Note for UIS-managed laptop users
University Managed Desktop (UMD) users: resetting your University IT account password also resets your UMD password.
If you’ve forgotten your University account password (formerly Raven), you can reset it using Microsoft if you have set up 2 password recovery sign-in methods.
If you have decided not to set up self-service password recovery, you'll have to go through the manual reset process with your local Password Resetter or the UIS Service Desk. This could be a lengthy process because they will need to be certain you are the real account owner.
Reset your password if you have set up password recovery in Microsoft
1. Click "Forgot my password" on the Microsoft sign-in page. Alternatively, you can go to https://passwordreset.microsoftonline.com/.
2. Enter your University email address in the format CRSid@cam.ac.uk. Next, enter the letters that appear above the text box.
3. Follow the verification steps to reset your password. You will need to verify using 2 of the sign-in methods you previously set up on your account. This is most commonly a text message or call to your mobile device, along with a code or notification in an authenticator app.
4. Enter your new password when prompted. Read our suggestions for choosing a strong password.
5. Enter your new password again in the "Confirm new password" field.
6. When finished, you will receive an email notification that your password was reset.
Request a password reset
Most colleges and departments also have an authorised password resetter who can reset your password.
You can also request a manual password reset by contacting UIS. You will be asked to confirm your identity by sharing your:
- CRSid
- full email address
- date of birth
- current College or department
- the year you joined the University
We may then need to arrange a video call or WhatsApp chat. You'll need to show either your passport or photo driving licence as proof of identity.