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IT Help and Support

University Information Services
 

UAS users can access their email and the UIS admin environment while working at home or away from their office.

Remote access to email

You can access your emails via webmail, which is available free to anyone with a standard web browser and internet connection and doesn't require the use of a VPN or remote access system. You can log in to it with your [CRSid]@cam.ac.uk email address and UIS Password.

Website Outlook Web App

To increase security, please ensure you sign out once you are done.
 

Remote access system

You can connect to the University network from home or another locations so that you can use common applications, such as Excel, PowerPoint and Word, and access University systems like CamSIS, CHRIS and CUFS.

Important note: At the end of your remote access session you must explicitly sign out to prevent subsequent sign in issues. Your PC should also be patched, up-to-date and running up-to-date anti-virus software.

Follow the appropriate instructions for your operating system and browser:

Windows

Mac OS X

Windows

macOS

 

The ACN VPN

The ACN VPN is another method you can use when wishing to connect to your physical office computer from home. If you'd like to use this approach, instructions are available for Windows 10 users. If you'd like to connect your Mac to the ACN VPN, follow these instructions.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...