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These instructions are only valid for University ACN computers that have been borrowed and are being used at home. If this doesn't apply to you, please disregard the instructions below and contact the UIS Service Desk for advice.

Before you begin

You may find it useful to have this page open on a device other than the one you are trying to connect – for example, a tablet or mobile phone – so that you can refer to them more easily. If you don't have a second device, you could also copy the instructions to a Word file or print them.
 

Set up your connection

  1. Open your Settings page – you can find this by typing settings in the Cortana search box and clicking on Settings, or by clicking on the cog icon in your start panel.
     
  2. Click on Network & Internet.
     
  3. Click VPN from the menu. Add a VPN connection will appear – click on it.
     
  4. Fill in or confirm the fields as follows:

    VPN provider: Windows (built-in) – click to confirm
    Connection name: ACN VPN
    Server name or address: vpn.admin.cam.ac.uk
    VPN type: Automatic
    Type of sign-in: Username and password
    Username: leave this field blank
    Password: leave this field blank
    Remember my sign-in info: make sure the box is ticked.
     

  5. Click Save (the settings screen will close).
     
  6. On the Network & Internet settings page, click on Change adapter settings in the Related settings menu.
     
  7. Right-click on the ACN VPN icon (showing as 'Disconnected'), and click Properties.
     
  8. Choose the Security tab, and under the heading Type of VPN, select IKEv2 from the drop down list.
     
  9. Under the heading Data encryption, select Require encryption (disconnect if server declines).
     
  10. Under the heading Authentication select the button next to Use Extensible Authentication Protocol (EAP).
     
  11. Click the OK button. The panel will close.

 

Connecting to the network

  1. Visit the UIS Network Access Tokens site. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to copy the username and password.
     
  2. Open Settings – you can find this by typing settings in the Start (or Cortana) search box and clicking on Settings or by clicking on the cog icon in your start panel.
     
  3. Click on Network & Internet.
     
  4. Click VPN from the list on the left. Click on ACN VPN.
     
  5. A button labelled Connect will appear – click on it.
     
  6. A Sign in box will appear. Fill in the fields as follows:

    Username: enter the username for the Network Access Token you created in step 1. It will usually be in the format CRSid+device@cam.ac.uk – for example, abc123+laptopvpn@cam.ac.uk.

    Password: paste in the password for the Network Access Token you created in step 1.
     

  7. Click the OK button.The Sign in box will close. Connected should appear below the ACN VPN icon.

 

Troubleshooting your connection

If you can't connect to the University network, you can try to restart the service.

  1. Go to your Settings page and type administrative tools in the search box. Click on Administrative Tools in the list.
     
  2. Click on Services in the list. Check that the status of IKE and AuthIP IPsec Keying Modules is Running. If it isn't, double-click to highlight the IKWEand AuthIP line, and change the Startup type to Automatic.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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