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Technical consultancy

Various sections of UIS offer consultancy, usually at a standard professional consultancy rate charge is:

  • 2019/20: £78/hour or £470/day ex VAT (VAT is charged where applicable)

The standard operational support rate charge is:

  • 2019/20: £39/hour or £235/day ex VAT (VAT is charged where applicable)

These rates are reviewed annually, and any changes take effect on 1 August.
Please address queries regarding rates for substantial consultancy and support to your Relationship Manager in the first instance.

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Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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