skip to content

IT Help and Support

University Information Services
 
Read more at: University business systems unavailable between 7am and 8:30am on 21 February

University business systems unavailable between 7am and 8:30am on 21 February

University business systems, including HR and finance, will be unavailable for up to 10 minutes between 7am and 8.30am on Wednesday 21 February, while we carry out essential maintenance on our data centres. During the downtime, the following services will be unavailable: CamSIS Finance systems (including UFS) HR systems (...


Read more at: 1TB quota for new SharePoint sites from 19 February

1TB quota for new SharePoint sites from 19 February

All new SharePoint Online sites, included with the University's Microsoft Office 365 offering, will have a storage quota of 1TB from 19 February 2024. This forms part of our storage review following Microsoft's announcement to limit the amount of data that can be stored on their cloud storage service. The quota will be...


Read more at: Recordings made on Microsoft Stream before 4 January 2021 must be migrated by 29 February

Recordings made on Microsoft Stream before 4 January 2021 must be migrated by 29 February

Microsoft is replacing its original version of Stream, which it refers to as 'Stream (Classic)', with Microsoft Stream (on SharePoint), where videos are saved to SharePoint by default.


Read more at: Planned maintenance to the University Wireless Service 25-27 March 2024

Planned maintenance to the University Wireless Service 25-27 March 2024

We’ll be carrying out a series of planned essential maintenance to the University Wireless Service during 25–27 March.


Read more at: Refresh your eduroam wifi set-up by 31 January

Refresh your eduroam wifi set-up by 31 January

If you use the University’s eduroam wifi service, you will need to refresh the eduroam set-up on all of your devices by 31 January 2024 to ensure your connection to eduroam continues uninterrupted.


Read more at: Plan to decommission DS-Filestore on 1 April 2024

Plan to decommission DS-Filestore on 1 April 2024

We plan to decommission DS-Filestore on 1 April 2024. Users will not be able to access data in DS-Filestore after this date and will need to transfer any files they wish to keep to one of our alternative services.


Read more at: UIS Christmas closure 2023

UIS Christmas closure 2023

UIS will be closed from 5pm on Friday 22 December 2023 until 8:30am on Tuesday 2 January 2024. Please ensure you've set up self-service password recovery and several second factors for MFA to avoid any difficulties with account access during the closure.


Read more at: eduroam public certificate change on Friday 8 December

eduroam public certificate change on Friday 8 December

We're changing the public certificate used by eduroam at 07:30 on Friday 8 December. Anyone who has used the eduroam Configuration Assistant Tool (CAT) for Windows devices, the eduroam profile for macOS devices, or the geteduroam for Android app to set up their eduroam connection won't notice any change. What to do if you...


Read more at: Cambridge Web Agency survey

Cambridge Web Agency survey

The Digital Presence Programme (DPP), as part of its transition to separate deliverable projects, has proposed the creation of the Cambridge Web Agency. If you work with websites as part of your role, in any capacity, then we want to hear from you. What will the Cambridge Web Agency do? We want the agency to be a one-stop-...


Read more at: The Digital Presence Programme (DPP) transitions into separate digital projects

The Digital Presence Programme (DPP) transitions into separate digital projects

The Digital Presence Programme (DPP) was an ambitious programme of change to improve the University’s websites and digital content and the experience of those who use them. Its scope grew substantially and became too unwieldy to deliver within the existing framework. Following an external review and discussions with the...