resources that you cannot access without the VPN, and disconnect from the VPN service as soon as you have finished using it.

Please also be careful not to use any video services (such as Teams, Zoom or YouTube) while connected to the VPN.

You can use your Raven password to access most of the University's systems and online resources even while you're away from Cambridge. This includes your Cambridge email, Moodle, online journals, CamSIS and other online resources protected by Raven authentication.
 

Email

You can access your Cambridge email account using webmail or by setting up an app on your mobile device or laptop. No VPN or remote access system is required to access your emails.

Website How to access your emails
 

Virtual Private Network (VPN)

The VPN you can use to access online resources while away from the University varies according to your institution.

Most users can use the general UIS VPN service to access resources that normally require you to be at the University and connected directly to the University Data Network (UDN) – for example, the University Finance System (UFS) and Departmental or College resources. Members of the Unified Administrative Service (UAS) and other users of the Administrative Computing Network (ACN) will need to use different remote access and VPN methods (see below).

Follow the instructions for your operating system:

Windows

Mac OS X

Android

Windows

Mac

Android

 

VPN access from abroad

We're aware that various VPN services provided by the University are not accessible in some territories where access to the internet is filtered or blocked. This is outside the University's control.

If you're unable to access certain University resources as a result, please contact the institution that provides them – for example, the Department or College – to make alternative arrangements. Contact the UIS Service Desk for help with accessing UIS-provided services.
 

Institution-specific VPNs

Some institutions have their own VPN that can only be accessed by their members. If you need to access your institution's VPN, you can follow the same instructions as for the UIS VPN above, but with a few key differences:

  • The hostname of the VPN server will be different.
  • If you need to install a server certificate (currently this applies only to the built-in client on Android), you'll need to install one specific to the institution.
  • Apple devices will require a different profile.

You'll find the appropriate hostnames as well as links to certificates and profiles in this list of institution VPNs.
 

United Administrative Service and other ACN users

New remote access system

You can connect to the University network from home or another locations so that you can use common applications, such as Excel, PowerPoint and Word, and access University systems like CamSIS, CHRIS and CUFS.

Important note: Your PC should be patched, up-to-date and also be running up-to-date antivirus software.

Follow the appropriate instructions for your operating system and browser:

Windows

Mac OS X

Windows

macOS

 

Old remote access system

You can continue to use the old remote access system if you have set it up on your machine already. You can also use it to create your own VPN to connect to your office computer if you need to use any special software you've installed. Follow the appropriate instructions for your operating system:

Windows

Mac OS X

Windows

macOS

Note: If you use https://remoteaccess.admin.cam.ac.uk and are unable to log on due to a lack of available licences, please use the new solution above.

The ACN VPN

The ACN VPN is another method you can use when wishing to connect to your physical office computer from home. If you'd like to use this approach, instructions are available for Windows 10 users.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...