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IT Help and Support

University Information Services
 
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Cyber security awareness and training

We provide several ways for to increase your awareness and understanding of the risks of working and studying online, including handy guides, training videos and an e-learning resource.

 Online cyber security training (you'll need to log in to Moodle)

 MyCompliance e-learning platform

 Information security best practice for working from home

 Storing and sharing personal data

 Choosing a strong password

 Scams aimed at students 

 Read more guides
 

Antivirus software

All students and staff of the University and Colleges are entitled to a free copy of the McAfee antivirus software. This licence can also be freely used on staff home computers.

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Data Security Classifications

The University defines four levels for classifying data based on the impact that compromise of this data would have. This page gives explanations in response to queries based on personal data.

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Incident reporting

Everyone can contribute towards improving cyber security by reporting IT incidents. These can take many forms, such as accidentally disclosing your password to a fake website, a personal data breach, suspected malware on your device or receiving a phishing email.

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Computer Security Incident Response Team

The Computer Security Incident Response Team (CSIRT) is a team of IT security staff that co-ordinates the response to IT security incidents. It works directly with IT staff around the University..

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University Card

The University Card is used to identify students and staff, as a 'key card' to gain access to most University buildings and for Library services. Find out more about how to apply for a card, card replacements and contacting your local card representative.

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Information for institutions and IT staff

Find out more about UIS's cyber security services, initiatives and pilot schemes, including the Intrusion Prevention System, the Managed Firewall Service and the GDPR Systems Checklist.

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UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...