skip to content

IT Help and Support

University Information Services
 

System tree configuration and access

Each institution will have its own section of the ePO system tree that is only viewable to Desktop Services/Windows Support. Access will be provided for institutional support staff to access and manage their own systems and policies within their section of the system tree only.  Some objects created within ePO (such as reports) are viewable by all users of this service but only the institution who created the object will be able to use it. User ID and password for access is available from .

Tags

Tags are used to enable system sorting within the System Tree.  These tags are created for an institution so only their systems are placed in their part of the system tree.  It is possible to tag your systems with a tag for another institution.  Doing so will move your systems into a part of the system tree you cannot access, so do not do this.  If a system does end up in your part of the system tree by accident please email  and they will move it to the correct part of the system tree.

Naming conventions

Your area of the system tree will be based on your Computer/Domain name. E.g. systems that are in an AD called ad-csi.cam.ac.uk will have a group called ad-csi in which all systems will reside.

When systems are added to the system tree they will be automatically tagged and sorted based on your domain name.  This ensures that your systems end up in your part of the ePO system tree.

System tree sorting and domain/workgroup naming

Systems are typically sorted based on the DNS and/or Domain name.  In the case of systems which connect via eduroam it is essential that the Workgroup is set to be the same as your DNS Domain component. E.g. for the department of History (Hist) add any systems into a workgroup called Hist.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New email address policy: an update from the Chair of the Information Services Committee

5 May 2022

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

4 May 2022

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

3 May 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...