skip to primary navigationskip to content

IT Help and Support

University Information Services

Studying at Cambridge

 

News

Delays in email delivery between PPSW and Exchange Online tenancies

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Delays in email delivery between PPSW and Exchange Online tenancies - Read More…

Phone system maintenance on Saturday 1 February

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

Phone system maintenance on Saturday 1 February - Read More…

Windows 7 reaches end-of-life this month

Windows 7 reaches end of life on 14 January, after which Microsoft will no longer supply security updates and bug fixes for the operating system.

Windows 7 reaches end-of-life this month - Read More…

Upgrade of the webmail interface for Hermes on Wednesday 8 January

The webmail interface for Hermes (https://webmail.hermes.cam.ac.uk) will be unavailable for a short time between 07:15 and 07:45 on Wednesday 8 January 2020 while we upgrade the underlying software to a newer version.

Upgrade of the webmail interface for Hermes on Wednesday 8 January - Read More…

VPN certificate replaced December 2019

VPN users may need to configure and update to use the new VPN certificate.

VPN certificate replaced December 2019 - Read More…

UIS Christmas closure 24 December 2019 to 2 January 2020

UIS, including the UIS Service Desk and Reception in the Roger Needham Building will be closed for Christmas and New Year from Tuesday 24 December at 17:00. We will re-open on Thursday 2 January 2020 at 08:30. The Service Desk will also be closed, but we have an emergency contact in case you need one.

UIS Christmas closure 24 December 2019 to 2 January 2020 - Read More…

New system helps the University submit eligible staff to the REF

A new version of the REF Staff Information system was launched on 20 November, helping the REF team to ensure that eligible staff are submitted to the REF with correct and complete data. The project team adopted a unique approach to deliver the system on time under considerable pressure.

New system helps the University submit eligible staff to the REF - Read More…

Lecture capture: Panopto planned maintenance on Saturday 4 January

Lecture capture recordings will be unavailable during the evening of Saturday 4 January 2020 because Panopto is undergoing an upgrade.

Lecture capture: Panopto planned maintenance on Saturday 4 January - Read More…

Major upgrade to the phone system during 28–29 December

The University phone service will be disrupted on Saturday 28 and Sunday 29 December while we perform the annual upgrade of the system's core software.

Major upgrade to the phone system during 28–29 December - Read More…

Wireless Service maintenance and upgrade work in December

We have a programme of maintenance and upgrade work planned for the Wireless Service in December. There may be interruptions in connectivity during the work, but we’ll do our best to keep the disruption to a minimum.

Wireless Service maintenance and upgrade work in December - Read More…

Wireless service maintenance on 13 and 19 November

The Wireless Service will be subject to interruption between 07:30 and 09:00 on Wednesday 13 and Tuesday 19 November while we carry out essential maintenance.

Wireless service maintenance on 13 and 19 November - Read More…

Wireless works

Over 40% of the University's network traffic now goes over the wireless network. We've been making some significant enhancements to the Wireless Service over the past year to make it more resilient, experimenting with new wireless technologies, and planning future service enhancements...

Wireless works - Read More…

Upgrading from Windows 7 to 10: tips from IT supporters

Windows 7 will become increasingly vulnerable to cyber security threats after 14 January 2020, when it reaches end of life. We're urging everyone to upgrade to Windows 10 as soon as possible, and have gathered some handy tips from IT staff who have taken the plunge already.

Upgrading from Windows 7 to 10: tips from IT supporters - Read More…

Beware scam emails offering fake jobs

Please beware emails that offer you easy jobs that you can do part-time while you study. They are scams that aim to trick you into providing personal information, such as your bank or passport details, driver's licence or student number.

Beware scam emails offering fake jobs - Read More…

Wi-Fi network maintenance 07:00–09:00 Wednesday 18 September

The University’s wireless service will be unavailable for significant periods between 07:00 and 09:00 on Wednesday 18 September while we carry out essential maintenance work.

Wi-Fi network maintenance 07:00–09:00 Wednesday 18 September - Read More…

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

View all news