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IT Help and Support

University Information Services
 

Please log in with your University of Cambridge account (formerly Raven) to view any of our service information pages.

 

IT Service Status system

Live status information for a range of IT services. Sign up to receive SMS or email status alerts.

 

Monthly service status reports

Monthly reports based on data from the IT Service Status system.

 

Vulnerable periods

Schedule of vulnerable periods, during which services may be interrupted for maintenance or other dedicated work.

 

Major IT incident reports

Reports on major IT incidents that affected the University, to ensure that users are aware of what has happened and what remedial action is planned.

 

System changes

Weekly plans for any maintenance changes to the University's IT systems.

 

Decommissioning plans

Proposals and plans for the decommissioning of UIS services or systems, as well as a process outlining the considerations that need to be addressed and the steps to be followed for portfolio approval.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Delivering network connectivity for the Cambridge Half Marathon

9 March 2023

Richard Davies from the Granta Backbone Network (GBN) team and Craig Faux from the Networks team, worked together to help deliver network connectivity for the Cambridge Half Marathon that took place this past weekend. The University has been assisting the Council with delivering network connectivity for the Cambridge Half...

Changes to Google Workspace accounts from March

23 February 2023

15 February 2023 We are preparing to delete UIS managed Google Workspace accounts for users that have left the University to maintain system performance and security and reclaim file space ahead of Google introducing file space quotas. When a user leaves the University, their account is flagged as cancelled in Lookup and...

Wireless Service maintenance in March and April 2023

21 February 2023

We’ll be carrying out essential maintenance on the University Wireless Service in March and April 2023 to pave the way for its continued growth. Three phases of work in March and April 1. Tuesday 21 March, 8:00 to 9:00 You might experience interruptions to the UniOfCam-IoT service during the maintenance period. You might...