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IT Help and Support

University Information Services
 
Read more at: Managed Print Service unavailable Monday 16 March 7am to 9am

Managed Print Service unavailable Monday 16 March 7am to 9am

The University Managed Print Service will be unavailable on Monday 16 March between 7am and 9am.


Read more at: UDN restructuring work

UDN restructuring work

We are carrying out some essential restructuring and relocation of the fibre optic infrastructure of the University Data Network (UDN).


Read more at: Updated: Talks.cam

Updated: Talks.cam

The current version of Talks.cam will be replaced by 1 July 2026. The new version of the platform will comply with the University’s Systems Management Policy.


Read more at: New Google features

New Google features

23/02/26 New AI features available in Google Google's new generative AI capabilities are now available to all our users with a Google Workspace for Education Plus license (all staff and students, but not visitors or guests). These features are: Gemini in Docs: create content in seconds with Help Me Write and Gemini in the...


Read more at: New SharePoint site for IT staff

New SharePoint site for IT staff

16 February We have launched a new SharePoint site for IT staff across the University. Access will be managed via the Entra Groups for Institutional IT staff - these are the groups your local IT manager or Toolkit administrator have populated to allow access to BlueCat, our new DDI service. We may also use these Entra...


Read more at: UIS Christmas closure and Service Desk arrangements

UIS Christmas closure and Service Desk arrangements

UIS will be closed from 12:30 on Wednesday 24 December 2025 until 08:30 on Friday 2 January 2026.


Read more at: Update your eduroam wifi set-up by 5 January 2026 to stay connected

Update your eduroam wifi set-up by 5 January 2026 to stay connected

If you use the University’s eduroam wifi, please update your wifi set-up by Monday 5 January 2026 to ensure your connection to eduroam continues uninterrupted in the new year.


Read more at: Update to Copilot settings in Teams meetings

Update to Copilot settings in Teams meetings

We’ve updated the default settings for Copilot in Teams meetings.


Read more at: Essential maintenance to the University Wireless Service, 14 October 07:30-09:00

Essential maintenance to the University Wireless Service, 14 October 07:30-09:00

We will be carrying out essential maintenance to the University Wireless Service on Tuesday 14 October, 07:30-09:00.


Read more at: UIS IT service status alerts moving to the IT self-service portal on 6 October

UIS IT service status alerts moving to the IT self-service portal on 6 October

From Monday, 6 October, you will find service alerts on the IT self-service portal. Our old in-house IT Service Status (ITSS) system is being decommissioned. It will stop sending email/SMS alerts to people who had subscribed. To continue receiving alerts via email, you can subscribe again in the self-service portal. Where...