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IT Help and Support

University Information Services
 

UAS users can access their email and the UIS admin environment while working at home or away from their office.

Remote access to email

You can access your emails via webmail, which is available free to anyone with a standard web browser and internet connection and doesn't require the use of a VPN or remote access system. You can log in to it with your [CRSid]@cam.ac.uk email address and UIS Password.

Website Outlook Web App

To increase security, please ensure you sign out once you are done.
 

Remote access system

You can connect to the University network from home or another locations so that you can use common applications, such as Excel, PowerPoint and Word, and access University systems like CamSIS, CHRIS and CUFS.

Important note: At the end of your remote access session you must explicitly sign out to prevent subsequent sign in issues. Your PC should also be patched, up-to-date and running up-to-date anti-virus software.

Follow the appropriate instructions for your operating system and browser:

Windows

Mac OS X

Windows

macOS

 

The ACN VPN

The ACN VPN is another method you can use when wishing to connect to your physical office computer from home. If you'd like to use this approach, instructions are available for Windows 10 users. If you'd like to connect your Mac to the ACN VPN, follow these instructions.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

DS-Print: Common Balance temporarily enabled with £20 overdraft

3 October 2022

On 28 September, we withdrew eCredit for DS-Print whilst we investigated reports of users being unable to access the eCredit web portal to purchase Common Balance print credit. As a temporary measure, while a fix is implemented for eCredit in order to resolve these issues, we have enabled all users with a £20 overdraft on...

macOS Ventura release

30 September 2022

Apple will soon be releasing macOS Ventura. Following its release, they will drop support for macOS Catalina (10.15). All users running macOS Catalina are encouraged to upgrade to one of the following supported operating systems: macOS Ventura (when released) macOS 12 Monterey (compatible computers: https://support.apple...

Change to display names in Lookup from 06 October 

30 September 2022

What is happening From 06 October, UIS will be updating the Display name records in Lookup to use people’s Preferred first name initials. This supports a user-friendly move toward using everyone’s preferred names, rather than their Registered name. If you have personally set your own Display name in Lookup, you will not be...