skip to content

IT Help and Support

University Information Services

Here are details on online payment methods (eCredit), VAT payments for non-staff status members, user print/copy/scan charges, and the nature of the service provided by DS-Print and its scope.

 Purpose and Scope of online payment method

1. The My DS-Print web-portal is available for adding DS-Print credit by debit or credit card. DS-Print credit can only be used to pay for printing, copying or scanning to printers/MFDs (Multi-Functional Devices) within the DS-Print Common Balance scheme.

2. The My DS-Print web-portal can be accessed using a Managed Cluster workstation under the Account Management menu or from an un-managed workstation using the My DS-Print link.

3. The DS-Print service is available to registered users of University Information Services facilities - a CRSid is required.

4. DS-Print runs as an unattended service with consequent limitations - see nature of the service below.

5. Payments made for DS-Print credit are not refundable.

6. Payments for print credit are subject to the University's Standard Terms and Conditions of Sale.

7. AMEX cards are not accepted due to a higher overhead charge.

Payments and VAT

Payments by eCredit for DS-Print credit is subject to a minimum payment of £1.00 and a maximum payment of £30.00 in any one transaction, and each payment will consist of a whole number of pounds. The maximum credit a user can have in their DS-Print Common Balance account is £30.00. Transactions are in UK pounds Sterling only.

Payments for undergraduates and MPhil are not subject to VAT. For all other DS-Print users (those who are members of the University or college staff), VAT is added to the amount paid. After inputting the payment amount, the new balance and total to be charged to the payment card will be displayed, the VAT component of the total will be also be displayed.

The University's VAT number is GB 823 8476 09

Print/copy charges

Page charges for each printer/copier within the scheme are set by the owning institution – details of page charges for all Common Balance DS-print printers and copiers can be found here.

Most printers and copiers can print in duplex mode (two-sided). The user is responsible for ensuring that the correct printer driver settings or configurations are set for the intended form of output, including duplex or colour setting. NOTE: for some printers/copiers, output is charged per sheet of paper used, independent of whether it is printed on both sides (duplex) or not. For some printing/copying the charge is per side of paper printed.

Contact details

For problems with print/copy/scan on non-University Information Services (UIS) owned equipment and Local Balance, please contact your local institution support staff in the first instance.

Please refer Common Balance enquires, support requests and reporting problems with UIS print/copy/scan equipment to UIS Service Desk.


The DS-Print printing service is a DIY facility, meaning that print/copy/scan run as an unattended service. Additionally, outside of normal office hours, the whole Manage Cluster Service (MCS) runs unattended. Consequently, each user, whether at a MCS workstation or on their own machine, is responsible for ensuring that a printer is operational before attempting to print to it, including the supply of paper in the printer. Similarly, each user, takes reasonable responsibility for ensuing the MFD is correctly operating before use.     

No refunds are given on account of, for example, poor quality or loss of output due to paper jams or absence of paper, or because printer output has been taken. Page charges are set with this standard of service in mind.

To avoid operational problems, we recommend splitting print jobs so that no more than 50 pages are printed in any one job.

Many of the DS-Print printers/MFDs which fall within the scope of on-line payment are owned and run by institutions other than the UIS and therefore are subject also to the operations conditions of the owning institution.


UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

30 November 2022

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.