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IT Help and Support

University Information Services


After your MFA is enabled

At some point after multi-factor authentication is enabled on your University Microsoft account, you'll be prompted to provide further information when you next attempt to log in to an Office 365 app, such as Outlook. This is when you'll be able to set up your multi-factor authentication.

Log in as usual

First, you'll see the usual Microsoft login screen. Sign in with your email address and click 'Next':

Microsoft Login 1

Then you'll see the University's Microsoft account login screen. Sign in with your Raven password and click 'Sign in', as usual:

New sign in 1

After logging in, you'll be presented with a 'More information required' screen. Make sure you're signed out of your Microsoft account on any other desktop applications (such as Teams, Office applications or in other browser windows), and then click 'Next'.

Set up screen

Setting up your additional authentication method

Make sure you're signed out of your Microsoft account on other desktop applications, such as Microsoft Teams, Office applications and other browser windows before you proceed.

Now you can choose a second factor for authentication. Several options are available:

This is our recommended option, as we have found it to be the easiest and most reliable. However, there are two additional options that you can use if you're unable to use the app:

You can set up more than one, and you can always change or update your authentication method

UIS Service Desk

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