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IT Help and Support

University Information Services
 

The UIS network team has experience in many aspects of data networking and related technologies. As well as providing UIS services, we are also able to provide help, advice and consultancy in areas such as:

  • Planning network deployment in new buildings
  • Physical installation of network infrastructure
  • Suppliers, purchasing, equipment recommendations
  • Network configuration and design
  • Security
  • Policies and conditions of use
  • City-wide infrastructure
  • Specialist wireless deployments

We're always happy to provide free advice, but if you have a large requirement, we can provide consultancy or undertake projects. If you or your institution has a requirement, or an idea, for something we don't currently offer please contact us – we develop new services based on customer requirements.

Email: 

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...