News

UDN border router upgrades and IPS config changes coming in July

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...

University GoogleDrive: 20GB quota limit deferred until December 2023

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Streaming Media Service (SMS): please reserve for business critical uploads only

Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...

Panopto offline for maintenance on Saturday 25 June at 21:00

Panopto will be unavailable for up to 4 hours from 21:00 on Saturday 25 June 2022 while it is upgraded. During this period, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on Moodle’s performance during this period...

Moodle upgrade on Tuesday 5 July

We will upgrade Moodle, the University’s virtual learning environment, to version 3.11 on Tuesday 5 July 2022. The service will be unavailable for a period during the upgrade (exact times to follow), and there will be some minor changes to the system afterwards. The upgrade will introduce improvements and new features, as...

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

We changed the URL of the UIS Network Access Tokens service from https://tokens.csx.cam.ac.uk to https://tokens.uis.cam.ac.uk in March 2020, when the service was upgraded to include features such as institutional tokens. A redirect has been in place since then, but we are retiring this on 1 August 2022 as part of our...

DNS and DHCP build system maintenance on 14 June

The UIS DNS and DHCP services will not be receiving updates on Tuesday 14 June between 1pm and 5pm. The services themselves will continue to function normally, but it will not be possible to make changes to the configuration during this time. This is to allow our Network Systems team to carry out essential maintenance work...

We want your feedback: new satisfaction surveys launched

We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries. If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this: uis_service_desk_survey_email_example.png How to recognise the email: the subject...

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

UIS and our Service Desk will be closed for the Spring bank holiday on Thursday 2 June and the Platinum Jubilee bank holiday on Friday 3 June. Our usual service hours will apply from Monday to Wednesday. We hope you enjoy the long weekend.

Wireless Service maintenance schedule for July 2022

We will be carrying out essential maintenance to the University Wireless Service on the following dates in July. Monday, 11 July – 08:00–09:00 – Service liable to interruption. We will be applying a software update to fix numerous bugs. Thursday, 14 July – 08:00–18:00 – Service liable to interruption. We will be removing...