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IT Help and Support

University Information Services
 

The University Hostmaster provides the following services:

  • the IP Register database, which manages the contents of the DNS for most of cam.ac.uk and the University's IP address space

  • the Managed Zone Service, which is our DNS domain registration and hosting service for non-cam.ac.uk domains

  • DNS servers, including resolvers for use by devices on the University Data Network (UDN), and authoritative servers on site and off site that host University domain names

  • DHCP servers that are integrated with the IP Register database.

Our DNS website also provides news about DNS in Cambridge, information about how we block malicious domain names, configuration advice for stealth secondary servers on the UDN and links to some of our open source software.
 

Domain names

UIS provides advice and technical support for registering DNS domain names.
The process for registering a domain name depends on the name.
 

IP address ranges

This section includes a full list of the IPv4 and IPv6 address ranges used on the UDN for connecting the University, its constituent Colleges and other affiliated organisations.
 

IPv6 at Cambridge

UIS is gradually enabling its services with support for Internet Protocol version (IPv6) – the next generation of TCP/IP, the network communications protocol that is used to route traffic across the global internet. The version used predominantly on the internet, which most people are familiar with, is version 4.

This section includes an explanation of some of the key differences between the two protocols and details on how IPv6 will be implemented on the UDN.

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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...