A-Z

This is an A-Z for University Information Services. The University A-Z is elsewhere. If you can't find what you want here, please tell us about it.

You can also find your way around the site by searching UIS sites (see top right) for a keyword or phrase.

A

• @cam address
• About University Information Services - location, contact, staff, services
• A Cambridge Alumni Database (ACAD)
• Acceptable Use Policy (AUP) - ISC policy
• Access course - see Microsoft Access^® course
• Accessibility information
• Accounts
  • Account registration and maintenance
    • Pre-arrival registration
• Administrative Computing Network (ACN)
  • ACN desktop
  • ACN email, webmail and email app settings 
  • ACN remote access
  • ACN user accounts
  • See also: AppsAnywhere (remote desktop access – replaces ACN remote access)
• Adobe product courses
  • Adobe Connect^® courses - available from UIS
  • Adobe Illustrator^® courses - available from UIS
  • Adobe InDesign^® courses - available from UIS
  • Adobe Photoshop^® courses - available from UIS
• Advice and support
  • Service Desks 
  • Help and support
  • Mac Support
• Alumni email addresses
• Analysing Business Processes courses - available from UIS
• Antivirus information (for Mac & PC, including downloads)
• Apollo - University of Cambridge Repository
• Applying for UIS computing accounts
• AppsAnywhere (remote virtual desktop access)
• Archiving and backups
• Assistive technology
• Atlas.ti - UIS course

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B

• Backups and archiving
• BGP black hole - see Network services
• Binding and finishing (Printroom services)
• Blue AD
• Booker
• Booking
• • UIS training courses - see Training courses
  • UIS teaching and training facilities
• Budget Calculator - see Research administration
• Bulk email - guidelines for use

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C

• Cache - see NAT (Network Address Translation)
• Calendaring
  • Google Calendar (access to the service) [Raven protected]; Google G Suite@Cambridge Calendar – about the service
  • Exchange Online
• Call logger for the VoIP phone system
• Cambridge Digital Humanities (CDH)
• Cambridge University Data Network (CUDN) – renamed the UDN
• CamGrid - a distributed computing resource based on the HTCondor middleware
• CamCors - Cambridge Colleges' Online Reporting System for Supervisions
• CamSIS (Cambridge Student Information System) - system for handling student information, records and transactions [cam-only]
  • CamSIS Service Desk
  • CamSIS log-in for staff
  • CamSIS log-in for current students
  • CamSIS log-in for alumni
• CamTools - closed end September 2017
• Cancellation of student accounts
• Career development for IT staff
• CHRIS HR System
  • CHRIS Log in for managers and administrators
  • CHRIS Service Desk
  • CHRIS training
• Changing/choosing passwords
• Cisco CCNA courses - available from UIS
• Citrix Workspace – see AppsAnywhere
• Claims Management System - see Research administration
• Collaboration tools
• College IT Management Group for IT staff (CITMG)
• Colour copying/printing
  • DS-Print
  • Printroom
• Computer Security Incident Response Team (CSIRT) – formerly CERT – co-ordinates IT security matters in the University
• Computing accounts
  • Account registration and maintenance
    • Pre-arrival registration scheme
  • Collecting your computing accounts
• Computer Rooms
• Computer security
• Computing software
• Connecting to the network
  • Connecting to the UDN
  • UniOfCam/eduroam - University of Cambridge Wireless Network
  • Visitor access 
  • Network authentication tokens [Raven protected]
• Consultancy rate fees
• Contacting UIS staff
  • General
  • Information Services staff (internal) [Raven protected]
• Content management systems
  • Drupal - University templated Drupal package for self-hosting
• Copyright
• Courses
  • Courses run by University Information Services
  • Finance training
  • HR systems training (CHRIS)
  • Student systems training (CamSIS and Moodle)
• CRSid (Common Registration Service identifier) - a login name issued by UIS
• CSIRT – see Computer Security Incident Response Team
• CUDN - see the UDN (University Data Network)
• Cyber security
  • Information and cyber security strategy 2019-2021
• Cyber security courses - from the UIS

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D

• Darwin - see High Performance Computing service
• Data backups - see Storage
• Data Protection Act
• Departmental IT Group (DITG)
• Disability computing resources; see the Disability Resource Centre
• Disciplinary procedures (ISC)
• Disposal of redundant computers
• DNS - Domain Name Service
• Domain names
  • guidelines for requests within cam.ac.uk
  • for requests outside cam.ac.uk (managed zone service)
  • setting up a web or mail server with a non-cam.ac.uk domain
• Dragon NaturallySpeaking course - available from UIS
• Dropbox Business - discount when you buy through the University
• Drupal - see Content management systems
• DS-Filestore - see Storage
• DS-Print

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E

• eCommerce
• eCredit
• eduroam
  • temporary tickets or visitors to Cambridge
  • network authentication service (was eduroam tokens) [Raven protected]
• EES agreement - see Microsoft EES Agreement
• Electronic document management
• Electronic journals - listing and access
• Electronic resources and databases
• Email
  • getting an email address
  • getting an alumni email addresses
  • Exchange online
    • training guides
  • mailing lists
  • scanner
  • sending email from computers on the UDN
  • setting up a mail server with a non-cam.ac.uk domain
• Email directory and Lookup
  • general information
  • Lookup - about local-access directory of people; Lookup (service) [Raven protected]
• Employee Self Service (HR/Payroll system) [Raven protected]
• EndNote
• Equipment database - see Research administration
• Excel courses - see Microsoft Excel courses

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F

• Fault reporting
• Feedback
• Filespace quota increase (application form)
• File storage - see Storage
• Firewall - See Managed Firewall Service
• FunnelBack - used as the University search engine from March 2014

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G

• Gartner research database
• GBN (Granta Backbone Network) [see below]
• GitLab
• Google G Suite@Cambridge (access to the service) [Raven protected]; Google G Suite@Cambridge – about the service
• Graduate admissions portal
• Graduation photography archive
• Granta Backbone Network (GBN) - cable network providing communications infrastructure for the University and beyond
• Grant costing and maintenance
  • Research Dashboard
  • Research Grant Expenditure Application
  • X5
• Graphic design service
• Group computing resources
• Group web pages; see also Content management systems
• Guidelines and policies (General, plus ISC)

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H

• Headers - how to view full headers in email
• Health and safety
• Help Desks - see Service Desks
• High Performance Computing
  • High Performance Computing Service
  • Wilkes2 - a world-leading energy efficient GPU compute cluster
• Hosting services
• House style for web pages
• Human Tissue Tracker

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I

• Illustrator® courses - see Adobe
• Illustration service
• InDesign® courses - see Adobe
• Information Asset Register
  • IAR login page
• Information compliance
• Information Services Committee (ISC)
• Institution Strategy - advice on IT for Faculties, Departments and Colleges
• Institution Support Service - a paid-for service for institutions
• Intrusion Prevention System (IPS)
• IP addresses
• IP address management for COs
• IP subnets
• ISC (see above)
• IT career development support
• IT Portfolios
  • How to request work
  • Portfolio register
• IT Purchasing Group
• IT Satisfaction Survey
• ITSS - IT service status
• IT training courses

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J

• Jackdaw (service) - the UIS user account management database [Raven protected]
• JANET - network for research and education in the UK, of which the UDN is part
  • acceptable use policy
  • access for outside organisations
• Job vacancies in Information Services
• Joint Network Management Committee (JNMC)
• Journals - electronic resources
• Junk email

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K

• Kiosk mode - fast access from the MCS to UL catalogue
• KMS activation service - for system managers activating any volume license product from Microsoft that can be activated by KMS

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L

• LaTeX courses - available from UIS
• LDAP and the University Lookup Directory
• Lecture capture - video recording and hosting using Panopto
• Library - database of UIS staff library [UIS staff only, Raven protected]
• Licence purchasing for computing software
• LinkedIn Learning at Cambridge - online learning courses for University staff and students
• Linux
  • On MCS (including Remote access)
• Literary and language support
• Local support in Colleges and Departments
• Lookup directory (service) [Raven protected]: Lookup directory - how to use the directory

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M

• Mac Support - advice and assistance for people running Macintosh systems
• Mail - see Email
• Mailman - mailing list system
• Malware information
• Managed Cluster Service (MCS) – managed shared workstations for institutions
• Managed Desktop services – UIS-provisioned desktop workspaces
  • Administrative ACN/UAS Desktop – the centrally-managed desktop environment for ACN and UAS staff
  • AppsAnywhere – remote access to a managed UMD Windows virtual desktop environment
  • University Managed Desktop (UMD) Service – centrally-managed desktop environments
• Managed Endpoint Protection Service - for Institutions, Departments and Colleges
• Managed Firewall Service
• Managed Mail Domains - available to Institutions and Research Groups
• Managed Router Service (MRS)
• Managed Print Service - see DS-Print
• Managed VPN Service - available to Institutions
• Managed Web Service - now closed
• Managed Wiki Service - available to Institutions and Research Groups
• Managed Zone Service - available to Institutions and Research Groups
• Maps of Information Services locations
• Map of the University - locally managed online map featuring all University buildings
  • Map support wiki [Raven protected]
  • University Map for webmasters
• Matlab courses - available from UIS
• Mendeley course - available from UIS
• Book a meeting room
• Microsoft Enrollment for Education Solutions (ESS) Agreement
  • Microsoft 365 for Education
  • OneDrive
• Microsoft Product courses
  • Microsoft Access^® courses - available from UIS
  • Microsoft Certified Solutions Associate (MCSA) courses (charged for) - available from UIS
  • Microsoft Excel^® courses - available from UIS
  • Microsoft IT Academy courses - self-service, available from UIS
  • Microsoft Office^® Specialist courses - available from UIS
  • Microsoft Outlook^® courses - available from UIS
  • Microsoft PowerPoint^® courses - available from UIS
  • Microsoft Project^® courses - available from UIS
  • Microsoft Publisher^® courses - available from UIS
  • Microsoft Visio^® courses - available from UIS
  • Microsoft Word^® courses - available from UIS
• Microsoft Teams
  • How to get Teams
  • Microsoft Teams at Cambridge Hub
  • Microsoft Teams login
• Misuse of computer facilities (ISC Rules and Guidelines)
• Mobile devices
  • configuring email and wireless access on mobile devices
  • mobile phone services on University telephone system [Raven protected]
• Moodle - see Teaching and Learning systems
• MPLS VPN
• Multi-factor authentication (MFA)
• MySQL course - available from UIS

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N

• NAT (Network Address Translation service on UDN)
• Network services
  • Advice and consultancy
  • BGP black hole
  • Connecting partner organisations
  • DNS and IP addressing
  • Fibre network (GBN) services
  • Managed network service
  • Network Address Translation Service (NAT)
  • Network authentication tokens
  • Network charges
  • Network installation service
  • Network security
  • Network Time Protocol (NTP)
  • Remote access
  • University Data Network (UDN) services
  • Wireless services – see Wireless services
• News
  • UIS news
  • ITSS – IT Service Status
• NVivo course – available from UIS

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O

• Offensive materials policy
• OneDrive for Business
• Online journals
• Office 365 Apps (Microsoft 365 for Education)
• Operating systems and hardware on the MCS
• Oracle site licence
• Oracle courses - available from UIS
• Outlook courses - see Microsoft Outlook^® courses

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P

• Panopto - see Lecture capture
• PaperCut - makes it possible to print to a DS-Print printer from individual Windows or Mac devices
• Passwords
  • for Raven (web authentication)
  • on ACN/UAS: Changing your password; Password Policy and Expiry
  • on UIS accounts
• Paying for printing on MCS
• PC Support - see Windows Support (for UAS and non-UAS users)
• Perma.cc
• Phishing - email scams and what to do
• Phone directory [Raven protected]
• Phones - Telecommunications
• Photoshop® - see Adobe courses
• Physical access to UIS facilities
• Policies and Guidelines (UIS)
• Pornography, Obscene and Offensive Materials Policy (Service Desk)
• Portfolios – see IT Portfolios
• Powerpoint® courses - see Microsoft Powerpoint® courses
• Pre-arrival registration - for UIS computing accounts for staff and academic visitors
• Printing
  • DS-Print (MCS printing and scanning)
  • Managed Print Service - DS-Print for Institutions
  • Printroom services and prices
• Privacy policies
  • For Information Services systems
  • For the Service Desk
• Problem reporting
• Programme and Project Management
• Programming courses - available from UIS
• Project dashboard
• Public Workstation Facility (PWF) - now Managed Cluster Service (MCS)
• Python courses - available from UIS

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Q

• Quality Assurance - for software delivery
• Qualtrics - survey tool
• Quota increases on DS-Filestore - application form

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R

• Radius infrastructure
• Raven - central authentication service
  • Raven information
  • Raven - direct access
  • Raven support wiki [Raven protected]
  • Two-step verification [Alpha test]
• Reception
• Recruitment systems
  • Recruitment Administration System (RAS) and Web Recruitment System
• Reference management
• Registering for a UIS account
• Relational Database Design courses - available from UIS
• Relationship Managers - your contact with the UIS
• Remote access to CUDN (Cambridge University Data Network) using UIS VPN Service
• Remote access for UAS users
• Research administration
  • Budget Calculator
  • Claims Management System
  • Equipment Database
  • Research Dashboard
  • Research Grant Expenditure Application (RGEA)
  • Research Operations Office portal
  • Symplectic Elements
  • X5
• Room booking
• Rules, Guidelines and Procedures (ISC)

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S

• Sales - see Software Distribution
• Scanning documents (self-service)
• Scientific computing
  • High performance computing service
  • Scientific computing - information and resources
  • Scientific Computing Courses - available from UIS
• Search - local search engine
  • Search service - notes for webmasters about how to use it
  • Search website
• Security and malware information
• Self-service gateway - for provisioning Dropbox
• Self-taught courses - available from UIS Reception
• Service and operating schedule for UIS
• Service Desks
• Service Status Notifications
• SFIA-based professional skills profiling for IT staff
• Shared (group) filespace on MCS
• Shared mailboxes and email lists
• SharePoint online
• Shibboleth - an access control system for web-based resources
• Site-licensed software
• SMS - see Streaming Media Service
• Social Media
  • Our Facebook page
  • Twitter: ‎@UniCamIT
• Societies - how to register, apply for web space and administer society's web pages
• Software Distribution - licence and software purchasing
• Software policy for the University
• Spam filtering (dealing with junk email)
• Speech-assisted computing
• Stata courses - available from UIS
• Storage
  • Dropbox for Business
  • DS-Filestore
  • Google Drive
  • Institutional File Storage
  • OneDrive for Business 
  • RCS - Research Computing Services storage

  • Research Data Repository

• Streaming Media Service (SMS) - for publishing audio and video
  • Publishing and managing audio and video on the SMS
  • Streaming Media Service website - the University's online media collection
  • Streaming Media Service upload site - for registered users
• Symplectic Elements

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T

• Teach-yourself training - self-taught courses
• Teaching and Learning systems
  • Moodle information: Log-in to Moodle [Raven protected]
• Teaching and training facility bookings
• TechLink scheme
  • TechLink Talks - available from UIS
• Telecommunications
  • Access and short codes [Raven protected]
  • Auto attendants
  • Automatic call distribution
  • BT exchange lines and OneBill
  • Call logger (service) [Raven protected]
  • Changing directory page [Raven protected]
  • Extension mobility
  • Non-geographic numbers
  • O2 Mobiles on the University system
  • Single number reach
  • User Forum [Raven protected]
• Telephone Network directory (Lookup) - how to amend entries and order copies of the paper directory
• Templates for departmental web pages
• Timetables - student individualised timetables; support information for timetable application
• Tissue tracker - see Research administration
• TLS server certificates
• Training courses - schedules and booking system for IT courses run by UIS
• Transferring files
• Twitter - @UniCamIT Twitter feed
• Two-step verification for Raven – see Raven

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U

• UAS facilities, for Administrative users on the Administrative Computing Network (ACN)
  • UAS desktop
  • UAS user registration
• UIS Passwords - see Passwords
• UniOfCam/UniOfCam-IoT/eduroam - see Wireless service
• University Card
• UDN - University Data Network
• University Map - see Map
• University Managed Desktop (UMD)
• University Payment System (UPS)
• University Telephone System (UTS)
• User Administration - enquiries via the UIS Service Desk
• UTBS (University Training Booking System)
  • API for developer access
  • UTBS site - booking for courses throughout the University

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V

• Vacancies in UIS
• Video - see audio and video and the Streaming Media Service
  • Video Production courses - available from UI
• Virus information - dealing with Malware and virus infection
  • MacAfee - anti-virus software provided free-of-charge for University members running PC and Macintosh systems
• Visitor services - email, eduroam and WI-Fi for academic visitors and Visiting Scholars
• Voice Input Training and FAQ (Assistive Technology Support)
• Voicemail (your account)[Raven protected]; Voicemail (help and reference guide)
• VLAN services
• VoIP - Voice over IP: the technology for making voice phone calls over an IP network
• VPN
  • for UAS staff
  • for other users
  • Managed VPN Service for Institutions

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W

• Web accessibility
• Web cache - see NAT (Network Address Translation)
• Web conferencing
• Web publishing courses - available from UIS
• Web information providers - guidelines from ISC
• Webmail – Exchange Online
• Web templates (for Departments and other Institutions)
• Wiki for UCS staff [Raven protected, UIS staff only]
• Wiki for UIS staff [Raven protected, UIS staff only]
• West Cambridge Data Centre
• Wilkes – see High Performance Computing
• Wireless services - eduroam and UniOfCam
  • Issuing temporary tickets for visitors
  • Wireless access points (support and rental charges)
  • Wireless site surveys

• Word courses - see Microsoft Word^® courses
• WSUS (Windows Software Update Server) [decommissioned]

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X

• X5 – the University's grant costing tool

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Z

• Zone - Managed Zone Service
• Zotero course - available from UIS
• How to use Zoom securely

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