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Resetting your password

If you need to change your password(s) for UIS systems, you may need to visit a few different pages to do this. If you think at any time that someone else has got any of your passwords for University systems, you should reset your password(s) as a priority.
 

Raven password

UIS's Raven Password Management site is the place to change the password used for Raven-based websites including CamSISExchange Online and Hermes email, and Desktop Services including the Managed Cluster Service (MCS), the HR system CHRIS (for managers and administrators) and Employee Self-Service.

Raven Password Management site >

 

If you've forgotten your Raven password

If you forget your Raven password, you can reset it in two ways:

Self-service password recovery

If you've configured your self-service password recovery options, you can trigger the reset process by visiting the self-service password recovery page and clicking on the 'Reset your password' button. You'll be sent a code via your recovery email address or mobile phone number, according to your preferences.

Password reset token 

Password Reset TokenMost colleges and departments also have an authorised password resetter who can give you a code to reset your password. You can also get one by visiting UIS. You'll need to show either your University Card, passport or photo driving licence as proof of identity. Find out more.

When you have your token:

1 Visit the Raven Password Management site and click the 'Use password reset token' button.
2 Enter your CRSid and the 16-character code on your token.
3

 

Enter a new password. The strength of your password will be shown as you type. We recommend using a 'Very strong' password.

Screenshot - strong password

Feel free to use the 'Generate a random password' link to create a truly random suggestion.

4 Enter your new password again in the 'Confirm password' field.
5 Click the 'Set password' button. It may take up to 30 minutes for the change to take effect across all systems.

 

Cambridge University Finance System (CUFS)

If you have access to the University's finance system, CUFS, you can change your passphrase by clicking on the 'Forgotten passphrase' link on the CUFS login screen. You'll need to enter your username, and then check your email for instructions.

CUFS login page >

 

X5 costing tool

If you have an account on the X5 costing tool, you can change your password by clicking on the 'Forgotten your password' link on the X5 login page. You'll need to enter your username and email address, and then check your email for instructions.

X5 login page >

 

 

 

 

UIS Service Desk


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