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Anybody who supports other users and solves their IT problems for at least part of their normal work may apply to become a member of the scheme. If the request is approved a formal invitation will be issued.

Some new members of staff will find that an invitation is emailed to them shortly after appointment. However, this is only likely to happen if UIS has been informed about them.

Others should contact the IT Community Development Managers at  for more information, and give reasons for wishing to apply (it may save time to mention whether there is someone, such as a line manager or administrative officer, who can provide confirmation of status). It is also much appreciated if notification of changes or termination of appointment is sent to the same address.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...