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IT Help and Support

University Information Services
 
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Cyber security awareness and training

Understand the risks of working and studying online and how to mitigate these risks.
 

Incident reporting

Report IT security incidents quickly so that damage to the University is minimised.
 

Antivirus software

Keep your devices protected with free antivirus software for students and staff.
 

Data security classifications

We have four levels to classify data based on the impact the data compromise will have.
 

    Information asset tools

    Select from the tools we offer to help you apply appropriate security for your information assets, including the IAR, ISRA, classification, NFRs, GDPR checklist and more.
     

    Information security policies

    Find policies related to information security.
     

    Information for IT staff and institutions

    Find out more about UIS' cyber security services, initiatives and resources.

    UIS Service Desk

    Phone padded  Service status line: (01223 7)67999
    Website  Sign up for SMS/email status alerts
    Website  Read major IT incident reports

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    A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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    Latest news

    University Wireless Service maintenance on Tuesday 13 December

    8 December 2022

    The University Wireless Service will be undergoing maintenance between 07:30 and 09:00 on Tuesday 13 December, while we apply an urgent security software patch. We’re not anticipating any disruption to the service during this maintenance period, but it should be considered to be at risk. If you have any queries, please...

    Free AWS and RONIN cloud learning/support for researchers

    7 December 2022

    Following the launch of the UIS-managed AWS and AWS with RONIN services for researchers, we’re now able to provide more user support: AWS ‘Office Hours’ free AWS consultancy In collaboration with Amazon, UIS has started an "Office Hours" program. An AWS Solutions Architect will be available for an hour a week to answer...

    University Wireless Service maintenance 7am to 8am on Saturday 3 December

    2 December 2022

    The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...