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IT Help and Support

University Information Services
 

UAS staff can access their email and the UIS admin environment while working at home or away from their office.

Remote access to email

You can access your emails via webmail, which is available free to anyone with a standard web browser and internet connection and doesn't require the use of a VPN or remote access system. You can log in to it with your [CRSid]@cam.ac.uk email address and University IT account password (formerly Raven). To increase security, please ensure you sign out once you are done.

The ACN VPN

The ACN VPN lets you connect to your physical office computer remotely. You'll need to set up the VPN on your remote device:

Accessing network drives remotely

Access network drives on your computer when it's not connected to the wired network in your University office. For example, when working from home.

Remote access service

Note for University Managed Device (UMD) users

You should not need to use the ACN remote access service. Just being connected to the ACN VPN is usually enough for most purposes. You can use Microsoft 365 apps online via the Microsoft Office portal, access University resources via the ACN VPN and access your network drives remotely.

You can connect to the University network from home or other locations so that you can access University systems like CamSIS, CHRIS and CUFS and to use some software applications.

You need to connect to a University VPN, such as the ACN VPN, before using the remote access service if you are working away from the University. You don't need to use a VPN when your device is connected to a University network or the wifi service (eduroam).

Important note: At the end of your remote access session you must explicitly sign out to prevent subsequent sign in issues. Your PC should also be patched, up-to-date and running the latest anti-virus software.

Follow the appropriate instructions for your operating system and browser:

Windows

macOS