This is an A-Z for University Information Services. The University A-Z is elsewhere. If you can't find what you want here, please tell us about it.
You can also find your way around the site by searching UIS sites (see top right) for a keyword or phrase.
A
- @cam address
- About University Information Services - location, contact, staff, services
- A Cambridge Alumni Database (ACAD)
- Acceptable Use Policy (AUP) - ISC policy
- Access course - see Microsoft Access® course
- Accessibility information
- Accounts
- Administrative Computing Network (ACN)
- ACN desktop
- ACN email, webmail and email app settings
- ACN remote access
- ACN user accounts
- See also: AppsAnywhere (remote desktop access – replaces ACN remote access)
- Adobe product courses
- Adobe Connect® courses - available from UIS
- Adobe Illustrator® courses - available from UIS
- Adobe InDesign® courses - available from UIS
- Adobe Photoshop® courses - available from UIS
- Advice and support
- Alumni email addresses
- Analysing Business Processes courses - available from UIS
- Antivirus information (for Mac & PC, including downloads)
- Apollo - University of Cambridge Repository
- Applying for UIS computing accounts
- AppsAnywhere (remote virtual desktop access)
- Archiving and backups
- Assistive technology
- Atlas.ti - UIS course
B
- Backups and archiving
- BGP black hole - see Network services
- Binding and finishing (Printroom services)
- Blue AD
- Booker
- Booking
-
- UIS training courses - see Training courses
- UIS teaching and training facilities
- Budget Calculator - see Research administration
- Bulk email - guidelines for use
C
- Cache - see NAT (Network Address Translation)
- Calendaring
- Google Calendar (access to the service) [Raven protected]; Google G Suite@Cambridge Calendar – about the service
- Exchange Online
- Call logger for the VoIP phone system
- Cambridge Digital Humanities (CDH)
- Cambridge University Data Network (CUDN) – renamed the UDN
- CamGrid - a distributed computing resource based on the HTCondor middleware
- CamCors - Cambridge Colleges' Online Reporting System for Supervisions
- CamSIS (Cambridge Student Information System) - system for handling student information, records and transactions [cam-only]
- CamTools - closed end September 2017
- Cancellation of student accounts
- Career development for IT staff
- CHRIS HR System
- CHRIS Log in for managers and administrators
- CHRIS Service Desk
- CHRIS training
- Changing/choosing passwords
- Cisco CCNA courses - available from UIS
- Citrix Workspace – see AppsAnywhere
- Claims Management System - see Research administration
- Collaboration tools
- College IT Management Group for IT staff (CITMG)
- Colour copying/printing
- Computer Security Incident Response Team (CSIRT) – formerly CERT – co-ordinates IT security matters in the University
- Computing accounts
- Computer Rooms
- Computer security
- Computing software
- Connecting to the network
- Connecting to the UDN
- UniOfCam/eduroam - University of Cambridge Wireless Network
- Visitor access
- Network authentication tokens [Raven protected]
- Consultancy rate fees
- Contacting UIS staff
- General
- (internal) [Raven protected]
- Content management systems
- Drupal - University templated Drupal package for self-hosting
- Copyright
- Courses
- Courses run by University Information Services
- Finance training
- HR systems training (CHRIS)
- Student systems training (CamSIS and Moodle)
- CRSid (Common Registration Service identifier) - a login name issued by UIS
- CSIRT – see Computer Security Incident Response Team
- CUDN - see the UDN (University Data Network)
- Cyber security
- Cyber security courses - from the UIS
D
- Darwin - see High Performance Computing service
- Data backups - see Storage
- Data Protection Act
- Departmental IT Group (DITG)
- Disability computing resources; see the Disability Resource Centre
- Disciplinary procedures (ISC)
- Disposal of redundant computers
- DNS - Domain Name Service
- Domain names
- guidelines for requests within cam.ac.uk
- for requests outside cam.ac.uk (managed zone service)
- setting up a web or mail server with a non-cam.ac.uk domain
- Dragon NaturallySpeaking course - available from UIS
- Dropbox Business - discount when you buy through the University
- Drupal - see Content management systems
- DS-Filestore - see Storage
- DS-Print
E
- eCommerce
- eCredit
- eduroam
- temporary tickets or visitors to Cambridge
- (was eduroam tokens) [Raven protected]
- EES agreement - see Microsoft EES Agreement
- Electronic document management
- Electronic journals - listing and access
- Electronic resources and databases
- Email directory and Lookup
- general information
- Lookup - about local-access directory of people; (service) [Raven protected]
- Employee Self Service (HR/Payroll system) [Raven protected]
- EndNote
- Equipment database - see Research administration
- Excel courses - see Microsoft Excel courses
F
- Fault reporting
- Feedback
- Filespace quota increase (application form)
- File storage - see Storage
- Firewall - See Managed Firewall Service
- FunnelBack - used as the University search engine from March 2014
G
- Gartner research database
- GBN (Granta Backbone Network) [see below]
- GitLab
- Google G Suite@Cambridge (access to the service) [Raven protected]; Google G Suite@Cambridge – about the service
- Graduate admissions portal
- Graduation photography archive
- Granta Backbone Network (GBN) - cable network providing communications infrastructure for the University and beyond
- Grant costing and maintenance
- Graphic design service
- Group computing resources
- Group web pages; see also Content management systems
- Guidelines and policies (General, plus ISC)
H
- Headers - how to view full headers in email
- Health and safety
- Help Desks - see Service Desks
- High Performance Computing
- High Performance Computing Service
- Wilkes2 - a world-leading energy efficient GPU compute cluster
- Hosting services
- House style for web pages
- Human Tissue Tracker
I
- Illustrator® courses - see Adobe
- Illustration service
- InDesign® courses - see Adobe
- Information Asset Register
- Information compliance
- Information Services Committee (ISC)
- Institution Strategy - advice on IT for Faculties, Departments and Colleges
- Institution Support Service - a paid-for service for institutions
- Intrusion Prevention System (IPS)
- IP addresses
- IP address management for COs
- IP subnets
- ISC (see above)
- IT career development support
- IT Portfolios
- IT Purchasing Group
- IT Satisfaction Survey
- ITSS - IT service status
- IT training courses
J
- (service) - the UIS user account management database [Raven protected]
- JANET - network for research and education in the UK, of which the UDN is part
- Job vacancies in Information Services
- Joint Network Management Committee (JNMC)
- Journals - electronic resources
- Junk email
K
- Kiosk mode - fast access from the MCS to UL catalogue
- KMS activation service - for system managers activating any volume license product from Microsoft that can be activated by KMS
L
- LaTeX courses - available from UIS
- LDAP and the University Lookup Directory
- Lecture capture - video recording and hosting using Panopto
- - database of UIS staff library [UIS staff only, Raven protected]
- Licence purchasing for computing software
- LinkedIn Learning at Cambridge - online learning courses for University staff and students
- Linux
- On MCS (including Remote access)
- Literary and language support
- Local support in Colleges and Departments
- Lookup directory - how to use the directory (service) [Raven protected]:
M
- Mac Support - advice and assistance for people running Macintosh systems
- Mail - see Email
- Mailman - mailing list system
- Malware information
- Managed Cluster Service (MCS) – managed shared workstations for institutions
- Managed Desktop services – UIS-provisioned desktop workspaces
- Administrative ACN/UAS Desktop – the centrally-managed desktop environment for ACN and UAS staff
- AppsAnywhere – remote access to a managed UMD Windows virtual desktop environment
- University Managed Desktop (UMD) Service – centrally-managed desktop environments
- Managed Endpoint Protection Service - for Institutions, Departments and Colleges
- Managed Firewall Service
- Managed Mail Domains - available to Institutions and Research Groups
- Managed Router Service (MRS)
- Managed Print Service - see DS-Print
- Managed VPN Service - available to Institutions
- Managed Web Service - now closed
- Managed Wiki Service - available to Institutions and Research Groups
- Managed Zone Service - available to Institutions and Research Groups
- Maps of Information Services locations
- Map of the University - locally managed online map featuring all University buildings
- [Raven protected]
- University Map for webmasters
- Matlab courses - available from UIS
- Mendeley course - available from UIS
- Book a meeting room
- Microsoft Enrollment for Education Solutions (ESS) Agreement
- Microsoft Product courses
- Microsoft Access® courses - available from UIS
- Microsoft Certified Solutions Associate (MCSA) courses (charged for) - available from UIS
- Microsoft Excel® courses - available from UIS
- Microsoft IT Academy courses - self-service, available from UIS
- Microsoft Office® Specialist courses - available from UIS
- Microsoft Outlook® courses - available from UIS
- Microsoft PowerPoint® courses - available from UIS
- Microsoft Project® courses - available from UIS
- Microsoft Publisher® courses - available from UIS
- Microsoft Visio® courses - available from UIS
- Microsoft Word® courses - available from UIS
- Microsoft Teams
- Misuse of computer facilities (ISC Rules and Guidelines)
- Mobile devices
- configuring email and wireless access on mobile devices
- [Raven protected]
- Moodle - see Teaching and Learning systems
- MPLS VPN
- Multi-factor authentication (MFA)
- MySQL course - available from UIS
N
- NAT (Network Address Translation service on UDN)
- Network services
- Advice and consultancy
- BGP black hole
- Connecting partner organisations
- DNS and IP addressing
- Fibre network (GBN) services
- Managed network service
- Network Address Translation Service (NAT)
- Network authentication tokens
- Network charges
- Network installation service
- Network security
- Network Time Protocol (NTP)
- Remote access
- University Data Network (UDN) services
- Wireless services – see Wireless services
- News
- NVivo course – available from UIS
O
- Offensive materials policy
- OneDrive for Business
- Online journals
- Office 365 Apps (Microsoft 365 for Education)
- Operating systems and hardware on the MCS
- Oracle site licence
- Oracle courses - available from UIS
- Outlook courses - see Microsoft Outlook® courses
P
- Panopto - see Lecture capture
- PaperCut - makes it possible to print to a DS-Print printer from individual Windows or Mac devices
- Passwords
- for Raven (web authentication)
- on ACN/UAS: Changing your password; Password Policy and Expiry
- on UIS accounts
- Paying for printing on MCS
- PC Support - see Windows Support (for UAS and non-UAS users)
- Perma.cc
- Phishing - email scams and what to do
- [Raven protected]
- Phones - Telecommunications
- Photoshop® - see Adobe courses
- Physical access to UIS facilities
- Policies and Guidelines (UIS)
- Pornography, Obscene and Offensive Materials Policy (Service Desk)
- Portfolios – see IT Portfolios
- Powerpoint® courses - see Microsoft Powerpoint® courses
- Pre-arrival registration - for UIS computing accounts for staff and academic visitors
- Printing
- DS-Print (MCS printing and scanning)
- Managed Print Service - DS-Print for Institutions
- Printroom services and prices
- Privacy policies
- Problem reporting
- Programme and Project Management
- Programming courses - available from UIS
- Project dashboard
- Public Workstation Facility (PWF) - now Managed Cluster Service (MCS)
- Python courses - available from UIS
Q
- Quality Assurance - for software delivery
- Qualtrics - survey tool
- Quota increases on DS-Filestore - application form
R
- Radius infrastructure
- Raven - central authentication service
- Raven information
- Raven - direct access
- [Raven protected]
- Two-step verification [Alpha test]
- Reception
- Recruitment systems
- Reference management
- Registering for a UIS account
- Relational Database Design courses - available from UIS
- Relationship Managers - your contact with the UIS
- Remote access to CUDN (Cambridge University Data Network) using UIS VPN Service
- Remote access for UAS users
- Research administration
- Room booking
- Rules, Guidelines and Procedures (ISC)
S
- Sales - see Software Distribution
- Scanning documents (self-service)
- Scientific computing
- High performance computing service
- Scientific computing - information and resources
- Scientific Computing Courses - available from UIS
- Search - local search engine
- Search service - notes for webmasters about how to use it
- Search website
- Security and malware information
- Self-service gateway - for provisioning Dropbox
- Self-taught courses - available from UIS Reception
- Service and operating schedule for UIS
- Service Desks
- Service Status Notifications
- SFIA-based professional skills profiling for IT staff
- Shared (group) filespace on MCS
- Shared mailboxes and email lists
- SharePoint online
- Shibboleth - an access control system for web-based resources
- Site-licensed software
- SMS - see Streaming Media Service
- Social Media
- Our Facebook page
- Twitter: @UniCamIT
- Societies - how to register, apply for web space and administer society's web pages
- Software Distribution - licence and software purchasing
- Software policy for the University
- Spam filtering (dealing with junk email)
- Speech-assisted computing
- Stata courses - available from UIS
- Storage
- Dropbox for Business
- DS-Filestore
- Google Drive
- Institutional File Storage
- OneDrive for Business
- RCS - Research Computing Services storage
- Streaming Media Service (SMS) - for publishing audio and video
- Publishing and managing audio and video on the SMS
- Streaming Media Service website - the University's online media collection
- Streaming Media Service upload site - for registered users
- Symplectic Elements
T
- Teach-yourself training - self-taught courses
- Teaching and Learning systems
- Moodle information: [Raven protected]
- Teaching and training facility bookings
- TechLink scheme
- TechLink Talks - available from UIS
- Telecommunications
- [Raven protected]
- Auto attendants
- Automatic call distribution
- BT exchange lines and OneBill
- (service) [Raven protected]
- [Raven protected]
- Extension mobility
- Non-geographic numbers
- O2 Mobiles on the University system
- Single number reach
- [Raven protected]
- Telephone Network directory (Lookup) - how to amend entries and order copies of the paper directory
- Templates for departmental web pages
- Timetables - student individualised timetables; support information for timetable application
- Tissue tracker - see Research administration
- TLS server certificates
- Training courses - schedules and booking system for IT courses run by UIS
- Transferring files
- Twitter - @UniCamIT Twitter feed
- Two-step verification for Raven – see Raven
U
- UAS facilities, for Administrative users on the Administrative Computing Network (ACN)
- UIS Passwords - see Passwords
- UniOfCam/UniOfCam-IoT/eduroam - see Wireless service
- University Card
- UDN - University Data Network
- University Map - see Map
- University Managed Desktop (UMD)
- University Managed Print (UMP)
- University Payment System (UPS)
- University Telephone System (UTS)
- User Administration - enquiries via the UIS Service Desk
- UTBS (University Training Booking System)
- API for developer access
- UTBS site - booking for courses throughout the University
V
- Vacancies in UIS
- Video - see audio and video and the Streaming Media Service
- Video Production courses - available from UI
- Video Production courses - available from UI
- Virus information - dealing with Malware and virus infection
- MacAfee - anti-virus software provided free-of-charge for University members running PC and Macintosh systems
- Visitor services - email, eduroam and WI-Fi for academic visitors and Visiting Scholars
- Voice Input Training and FAQ (Assistive Technology Support)
- Voicemail (help and reference guide) (your account)[Raven protected];
- VLAN services
- VoIP - Voice over IP: the technology for making voice phone calls over an IP network
- VPN
W
- Web accessibility
- Web cache - see NAT (Network Address Translation)
- Web conferencing
- Web publishing courses - available from UIS
- Web information providers - guidelines from ISC
- Webmail – Exchange Online
- Web templates (for Departments and other Institutions)
- [Raven protected, UIS staff only]
- [Raven protected, UIS staff only]
- West Cambridge Data Centre
- Wilkes – see High Performance Computing
- Wireless services - eduroam and UniOfCam
- Word courses - see Microsoft Word® courses
- WSUS (Windows Software Update Server) [decommissioned]
X
- X5 – the University's grant costing tool
Z
- Zone - Managed Zone Service
- Zotero course - available from UIS
- How to use Zoom securely