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IT Help and Support

University Information Services

Studying at Cambridge

 

Network services

We provide a variety of wired, wireless and other network services for use by staff, students and institutions around the University – including the Administrative Computing Network (ACN), the University Data Network (UDN) and the Granta Backbone Network (GBN).

Getting connected

Staff and students can connect to the UDN using wired and wireless connections. For help with wired connections, please contact your local College or Department IT support staff. Details on how to connect to our wireless services are available here. You can also gain remote access to many online resources while you're away from the University.

Network status

The status of network services can be seen in several places:

  • The UIS IT Service Status page provides information on our key IT services. You can also call 01223 463085 and listen to an automated recording, or sign up to receive SMS, email or pager notifications when a service status changes via our subscription page.
  • You can follow @UniCamIT on Twitter for advance notice of planned engineering service downtime or updates about any service disruption.
  • UDN host status shows the status of parts of the UDN and some networks accessible from it. The information is primariliy aimed at IT staff.
  • UDN traffic graphs shows traffic levels on various links on the UDN, including PoPs and Janet links.
  • Jisc's netsight network monitoring service shows the status of the University's ISP, Janet.

Please note that there are vulnerable periods that are used for essential maintenance and development work of network infrastructure, during which services may be interrupted. These are detailed in our service hours.

Reporting a network fault

Staff and students: Please contact your local IT staff in your Department or College for advice if you are experiencing difficulties with network connectivity. If they're not available, then please contact the UIS Service Desk.

IT support staff: Please contact the UIS Service Desk if you identify a fault with a UIS network service.

Find out more about our services

Security services

Other network services

 

Further information for IT staff

Contact

If you have any enquiries regarding UIS network services, or other University network topics, please send an email to:

UIS Service Desk


  Phone padded  01223 332999

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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RSS Feed Latest news

UIS Christmas closure 24 December 2019 to 2 January 2020

Dec 13, 2019

UIS, including the UIS Service Desk and Reception in the Roger Needham Building will be closed for Christmas and New Year from Tuesday 24 December at 17:00. We will re-open on Thursday 2 January 2020 at 08:30. The Service Desk will also be closed, but we have an emergency contact in case you need one.

New system helps the University submit eligible staff to the REF

Dec 13, 2019

A new version of the REF Staff Information system was launched on 20 November, helping the REF team to ensure that eligible staff are submitted to the REF with correct and complete data. The project team adopted a unique approach to deliver the system on time under considerable pressure.

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