skip to primary navigationskip to content

IT Help and Support

University Information Services

Studying at Cambridge

 

News

Old Schools network installation project

Work is currently underway in transforming the data network at Old Schools. It has been unreliable, difficult to support, and in desperate need of updating for a number of years.

Old Schools network installation project - Read More…

University Map coverage expanded

The UIS map team has recently completed work on increasing the coverage of the University Map. They've also updated the search index and improved the underlying system that compiles and displays the map.

University Map coverage expanded - Read More…

TechLink Community programme and updates: October 2020

More than 100 TechLink members registered to join UIS Director, Prof. Ian Leslie's online TechLink Community event on Tuesday 20 October.

TechLink Community programme and updates: October 2020 - Read More…

Lecture capture update: phase one roll-out complete

The lecture capture team, which includes colleagues from Estate Management, UIS, and the Education Quality and Policy Office, has completed the first phase of rolling out recording equipment across the University to support online teaching and learning.

Lecture capture update: phase one roll-out complete - Read More…

Panopto maintenance at midnight tonight (00:00 on Thursday 8 October)

The Panopto Lecture Capture Cloud service will be undergoing maintenance on Thursday 8 October 2020 from 00:00 (midnight tonight) and will be unavailable for up to 3 hours.

Panopto maintenance at midnight tonight (00:00 on Thursday 8 October) - Read More…

GBN network joins up to plant protection

The University's data network, the Granta Backbone Network (GBN), has joined up to the plant protection provider LinesearchBeforeUDig. This will add an extra level of protection to our essential core infrastructure at this critical time for the University.

GBN network joins up to plant protection - Read More…

Moodle maintenance on Tuesday 29 September

The Moodle service will be subject to interruption between 07:00 and 09:00 on Tuesday 29 September while we carry out routine maintenance.

Moodle maintenance on Tuesday 29 September - Read More…

Bug in iOS 14 and iPadOS 14 that affects new VPN configurations

The latest release of Apple's iPad and iPhone operating systems, due out today, has a bug that requires users to follow a different process when setting up a new VPN configuration. It doesn’t affect existing configurations.

Bug in iOS 14 and iPadOS 14 that affects new VPN configurations - Read More…

AirGroup functionality expanded on University Wireless Service

We’ve expanded AirGroup functionality on the University Wireless Service. AirGroup enables personal devices to discover and communicate with each other via Wi-Fi – for example, it allows you to use Airplay from your mobile devices to your Apple TV.

AirGroup functionality expanded on University Wireless Service - Read More…

Wireless Service maintenance 07:30–08:00 Tuesday 15 September

The University Wireless Service will be undergoing maintenance between 07:30 and 08:00 on Tuesday 15 September while we apply an essential software upgrade. During this period, users may experience interruptions when attempting to connect to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs. Established connections should be unaffected.

Wireless Service maintenance 07:30–08:00 Tuesday 15 September - Read More…

Essential IT guidance for ACN users returning to the office

If you’ve agreed with your manager and Department that you can return to working on site, please review the following guidance before using IT when you return to the office for the first time since lockdown.

Essential IT guidance for ACN users returning to the office - Read More…

Wireless Service maintenance 07:30–08:00 Tuesday 8 September

The University Wireless Service will be undergoing maintenance between 07:30 and 08:00 on Tuesday 8 September while we apply an essential software upgrade. During this period, users may experience interruptions when attempting to connect to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs. Established connections should be unaffected.

Wireless Service maintenance 07:30–08:00 Tuesday 8 September - Read More…

Be on the alert for phishing and malware emails

University email accounts are currently receiving a high number of convincing phishing emails that contain attached files – typically Word documents – or a link to a website prompting the viewer to download a file. If opened, these files lead to a malware infection.

Be on the alert for phishing and malware emails - Read More…

Maximum 1-year validity for TLS/SSL certificates from 1 September

All Certificate Authorities are required to stop issuing 2-year TLS/SSL certificates from 1 September 2020.

Maximum 1-year validity for TLS/SSL certificates from 1 September - Read More…

New Wi-Fi system for devices that can't connect via eduroam

We've released a new University Wireless system that allows staff and students to connect personal devices that can't currently connect to the eduroam Wi-Fi service.

New Wi-Fi system for devices that can't connect via eduroam - Read More…

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Old Schools network installation project

Nov 27, 2020

Work is currently underway in transforming the data network at Old Schools. It has been unreliable, difficult to support, and in desperate need of updating for a number of years.

University Map coverage expanded

Nov 20, 2020

The UIS map team has recently completed work on increasing the coverage of the University Map. They've also updated the search index and improved the underlying system that compiles and displays the map.

View all news