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IT Help and Support

University Information Services

Microsoft 365 for Education is a suite of cloud-based applications and collaboration tools that are free of charge to most students and staff at the University.

What you get

Exchange Online

Exchange Online

icon office

Office 365 Apps



icon onedrive


OneNote Icon


Outlook icon


Planner icon


SharePoint icon

SharePoint Online 

Classic Stream icon


Teams icon


To-Do icon


Yammer icon



How to access it

Log into using your University Microsoft account.

Username: [Your CRSid]
Password: Raven password


All students of the University have access to these tools free of charge.


All staff at the University are covered under the University's Enrollment for Education Solutions (EES) agreement except those in the following institutions, which have their own separate agreement with Microsoft:

  • Cambridge Assessment
  • Clinical School of Medicine
  • The Judge Business School
  • Cambridge Colleges

If you work in one of these institutions, please contact your local IT support to find out how to access the tools available to you.


Getting help

Microsoft has a training centre for all the relevant apps and services.

For enrollment-related issues, please contact the UIS Service Desk.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Streaming Media Service: transcoding temporarily suspended

26 September 2022

We have temporarily suspended the transcoding of media uploaded to the Streaming Media Service (SMS) while we undertake some remedial work. Please do not try to upload new media to the SMS at this time. Transcoding of media already uploaded to the SMS will continue once the work is complete. This work does not affect...

Beware phishing activity during the national mourning period

14 September 2022

The National Cyber Security Centre has warned us about a potential increase in phishing emails and other scams during the period of national mourning. While the NCSC has not yet seen extensive evidence of this, as ever you should be aware it is a possibility and be attentive to emails, text messages and other...

University Card System offline Thursday 15 September during upgrade

14 September 2022

Schedule The switchover to the new Card system is due to take place tomorrow. The Card system will be offline on Thursday while we make the changeover although we will notify you if it is completed earlier. Please do not make changes to the legacy system after 5pm today (Wednesday) as we cannot guarantee they will be...