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IT Help and Support

University Information Services

Studying at Cambridge

 

Network services

We provide a variety of wired, wireless and other network services for use by staff, students and institutions around the University – including the Administrative Computing Network (ACN), the University Data Network (UDN) and the Granta Backbone Network (GBN).

Getting connected

Staff and students can connect to the UDN using wired and wireless connections. For help with wired connections, please contact your local College or Department IT support staff. Details on how to connect to our wireless services are available here. You can also gain remote access to many online resources while you're away from the University.

Network status

The status of network services can be seen in several places:

  • The UIS IT Service Status page provides information on our key IT services. You can also call 01223 463085 and listen to an automated recording, or sign up to receive SMS, email or pager notifications when a service status changes via our subscription page.
  • You can follow @UniCamIT on Twitter for advance notice of planned engineering service downtime or updates about any service disruption.
  • UDN host status shows the status of parts of the UDN and some networks accessible from it. The information is primariliy aimed at IT staff.
  • UDN traffic graphs shows traffic levels on various links on the UDN, including PoPs and Janet links.
  • Jisc's netsight network monitoring service shows the status of the University's ISP, Janet.

Please note that there are vulnerable periods that are used for essential maintenance and development work of network infrastructure, during which services may be interrupted. These are detailed in our service hours.

Reporting a network fault

Staff and students: Please contact your local IT staff in your Department or College for advice if you are experiencing difficulties with network connectivity. If they're not available, then please contact the UIS Service Desk.

IT support staff: Please contact the UIS Service Desk if you identify a fault with a UIS network service.

Find out more about our services

Security services

Other network services

 

Further information for IT staff

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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RSS Feed Latest news

Wireless Service unavailable 08:00–09:00 Tuesday 7 July

Jul 02, 2020

The University Wireless Service will be unavailable between 08:00 and 09:00 on Tuesday 7 July while we apply an essential software upgrade. During this period, users will be unable to connect to eduroam, the UniOfCam guest system and local SSIDs.

Retirement of UIS Windows Software Update Service (WSUS) on 30 June

Jun 26, 2020

We need to accelerate our original plan and fully decommission the Windows Software Update Service (WSUS) server on 30 June, rather than the 1 September, due to security concerns and the need to prioritise our resources to support the University.

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