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IT Help and Support

University Information Services
 

University Information Services (UIS) provides a range of facilities and services for staff and students of the University and colleges. This page describes accessibility software and solutions available and other services that may be of help to those with disabilities who might require assistance using computing facilities.

Accessibility and Managed Cluster rooms

The Managed Cluster Service (MCS) is available to students and staff of the University. 

The Ely Training Rooms are on the ground floor of the Roger Needham Building at the West Cambridge Site. Accessible toilet facilities are available within the building.

Within rooms

All rooms use benching and office chairs on wheels. In addition every room has an accessible height adjustable bench. The angle and height of monitors is easily adjusted.  The size of text and zoom level can be set on the various platforms as follows: 

Windows: Start menu > All Programs > Utilities > Text Size Changer

Mac: Apple menu > System Preferences > Accessibility

Linux: Systems Setting from the Launcher > Universal Access > Seeing tab

Some alternative keyboards and pointer devices (ergonomic mice) are available for training courses by prior arrangement (contact or phone 34600), and arrangements may be made if users require installation of USB drivers for their specific keyboards or pointer devices. Headphones are also available from Information Services Reception for purchase (contact as above).
 

Physical access to UIS Reception and Service Desk

The main UIS Reception and Service Desk are on the ground floor of the Roger Needham Building on the West Cambridge Site.
 

Accessibility on other UIS systems

Web-based services

Whenever possible, web-based services provided by Information Services have been designed to be accessible through a line-mode or speech-based browser. If you have difficulties using a service, please make direct contact with the support address for that service, through the Service Desk or via . In difficulty, please telephone the Communications Group co-ordinator on 34598.
 

Accessibility resources

 University Assistive Technology

 Windows: MyComputer MyWay

 Skillsheets and Factsheets from AbilityNet

 Resources for those in UK Higher Education: TechDis website

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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