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IT Help and Support

University Information Services
 

If you need to change your passwords for UIS systems – especially if you think that your account may have been compromised – then please follow the instructions and links below.

In all cases, please follow our guidelines on choosing a strong password and password security.
 

Raven password

Your Raven password protects your accounts as well as access to systems and data, and is used as part of the University's Single Sign-On service to grant you the appropriate access privileges to many University systems and storage.

Changing your Raven password

If you forget, or need to change, your Raven password, you can change it in two ways:

Self-service password recovery

If you've configured your self-service password recovery options, you can trigger the reset process by visiting the self-service password recovery page and clicking on the 'Reset your password' button. You'll be sent a code via your recovery email address or mobile phone number, according to your preferences.

When you enter your new password, the strength of your password will be shown as you type. We recommend using a 'Very strong' password.

Screenshot - strong password

Raven Password Management site >

 

Password reset token 

Password Reset TokenMost colleges and departments also have an authorised password resetter who can give you a code to reset your password. You can also get one by contacting UIS. We may need to arrange a video call or WhatsApp chat, and you'll need to show either your passport or photo driving licence as proof of identity.

When you have your token:

1 Visit the Raven Password Management site and click the 'Use password reset token' button.

2 Enter your CRSid and the 16-character code on your token.

3 Enter a new password. The strength of your password will be shown as you type. We recommend using a 'Very strong' password.

Screenshot - strong password

You may find our tips on choosing a strong password helpful.

4 Enter your new password again in the 'Confirm password' field.

5 Click the 'Set password' button. It may take up to 30 minutes for the change to take effect across all systems.

Raven Password Management site

 

Cambridge University Finance System (CUFS)

If you have access to the University's finance system, CUFS, you can change your passphrase by clicking on the 'Forgotten passphrase' link on the CUFS login screen. You'll need to enter your username, and then check your email for instructions.

CUFS login page

 

X5 costing tool

If you have an account on the X5 costing tool, you can change your password by clicking on the 'Forgotten your password' link on the X5 login page. You'll need to enter your username and email address, and then check your email for instructions.

X5 login page

UIS Service Desk

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