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IT Help and Support

University Information Services
 

Your Raven password provides access to University data, including confidential and valuable information. It is essential to keep it secret and keep it safe.

Your Raven password protects your accounts and is used to grant you the appropriate access privileges to many University systems and storage. It's therefore very powerful: if someone manages to get your password and compromises your Raven account, they'll have access to everything you have access to.

Here are some tips on how to keep your password safe: 

Tick Choose a strong password.
Cross Don't share it with anyone else.
Cross Don't use it on any other website or system – for example, to password-protect office documents and spreadsheets at work, or on external sites such as your bank, Amazon or Netflix.
Tick Be discreet when typing in your password.
Cross

Don't write your password – for example, on a Post-it note.

Tick Consider using a password manager.
Tick Secure your home devices with a password, PIN or biometric identifier (for example, thumbprint) if you use them for work.
Cross Don't give out your password over the phone or in an email (no University IT service desk or Computer Officer will ever ask you for your Raven password).
Tick Check if your password is on this list of Top 100k pwned passwords and if it is, change it and don't use it again. The National Cyber Security Centre (NCSC) recommend using password blacklists to help make good password choices and recommend this one in particular.
Tick Change your Raven password immediately if you think it's been cracked or your account compromised in some way and update any mobile devices that use your account details at the same time. It's best to stop your mobile device from using the old password while you change it on the Raven Password Management site because you might get locked out of your account if the device causes lots of invalid login attempts.
Tick Set up self-service password recovery, if you haven't already done so.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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