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IT Help and Support

University Information Services
 

Friendly Probing Suite

 

As part of its cyber security operations, UIS runs a friendly probing suite that routinely scans systems connected to the CUDN that are registered with the DNS, and reports any vulnerabilities found. The results of these scans are available to the University's IT support staff.

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Intrusion Prevention System

 

The Intrusion Prevention System (IPS) inspects all data that crosses the network boundary between the Cambridge University Data Network (CUDN) and Janet, detecting and blocking malicious network traffic.

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Managed Firewall Service

 

UIS's Managed Firewall Service gives you control over who accesses your institution's resources via the internet, so you can protect your private network while meeting your users' needs. It can be tailored to your institution's specific requirements, and it is delivered as a fully managed service.

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GDPR Checklist

 

The GDPR Checklist aims to help institutions measure how well their systems comply with the European Union's General Data Protection Regulation (GDPR).

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Service Security Model

 

The Service Security Model is a set of standards that every new and established technology service should meet, to ensure its security.

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Information Security Risk Assessment

 

The Information Security Risk Assessment (ISRA) will help PIs, DAs, heads of offices and directors of institutions assess the risks to their information assets and datasets.

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UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...