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IT Help and Support

University Information Services

Multi-factor authentication (MFA) adds an extra layer of security when you log in to your Microsoft account by asking you for a second form of identification (a second factor). For example, after you enter your password, you might enter a verification code generated by an authenticator app or sent to your phone.

How to set up your second factors


Step 1

Log in to Select 'Next' in the 'More information required' screen.

Set up screen

Step 2

Follow the instructions for your authentication method. You can use:

  1. an authenticator app to generate a code or notification - this is our recommended option
  2. your phone to receive a text message with a code - it doesn't have to be a smart phone
  3. your mobile or landline to receive a call
  4. a hardware token to generate a code

To ensure you don’t lose access to your Microsoft account, you should set up at least two authentication methods.

After you have set up your second factors, you'll see your authentication methods in My Sign-ins.

You can set up more than one, and you can always change or update your authentication methods

If you're unable to use any of the methods, please contact the UIS Service Desk.

Getting help

If you have any queries about MFA or encounter any difficulties, please contact the UIS Service Desk.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
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