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IT Help and Support

University Information Services
 

The UIS network team has experience in many aspects of data networking and related technologies. As well as providing UIS services, we are also able to provide help, advice and consultancy in areas such as:

  • Planning network deployment in new buildings
  • Physical installation of network infrastructure
  • Suppliers, purchasing, equipment recommendations
  • Network configuration and design
  • Security
  • Policies and conditions of use
  • City-wide infrastructure
  • Specialist wireless deployments

We're always happy to provide free advice, but if you have a large requirement, we can provide consultancy or undertake projects. If you or your institution has a requirement, or an idea, for something we don't currently offer please contact us – we develop new services based on customer requirements.

Email: 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance on Tuesday 13 December

8 December 2022

The University Wireless Service will be undergoing maintenance between 07:30 and 09:00 on Tuesday 13 December, while we apply an urgent security software patch. We’re not anticipating any disruption to the service during this maintenance period, but it should be considered to be at risk. If you have any queries, please...

Free AWS and RONIN cloud learning/support for researchers

7 December 2022

Following the launch of the UIS-managed AWS and AWS with RONIN services for researchers, we’re now able to provide more user support: AWS ‘Office Hours’ free AWS consultancy In collaboration with Amazon, UIS has started an "Office Hours" program. An AWS Solutions Architect will be available for an hour a week to answer...

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...