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University accounts (formerly Raven)
University accounts (formerly Raven) overview
What is Raven for?
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Raven FAQs overview
What is Raven?
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Blue active directory (AD)
Blue active directory (AD) overview
Blue AD Toolkit
How to use Blue AD Toolkit
How to use Blue AD Toolkit overview
Administer users with Toolkit
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Authenticate users to Azure AD using OpenID Connect
Authenticate users to Azure AD using OpenID Connect overview
Set up Apache 2 on Ubuntu to use OpenID Connect
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Security
Security overview
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Cyber security awareness and training overview
Training for staff
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Phishing overview
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Displaying full email headers overview
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Information security best practice for working from home overview
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macOS overview
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Known issues and troubleshooting overview
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Policies overview
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Information Security Risk Assessment overview
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Information for IT staff and institutions overview
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Computer Security Incident Response Team overview
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Email
Email overview
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Application Programming Interface
Application Programming Interface overview
Email address allocation and retention policy
Email address allocation and retention policy overview
May 2023 update
February 2023 update
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Further information for IT staff overview
Email addresses in the cam.ac.uk domain
Inbound email routing at Cambridge
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Managed mail domains overview
How to apply for a Managed Mail Domain
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Sending email at Cambridge
The central email scanner
The central email scanner overview
Blocked email
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Phones
Phones overview
Microsoft Teams Phone
Microsoft Teams Phone overview
Benefits of Teams telephony
Teams Phone user guides
Teams Phone user guides overview
Make a call
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Information for TLOs
Information for TLOs overview
Teams Phone Comms Kit
University switchboard
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Wifi overview
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Connect to eduroam wifi overview
Android
Android overview
Set up an Android manually
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Technical information for IT staff overview
eduroam technical information
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Wireless technical information
Wireless technical information overview
Access point features
Access point rental charges
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Institutional network access tokens
Wireless site surveys
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Policies and standards overview
University Wireless Standards for Institutional Networks
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Network services
Network services overview
Manage network access tokens
Manage network access tokens overview
Create and manage institutional tokens
Fibre network (GBN) services
Fibre network (GBN) services overview
Circuit setup and rental charges
Background information
Network service charges
University Data Network (UDN)
University Data Network (UDN) overview
BGP service
Commercial Internet service
IP routing on institutional connections
Managed Router Service (MRS)
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DNS and IP addressing overview
Domain names
Domain names overview
Apply for a domain name
Apply for a domain name overview
Detailed help for completing the domain name application form
Setting up a web or mail server with a non-cam.ac.uk domain
Managed Zone Service
Managed Zone Service overview
Managed Zone Service closedown and migration to Mythic Beasts
Cambridge IP address ranges
IPv6 at Cambridge
Windows domain design
Windows Server DNS configuration guidelines for Active Directory
Managed Zone Service closedown and migration to Mythic Beasts
Managed Network Service
Remote access and VPN
Remote access and VPN overview
Remote access and VPN for ACN users
Remote access and VPN for ACN users overview
Chrome (Windows)
Edge (Windows)
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Connect to a machine in the office overview
Windows
macOS
ACN VPN service for Windows 10
macOS
VPN service for other users
VPN service for other users overview
macOS
iOS
iOS 14 or iPadOS 14 and later
Windows 10 and 11
Windows 8 and 8.1
Windows Phone 8.1
Android – using strongSwan client
Ubuntu 20.04 Desktop
Ubuntu 16.04 and 18.04 Desktop
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List of managed VPNs
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Troubleshooting overview
809 errors
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Hosting services
Technical guides
Technical guides overview
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Firewalls and Network Address Translation
Opt-in port blocking for high-numbered incoming ports
Port blocks on the UDN
Technical summary of port blocking for high-numbered incoming ports
Infrastructure service networks
Infrastructure service networks overview
Advice and consultancy
Network Time Protocol (NTP)
Network Time Protocol (NTP) overview
Details of the Network Time Protocol service
Configuring an Institutional Server
Client Systems
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Connecting partner organisations overview
Further information
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Process for connecting partner organisations
Network Installation Service
Cloud
Cloud overview
Introduction for researchers
Amazon Web Services (AWS)
AWS and RONIN
AWS and RONIN overview
About RONIN
How to use RONIN
Google Cloud Platform (GCP)
Infrastructure as a Service (IaaS)
Infrastructure as a Service (IaaS) overview
IaaS Supported OS Versions
Research Computing's cloud resources
Institutional File Store (IFS)
Collaboration tools
Collaboration tools overview
Microsoft 365 for Education
Microsoft 365 for Education overview
Outlook
Exchange Online
Exchange Online overview
How to access your mailbox
How to access your mailbox overview
Manage your address book listing
Set up Thunderbird
Mail routing and aliases
Shared mailboxes
Security and policies
Security and policies overview
Quarantined messages
SafeAttachments and SafeLinks
Office 365 Apps
Office 365 Apps overview
How to share links
OneDrive
OneDrive overview
OneNote
Teams
Teams overview
How to request a new Team
Standard and Public channels
Shared channels
Guest users and external access
Live Events and Webinars
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Security and policies overview
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Planner
Stream
Stream overview
SharePoint
SharePoint overview
Request a SharePoint Online site
Set up your SharePoint permissions
Monitor your SharePoint site permissions
Migrate files and folders over to SharePoint
Create user-friendly pages in SharePoint
To-Do
Forms
Viva Engage
Google Workspace for Education
Google Workspace for Education overview
Google account registration and login
Google Calendar
Google Drive
Google Drive overview
Getting started
Manage Google file ownership
Google Meet
YouTube
Using Lookup Groups with Google
Google Data Security Guidance
Google FAQs
Gitlab
Gitlab overview
GitLab for project managers
Getting started with GitLab
Qualtrics survey tool
Qualtrics survey tool overview
Help and support
Help and support overview
Access your Qualtrics account
Get the Qualtrics Offline Surveys app
Request group access
Transfer surveys
Protect your survey with Raven
Retaining your account
Contact
Change and new feature requests
Roadmap
Book a room using Booker
Book a room using Booker overview
Where Booker is being used
Adopt Booker in your institution
Room requestor
Room requestor overview
Book a room
Make a recurring booking
Check-in to a meeting room using a QR code
Book multiple rooms for a booking
Make a room a favourite
Why can't I search and book a room that I know exists in Booker
Cancel my booking
Room manager
Room manager overview
When will I receive e-mail notifications?
Set an alternate e-mail for notifications
Approve or reject a booking
Contact a room requestor
Change a room on a booking
Cancel a booking
Department manager
Department manager overview
Add a sub-department
Open terms for bookings
Add a user
Edit a user
Remove, deactivate or reactivate a user
Add a room
Edit a room
Set up room check-in using a QR code
Make a room inactive
Add a custodian
Add hot desks
Custodian
Room display
Room display overview
Choose a display tablet for Booker
Set up a Display Admin
Install the ProDVX Kiosk Browser
Set up the ProDVX Display to display your department's room within Booker
Set up a display
Set up a display overview
Room Tablet
Lobby List
Lobby Calendar
Use the display to book or cancel a room
Change and new feature requests
Roadmap
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Hybrid meetings
Hybrid meetings overview
Cisco hybrid meeting rooms
Cisco hybrid meeting rooms overview
Book a hybrid meeting room
Microsoft Teams meetings
Zoom meetings
WebEx meetings
Conference calls
Screen sharing
User guide (PDF)
Low-tech personal solutions
Dropbox Business
Dropbox Business overview
Information security
Streaming Media Service (SMS)
Streaming Media Service (SMS) overview
Using the SMS
How to get an SMS user account
Supported file formats
Adding videos to web pages and restricting access
Creating Collections and Media Items
Legal issues in media publishing
Streaming Media Service FAQs
talks.cam
University Lookup Directory
University Lookup Directory overview
Using Lookup Groups with Google
Changing data about institutions
Set your Display Name in Lookup
Changing data about people
University map
University timetable
Zoom
Data and file storage
Data and file storage overview
Store documents personal to you
Store team and group documents
Store research data
Store large volumes of data in the cloud
Printing
Printing overview
DS-Print for desktops and laptops
DS-Print for desktops and laptops overview
Windows
Mac
Mobility Print
Mobility Print overview
Mobility Print for Apple iOS
Mobility Print for Android
Cloud Print
Cloud Print overview
Cloud Print for Windows
Cloud Print for macOS
Cloud Print for Chrome OS
Print Deploy
Web Print
Using a Sharp multi-function device
Using a Sharp multi-function device overview
Release print jobs
Scan documents to email
Creating OCR documents
Photocopying
Print from USB memory
Using My DS-Print
Troubleshooting
Troubleshooting overview
Check My Password
Mac OS X DS-Print setup
Public DNS Servers
DS-Print service policy
Further information for institutions and IT staff
Further information for institutions and IT staff overview
Printroom
Printroom overview
Printroom prices
Graphic design and illustration
Graphic design and illustration overview
Anatomy
Diagrams
Posters
Signage
Surgery
Graduation Photography archive and PandIS
Graduation Photography archive and PandIS overview
Graduation Photography archive form
Vulnerable periods
Desktop services
Desktop services overview
University Managed Desktop (UMD)
University Managed Desktop (UMD) overview
UMD on Windows
UMD on macOS
Install additional software
File storage on the UMD
Printing on the UMD
Printing on the UMD overview
Cloud printing on UMD Windows
Further information
Further information overview
Hardware for the UMD
Software on the UMD
Software on the UMD overview
Keep your Mac operating system up to date
UMD network requirements
UMD pre-migration guide
How to migrate Windows computers to the UMD
How to migrate macOS computers to the UMD
Deploying the UMD on shared-use macOS devices
Managed Cluster Service (MCS)
Managed Cluster Service (MCS) overview
Software
Software overview
Linux
macOS
Windows
Using an MCS Linux PC
Using an MCS Linux remote-access server
Further information for IT staff
Further information for IT staff overview
MCS Windows known problems
Changes to MCS
Centrally managed digital workspaces
Centrally managed digital workspaces overview
Administrative ACN/UAS desktop
Administrative ACN/UAS desktop overview
How to apply Windows updates
Retirement of the UAS M: drive
Retirement of the UAS M: drive overview
Moving M drive data to OneDrive – automated method
Moving M Drive data to OneDrive – manual method
UAS print server migration
UAS print server migration overview
Configuring the new UAS print server on a Windows PC
Configuring the new UAS print server on a Mac
DS-Filestore
DS-Filestore overview
Access to personal DS filespaces
Access to group-owned DS filespaces
File transfer to/from DS-Filestore
File management on MCS Windows PCs
File management on MCS Macs
File management on MCS Linux PCs
The FileSpace utility
File formats on DS-Filestore
Backups and file recovery
File access rights on DS-Filestore
Connecting from your own computer
Remote access using DS-Filestore as a mounted drive
Support and IT training
Support and IT training overview
Service desks and support
Service desks and support overview
UIS Service Desk
Apple support
Apple support overview
Buying Apple Devices
Buying Apple Devices overview
Staff/student and personal Apple purchases
Institutional Apple purchases
Macintosh Security Home Page
Macintosh Security Home Page overview
Macintosh Security Information
Antivirus software for Macintosh
General Apple Device Info, Help and Fixes
General Apple Device Info, Help and Fixes overview
Apple Device Basics
Apple Device Basics overview
Apple Mac OS X/macOS Device Basics
Apple iPhone Device Basics
Apple iPad Device Basics
Apple Workshops
Useful Mac Pointers
Common Fixes
Software Freely Available for Mac OS X
OS X/macOS and iOS configuration and settings
OS X/macOS and iOS configuration and settings overview
Connecting an Apple Device to the CUDN using the VPN service
Connecting to eduroam on macOS and iOS
Configure DS-Print service on Mac OS workstations
Managing Apple devices in the University
macOS updates and upgrades
IT Training Services
IT Training Services overview
LinkedIn Learning
LinkedIn Learning overview
Learning signposts
Learning signposts overview
Information Security
Architecture
UIS Frameworks
Business Software and Tools
Service Desk
Network and System Administration
Software Development and Testing
Web Development
Mobile Development
DevOps
Cloud Computing
Data Science
Digital Transformation
User Experience
Training & Education
Business Analyst
Project Management
Product & Service Management
Web and Graphic Design
Video and Photography
Cisco Networking Academy
Cisco Networking Academy overview
Eligibility criteria
Course charges
How to book
Download course materials
Download course materials overview
Index of instructor-led course files
Index of self-paced course files
Archived course downloads
Archived course downloads overview
University Training Booking System (UTBS)
Matlab certified online training
UIS training and teaching facilities
Consultancy
Institutions
Institutions overview
Federated services
Career Development for IT Staff
Information and contacts for IT support staff
Information and contacts for IT support staff overview
Access to the UIS database for Institutional Computer Officers
TechLink Scheme
TechLink Scheme overview
Joining the Scheme
Mailing Lists
TechLink Talks
TechLink Talks overview
Past workshops and seminars 2016- 2017
The IT support mailing list
Network information for institutions and IT support staff
Google Cloud Identity two-step verification for Raven OAuth2
Comms kits
Oracle site licence
Software
Software overview
MATLAB installation instructions
Teaching and learning
Teaching and learning overview
Moodle: the University's VLE
CamSIS
CamCORS
Timetable
Lecture capture
Lecture capture overview
How to use Panopto
Setting up lecture capture
Where you can find lecture capture
How to get captions
Make and edit recordings
Make and edit recordings overview
Download and install the Panopto desktop recorder
Create a video using Panopto desktop recorder
Live stream a video (MLC/PLC)
Record using Panopto Capture
Upload videos from Zoom, Teams, Google Meet
Improve videos with Panopto tools
Schedule lectures for recording
Schedule lectures for recording overview
Arrange for a lecture to be scheduled for recording
Manage a recording schedule
Share and publish recordings
Share and publish recordings overview
Enable Panopto in a course
Review and edit videos in Panopto
View recordings in Moodle
Share your recordings
Add a link in Moodle to a Panopto recording
Embed Panopto content in Moodle
Enable students to download recordings
Mobile apps for Panopto
Optimise videos for browsing and searching
Manage recordings
Manage recordings overview
Copy or move videos
Create sub-folders and move recordings
Restricting access to recordings
Enable and edit automatic captioning
Enable and edit automatic captioning overview
Captioning and transcripts
Enable automatic captioning at the folder level
Change captioning language at the folder level
Turnitin
Apollo
Research admin and computing
Research admin and computing overview
Research administration
Research administration overview
Research Grant Expenditure Application
Research Grant Expenditure Application overview
Example screenshots
Frequently asked questions
Research computing
Human tissue tracking
Human tissue tracking overview
Tissue records
Patient records
Locations
Projects
Lab data
Search for tissue items
Preparing for trial
Screenshots
Reference management programs
Reference management programs overview
Frequently asked questions
Frequently asked questions overview
FAQ: Can I use my existing bibliography with Endnote?
FAQ: Can EndNote incorporate references in non-Roman Alphabets?
FAQ: Why does EndNote's output from my database appear in an unwanted mixture of fonts?
FAQ: How can I modify EndNote styles?
FAQ: From EndNote, how can I download references from the University Library catalogue?
FAQ: Why is my Endnote library on the MCS freezing or crashing with an error message?
FAQ: I want to use one of the online databases linked from Endnote and it asks me for a password. How do I get in?
FAQ: How can I print my EndNote references in a format that is acceptable to my examiners/publisher?
FAQ: Will my EndNote Library disappear when I leave Cambridge? I have a Student version of the program.
FAQ: Should I upgrade to the latest version of EndNote? I have a copy of the program purchased under the CHEST site licence.
FAQ: Can I still access my EndNote Web (myendnoteweb) account after I leave Cambridge?
FAQ: How can I obtain a foreign-language spell-checker to use with Microsoft Word?
Perma.cc
Central systems and management reporting
Central systems and management reporting overview
Common administrative services
Common administrative services overview
Electronic document management system
Declaration of Interests (DoI)
Declaration of Interests (DoI) overview
Install the Approvals app
Record DoI mitigations
Review Summary of Mitigations
Viewing your register (reviewers only)
Facility services
Finance administration
Human resources administration
Development and website services
Development and website services overview
Get a digital certificate
Development services
Development services overview
Development service
Software testing service
User experience
Programme and Project Management
Website components
Website components overview
Set up Google Analytics
Set up Google Analytics overview
Advice and guidance on third-party products
eCommerce
Lookup for webmasters
Raven for webmasters
Streaming media service for webmasters
Scheme statistics
UIS news service
University map for webmasters
University web search service
University web search service overview
Search service overview
Setting up search boxes
Setting up quicklinks
How the search engine indexes web servers
What webmasters could or should do
Using metatags to enhance effectiveness
Excluding search engines
Implementation details
Website creation and migration
Website creation and migration overview
Drupal
Drupal overview
Creating Drupal content
Creating Drupal content overview
Creating a webpage
Accordion
Anchors
Blocks
Event
Frequently Asked Questions
Footer
Images
Images overview
Leading image
Images in the body
Images on news pages
Links
News article
Sidebar items
Uploading files
Uploading files overview
Cam-only documents
Uploading videos
Webforms
Drupal homepage
Drupal homepage overview
Carousel
Teasers
Teasers overview
Creating teasers
Drupal administrators
Drupal administrators overview
Broken Links
Hiding overview pages
Caches
Logging in
Redirects
RSS feed
Unpublishing content
Excluding a page from navigation
Colour scheme
Adding new web editors
Staff profiles
Staff profiles overview
Adding a new Staff Profile
Setting permissions to edit a profile
Adding a new group
Importing Publications from Elements
Updating your own staff profile
SEO
Drupal 10
Requesting a new website
Drupal training
Managed wiki service
Managed wiki service overview
Using a wiki
Managing a wiki
Retired services
Service information
Service information overview
IT Service Status system
Service status reports
Vulnerable periods
Major IT incident reports
System changes
Decommissioning plans
Decommissioning plans overview
IT portfolios and projects
Joint Infrastructure Group IT standards
News
Events
Events overview
Past Events
A-Z
Contact us
Contact us overview
How to find us
Accessibility and facilities
UAS staff
UAS staff overview
Set up a new starter
Hybrid working
Hybrid working overview
Backing up your personal data
OneDrive set-up for ACN/UAS staff
UAS Divisions: IT preparation checklist
Accessing network drives while working remotely
Known issues and troubleshooting
IT Help and Support
IT services
Security
Antivirus software
Known issues and troubleshooting
Incorrect report that Endpoint Security is disabled on Windows 10
McAfee blocking .ics calendar invites
Stand-alone update error
macOS
Windows
Updating your software
Managed Endpoint Protection Service
Upgrade from McAfee to Trellix on macOS
