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IT Help and Support

University Information Services

Multi-factor authentication (MFA) adds an extra layer of security when you log in to your accounts by asking you for a second form of identification (a second factor). For example, after you enter your password, you might enter a verification code generated by an authenticator app or sent to your phone.

How to set up your second factors

Step 1: Sign out of Microsoft applications

Make sure you're signed out of your Microsoft account on other desktop applications, such as Microsoft Teams, Office applications and other browser windows before you proceed. You can also right-click any of the Microsoft app icons in the ribbon at the bottom of the screen and select 'Quit'.

Step 2: Log in to your Microsoft account

Log in to using your CRSid credentials. Select 'Next' in the 'More information required' screen.


Step 3: Set up your authentication method

Follow the instructions for your authentication method. You can use:

  1. an authenticator app to generate a code or notification – this is our recommended option and works over wifi as well as mobile connections. 
  2. your phone to receive a text message with a code – it does not have to be a smart phone
  3. your mobile or landline to receive a call  
  4. a hardware token to generate a code

To ensure you don’t lose access to your account, you should set up at least 2 authentication methods.

After you have set up your second factors, you'll see your authentication methods in My Sign-ins.

You can set up more than one, and you can always change or update your authentication methods

Get help

If you have any queries about MFA or encounter any difficulties, please contact the UIS Service Desk.