skip to content

IT Help and Support

University Information Services
 
Email banner

Microsoft's Exchange Online, which includes email, calendar, contacts and notes, is now available to students and most staff. Some students and staff use Hermes or alternative email systems specific to their institution.

How to get your @cam email account

Students

EmailYou'll get a Microsoft Exchange Online email account once you've completed your student registration, collected your username (CRSid) and set up your UIS Password.

Website Getting started
 

Staff

Speak to your local IT support staff about how to get your @cam email account.
 


How to access your emails

How you access your email will depend on the type of email account you have. Students who arrived at the University in 2018 onwards, as well as most new members of staff, will have a Microsoft Exchange Online account. Others who arrived earlier will have a Hermes account.

Members of the Unified Administrative Service (UAS) and others who use the Administrative Computing Network (ACN) have a Microsoft Exchange Online account.

If you're not sure which type of email account you have, ask your local IT support team.
 

Microsoft Exchange Online

You can log in to the Outlook Web App with your [CRSid]@cam.ac.uk email address and UIS Password:

Website Outlook Web App

You can also set up the Outlook app on desktop and mobile devices. 

If you prefer another email app, you can use the generic settings to configure your email client. We also have instructions for setting up Apple Mail on macOS devices and on iOS devices, as well as some tips on how to set up Thunderbird.

When you sign in to your Microsoft Exchange Online account for the first time, you will need to set up your second factor for authentication – find out more at https://help.uis.cam.ac.uk/mfa
 

Hermes

Hermes migration to Exchange Online

UIS is migrating users of Hermes to Exchange Online no later than 31 December 2021, when we will decommission Hermes.

 Find out more

You can log in to Hermes webmail with your CRSid and UIS Password:

Website Hermes webmail

You can also set up your preferred email app on your personal devices:
 

Windows

Mac OS X

Linux

Windows

Mac OS

Apple iOS

Linux

If your email app isn't included in this list, you can use the generic settings to configure your email client.
 

Migrating from Hermes to Microsoft Exchange Online

Students and staff from institutions participating in the University of Cambridge's Microsoft EES agreement can migrate their personal Hermes email accounts to Exchange Online. If you're not sure whether this applies to your, speak to your local IT support team.

The migration process is easy to do yourself, using the Hermes Migration Tool.

Hermes migration instructions >

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...