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IT Help and Support

University Information Services
 

If you work for the Unified Administrative Service (UAS), you'll be allocated either a PC or laptop running the UAS desktop. You'll be able to access this computer, and other UAS Desktop PCs with your UAS account.

If you haven't been allocated a computer or your's needs renewing, your line manager should contact the  for assistance.
 

Access to popular software and specialist resources

Your UAS account gives you access to UAS-specific resources and a range of software titles, including Microsoft Office, AutoDesk Viewer, Filezilla, PuTTY and Vue.
 

Email

EmailAll staff using the Administrative Computing Network (ACN) are provided with an email address. You can log in via webmail with your [CRSid]@cam.ac.uk email address and UIS Password.
 

Webmail

You can use the Outlook Web App to access your Exchange Online email account:

Website Outlook Web App for Microsoft Exchange Online
 

Email app settings

You can also install an email app on your computer and other devices to access email.

 Instructions for setting up email apps
 

Remote access

You can connect to the University network when away from the University in order to access files and business systems.

 Remote access instructions for UAS members

 

Printing, copying and scanning

Printers, copiers and scanners are purchased or leased by your department. As long as there are no compatibility issues, we are happy to connect your copier to the network and support its software.

Contact the if you need help with configuring your printer.
 

Filestore

When you login to your UAS account you will be able to access local, and networked mapped drives. You are advised to store files on mapped drives as you will then be able to access these drives from other UAS Desktop computers and remotely via the VPN.

Further information on drive names and file storage
 

Security

Files stored on networked drives sit in our centrally backed-up, secure file servers.

Your UAS desktop computer will be updated and security patched on the first and third Tuesday of the month. In order to minimise disruption, these updates take place outside normal office hours at 06:15 and 20:00. Urgently required updates will be applied immediately.
 

Further help

If you are having problems with your UAS desktop or haven’t received your UAS account on arrival at Cambridge, contact the .

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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