Set up password recovery in Microsoft so that you can reset your password if you need to. Your future self will thank you for making this easier for yourself!
University Managed Desktop (UMD) users: resetting your University IT account password also resets your UMD password.
If you have not set up self-service password recovery, you'll have to go through an assisted password reset process with your local password resetter or the UIS Service Desk. This could be a lengthy process because they will need to be certain you are the real account owner.
Reset your password if you have set up password recovery in Microsoft
1. Click "Forgot my password" on the Microsoft sign-in page. Alternatively, you can go to https://passwordreset.microsoftonline.com/.
2. Enter your University email address in the format CRSid@cam.ac.uk. Next, enter the letters that appear above the text box.
3. Follow the verification steps to reset your password. You will need to verify using 2 of the sign-in methods you previously set up on your account. This is most commonly a text message or call to your mobile device, along with a code or notification in an authenticator app.
4. Enter your new password when prompted. Read our suggestions for choosing a strong password.
5. Enter your new password again in the "Confirm new password" field.
6. When finished, you will receive an email notification that your password was reset.
Request a password reset
If you can't reset your password yourself, you can ask an authorised password resetter to help you. Most colleges and departments also have an authorised password resetter who can reset your password. Contact your local IT team in person or by video call to make this request.
You can also request help by contacting the Live chat team. All cookies must be accepted on the "contact us" page for the Live chat widget and links to work. You will be asked to confirm your identity via our identity checking service.
We use an accredited identity checking service that has certification for information security. Automated checks are usually completed quickly but if further checks are needed there may be delays. For this reason we recommend you set up self-service password resetting as described at the top of this page