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IT Help and Support

University Information Services
 

UAS users can access their email and the UIS admin environment while working at home or away from their office.

Remote access to email

You can access your emails via webmail, which is available free to anyone with a standard web browser and internet connection and doesn't require the use of a VPN or remote access system. You can log in to it with your [CRSid]@cam.ac.uk email address and UIS Password.

Website Outlook Web App

To increase security, please ensure you sign out once you are done.
 

New remote access system

You can connect to the University network from home or another locations so that you can use common applications, such as Excel, PowerPoint and Word, and access University systems like CamSIS, CHRIS and CUFS.

Important note: At the end of your remote access session you must explicitly sign out to prevent subsequent sign in issues. Your PC should also be patched, up-to-date and running up-to-date anti-virus software.

Follow the appropriate instructions for your operating system and browser:

Windows

Mac OS X

Windows

macOS

 

Old remote access system

You can continue to use the old remote access system if you have set it up on your machine already. You can also use it to create your own VPN to connect to your office computer if you need to use any special software you've installed. Follow the appropriate instructions for your operating system:

Windows

Mac OS X

Windows

macOS

Note: If you use https://remoteaccess.admin.cam.ac.uk and are unable to log on due to a lack of available licences, please use the new solution above.
 

The ACN VPN

The ACN VPN is another method you can use when wishing to connect to your physical office computer from home. If you'd like to use this approach, instructions are available for Windows 10 users.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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