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IT Help and Support

University Information Services

Microsoft 365 for Education is a suite of cloud-based applications and collaboration tools that are free of charge to most students and staff at the University.

What you get

Exchange Online

Exchange Online

icon office

Office 365 Apps



icon onedrive


OneNote Icon


Outlook icon


Planner icon


SharePoint icon

SharePoint Online 

Classic Stream icon


Teams icon


To-Do icon


Yammer icon



How to access it

Log into using your University Microsoft account.

Username: [Your CRSid]
Password: Your Raven password


All students of the University have access to these tools free of charge.


All staff at the University are covered under the University's Enrollment for Education Solutions (EES) agreement except those in the following institutions, which have their own separate agreement with Microsoft:

  • Cambridge Assessment/Press
  • Cambridge Enterprise
  • Clinical School of Medicine
  • The Judge Business School
  • Theological Colleges
  • Christ's College
  • Churchill College
  • Clare College
  • Corpus Christi College
  • Downing College
  • Fitzwilliam College
  • Gonville & Caius College
  • Hughes Hall
  • Jesus College
  • King's College
  • Murray Edwards College
  • Peterhouse
  • Sidney Sussex College
  • St John's College
  • Trinity College
  • Trinity Hall
  • Wolfson College

If you work in one of these institutions, please contact your local IT support to find out how to access the tools available to you.


Getting help

Microsoft has a training centre for all the relevant apps and services.

For enrollment-related issues, please contact the UIS Service Desk.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...