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Make sure you're signed out of your Microsoft account on other desktop applications, such as Microsoft Teams, Office applications and other browser windows before you proceed.

Step 1

In 'Start by getting the app', select ‘I want to set up a different method'.

 

 

Step 2

Select 'Phone' from the dropdown menu.

 

 

Step 3

Enter your mobile number and select 'Call me'.

Step 4

You'll receive an automated call from the Microsoft Sign-In Verification Service on your chosen phone. Confirm your phone number by pressing the '#' key (not the '£' key as directed!) on your phone keypad.

 

Step 4

You'll see this confirmation:

The next time you log in to a Microsoft application such as Outlook, you may be asked to authenticate with a second factor. If you have chosen this as your preferred method, you'll receive an automated call to the number you've registered.

As before, press '#' on your phone keypad to complete the authentication. Note that the recorded message will refer to this as the 'pound sign'.
 

Signing into Teams

The next time you use the Teams desktop app, make sure you're signed in. Look out for a thin notification banner at the top of the application window that asks you to sign in – it's easy to miss!
 

Update the settings on your email apps

You may need to update the settings on email apps you use to access your University email account after multi-factor authentication (MFA) is enabled on your University Microsoft account.
 

Managing your multi-factor authentication methods

You can change, remove and update multi-factor authentication methods at any time by logging in to your University Microsoft account. Find out how to manage your multi-factor authentication settings.
 

Getting help

If you have any queries about MFA or encounter any difficulties, please contact the MFA support team.