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Multi-factor authentication (MFA) adds an extra layer of security when you log in to your Microsoft account by asking you for a second form of identification (a second factor). For example, after you enter your password, you might enter a verification code generated by an authenticator app or sent to your phone.
 

How to set up your second factor before we activate your MFA

Set up your second factor for authentication before we activate MFA on your University Microsoft account. 

If you do this, you’ll prevent a possible delay in being able to access your Microsoft account (and applications such as Outlook or Teams). If you wait until after we activate your MFA, you’ll need to set up your second factor before you can access your account. 

Make sure you have signed out of your Microsoft account on other desktop applications, such as Microsoft Teams, Office applications and other browser windows before you start.
 

Step 1

Go to My Sign-ins in your University Microsoft account.
 

Step 2

Select 'Add method'.


Step 3

Select a method from the dropdown menu.

 

Step 4

Follow the instructions for your authentication method. You can use:

  1. an authenticator app to generate a code or notification - this is our recommended option
  2. your phone to receive a text message with a code - it doesn't have to be a smart phone
  3. your mobile or landline to receive a call
  4. a hardware token to generate a code

After you have set up your second factor, you'll see your authentication methods in My Sign-ins.


You can set up more than one, and you can always change or update your authentication method

If you have any issues in setting up your authentication methods, contact the MFA support team.

To ensure you don’t lose access to your Microsoft account, you should set up at least two authentication methods.

 

How to set up your second factor after we activate your MFA

After we activate MFA on your University Microsoft account, you'll need to set up your second factor (if you haven't already done so) before you can access your account. You'll be asked to do this when you try to log in to an application such as Outlook or Teams. 

Make sure you have signed out of your Microsoft account on other desktop applications, such as Microsoft Teams, Office applications and other browser windows before you start.

 

Step 1

Select 'Next' in the 'More information required' screen.

Set up screen

Step 2

Follow the instructions for your authentication method. You can use:

  1. an authenticator app to generate a code or notification - this is our recommended option
  2. your phone to receive a text message with a code - it doesn't have to be a smart phone
  3. your mobile or landline to receive a call
  4. a hardware token to generate a code

After you have set up your second factor, you'll see your authentication methods in My Sign-ins.

You can set up more than one, and you can always change or update your authentication method

If you're unable to use any of the methods, please contact the MFA support team.
 

To ensure you don’t lose access to your Microsoft account, you should set up at least two authentication methods.

Getting help

If you have any queries about MFA or encounter any difficulties, please contact the MFA support team.

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