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IT Help and Support

University Information Services
 
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Cyber security awareness and training

We provide several ways for to increase your awareness and understanding of the risks of working and studying online, including handy guides, training videos and an e-learning resource.

 Online cyber security training (you'll need to log in to Moodle)

 MyCompliance e-learning platform

 Information security best practice for working from home

 Storing and sharing personal data

 Choosing a strong password

 Scams aimed at students 

 Read more guides
 

Antivirus software

All students and staff of the University and Colleges are entitled to a free copy of the McAfee antivirus software. This licence can also be freely used on staff home computers.

 Find out more
 

Data Security classifications

The University defines 4 levels for classifying data based on the impact the data compromise would have. This page gives explanations in response to queries based on personal data. 

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Incident reporting

Everyone can contribute towards improving cyber security by reporting IT incidents. These can take many forms, such as accidentally disclosing your password to a fake website, a personal data breach, suspected malware on your device or receiving a phishing email.

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Computer Security Incident Response Team

The Computer Security Incident Response Team (CSIRT) is a team of IT security staff that co-ordinates the response to IT security incidents. It works directly with IT staff around the University..

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University Card

The University Card is used to identify students and staff, as a 'key card' to gain access to most University buildings and for Library services. Find out more about how to apply for a card, card replacements and contacting your local card representative.

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Information for institutions and IT staff

Find out more about UIS's cyber security services, initiatives and pilot schemes, including the Intrusion Prevention System, the Managed Firewall Service and the GDPR Systems Checklist.

 Find out more

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

1 December 2021

Moodle, the University’s virtual learning environment, will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. The upgrade will introduce several improvements and new features, including: improved forum interface with in-page replies and private reply option CRSids will be visible...

Delays in issuing University Cards and responding to queries

30 November 2021

There are likely to be severe delays in issuing University Cards and responding to queries for the next few weeks due to unexpected staff absences. We apologise for any inconvenience caused.

Update: University Wireless Service maintenance on 7 and 20 December

26 November 2021

The University Wireless Service will be undergoing maintenance between 07:30 and 08.00 on Tuesday 7 December and between 07:00 and 09:00 on Monday 20 December. These replace our previously announced times and dates, which we’ve amended to accommodate College work schedules. During these periods, users will experience...