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IT Help and Support

University Information Services
 
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The University's centrally-managed email service runs on Microsoft Exchange Online. It includes email, calendars and contacts and is integrated with Office 365. Some students and staff may also be provided with an email service specific to their institution.

 

How to get your @cam email account

Students

You'll get a Microsoft Exchange Online email account once you've completed your student registration, collected your username (CRSid) and set up your Raven Password.

Website Getting started
 

Staff

Speak to your local IT support staff about how to get your @cam email account.
 


How to access your emails

Webmail (Outlook Web App)

You can log in to the Outlook Web App with your [CRSid]@cam.ac.uk email address and Raven password:

Website Outlook Web App

Outlook email app

You can also set up the Outlook app on desktop and mobile devices. 

Other email apps

If you prefer another email app, you can use the generic settings to configure your email client. We also have instructions for setting up Apple Mail on macOS devices and on iOS devices, as well as some tips on how to set up Thunderbird.

When you sign in to your Microsoft Exchange Online account for the first time, you will need to set up your second factor for authentication – find out more at https://help.uis.cam.ac.uk/mfa

 

Last updated: 24 December 2021
 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

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