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IT Help and Support

University Information Services
 

Various sections of UIS offer consultancy, usually at a standard professional consultancy rate charge is:

  • 2022/23: £81/hour or £491/day ex VAT (VAT is charged where applicable)

The standard operational support rate charge is:

  • 2022/23: £41/hour or £246/day ex VAT (VAT is charged where applicable)

These rates are reviewed annually, and any changes take effect on 1 August.
Please address queries regarding rates for substantial consultancy and support to your Relationship Manager in the first instance.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

30 November 2022

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.