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IT Help and Support

University Information Services
 
Networks

We provide a variety of wired, wireless and other network services for use by staff, students and institutions around the University – including the Administrative Computing Network (ACN), the University Data Network (UDN) and the Granta Backbone Network (GBN).

Getting connected

Staff and students can connect to the UDN using wired and wireless connections. For help with wired connections, please contact your local College or Department IT support staff. Details on how to connect to our wireless services are available here. You can also gain remote access to many online resources while you're away from the University.
 

Network status

The status of network services can be seen in several places:

  • The UIS IT Service Status page provides information on our key IT services. You can also call 01223 767999 and listen to an automated recording, or sign up to receive SMS, email or pager notifications when a service status changes via our subscription page.
  • You can follow @UniCamIT on Twitter for advance notice of planned engineering service downtime or updates about any service disruption.
  • UDN host status shows the status of parts of the UDN and some networks accessible from it. The information is primariliy aimed at IT staff.
  • UDN traffic graphs shows traffic levels on various links on the UDN, including PoPs and Janet links.
  • Jisc's netsight network monitoring service shows the status of the University's ISP, Janet.

Please note that there are vulnerable periods that are used for essential maintenance and development work of network infrastructure, during which services may be interrupted. These are detailed in our service hours.
 

Reporting a network fault

Staff and students: Please contact your local IT staff in your Department or College for advice if you are experiencing difficulties with network connectivity. If they're not available, then please contact the UIS Service Desk.

IT support staff: Please contact the UIS Service Desk if you identify a fault with a UIS network service.
 

Find out more about our services

Security services

Other network services

 

Further information for IT staff

Contact

If you have any enquiries regarding UIS network services, or other University network topics, please send an email to:

Follow us on Twitter


for system maintenance notices

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Changes to the way you log in to Qualtrics from 28 June

18 June 2021

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June . When you log in, use your username with the format crsid@cam.ac.uk , and your Raven password. If your current Qualtrics username is not in the format crsid@cam.ac.uk , please let us know and we can guide you through the...

University Wireless Service essential maintenance schedule June–July 2021

18 June 2021

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old, unsupported media files from the University’s Streaming Media Service (SMS) because the system is approaching its maximum storage capacity. The original high-quality ‘master’ copies will be retained. Deleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.