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IT Help and Support

University Information Services

Checklist of IT set up tasks when you join the University:

You can also find out about further IT services that are available.


1. Get your IT accounts

Someone in your institution will give you your Cambridge user ID (CRSid ) and a registration code (this is usually printed in a letter). You’ll need these to get access to your University IT accounts. You can connect to the UniofCam-Guest wifi or your local College wifi to complete this set up: 

  1. Go to the new user sign-up website.  If you're at the University on your first day, you can do this on your colleague’s computer.  If you're starting remotely, you can do this on a personal computer.
  2.  Log in with your CRSid and registration code  
  3. Follow the on-screen instructions. 
  4. You will be given a temporary password. Write it down as you cannot come back to it later. 


2. Set up your University account password (formerly called Raven) and self-service password recovery

Create a new University account password that you can use to access many University-wide systems. You will also be able to add additional contact details so you can reset your password if you forget it, or it gets compromised: 

  1. Go to the University account password management app.  If you're at the University on your first day, you can do this on your colleague’s computer.  If you're starting remotely, you can do this on a personal computer.
  2. Log in with your CRSid and temporary password. 
  3. Change your password. 
  4. Set up self-service password recovery. This allows you to reset your password if you forget it.


3. Set up multi-factor authentication

When you sign into your Microsoft Exchange Online email account for the first time, you will need to set up your multi-factor authentication. Make sure you set up more than one authentication method to ensure you never lose access to your account. For example, the Microsoft Authenticator app on mobile and the codes sent via text message. 

Set up multi-factor authentication 


4. Set up your email

Your Exchange Online email account is part of your University of Cambridge Microsoft account.  

Get your @cam email either by: 


5. Connect to wifi 

A few Colleges provide their own wifi. UIS provides access points in all University buildings and the rest of the Colleges for the ‘eduroam’ network.  

Set up devices to connect to eduroam and automatically stay connected to the network around Cambridge. You can also connect at other participating universities around the world, using your University account (formerly called Raven).     

Connect to eduroam 


6. Access Microsoft 365 software

You can use all the Microsoft 365 services and apps in a web browser. Access your free Microsoft 365 apps (Office 365, OneDrive for Business and Exchange Online email) services via the Microsoft portal. This gives you access to your OneDrive for Business personal filestore for documents.

Get Microsoft 365 


7. Set up the University Virtual Private Network (VPN) for remote access

You can access most of the University's systems and online resources using your University account (formerly Raven). You can also set up VPN access for resources that normally require you to be connected directly to the University Data Network. Most users can use the general UIS VPN service to access resources although some institutions have their own VPNs for their members. 

Set up remote access 


8. Install antivirus software

Keeping your devices up-to-date with the antivirus software is a requirement for use of the University's data network. 

Install antivirus software 


9. Change your name on Lookup, the University's directory

You can search for University members’ contact information in Lookup. You should check to ensure your name is displaying correctly and amend it if needed.

Go to Lookup 


10. Get your Google account

Google's suite includes Google Calendars, Google Meet and Google Drive which are part of the Google Workspace apps. 

Find out how to access Google Workspace apps  


11. Set up printing

You can use our DS-Print multi-function devices (MFDs) in many locations across the University to print, copy and scan to email. You can print from your own devices when connected to the University network. You'll need to install the DS-Print software first. 

Find out more about DS -Print 


12. Collect your University Card

Your University of Cambridge identity card is used to grant building access. If you lose it or have any problems with it, talk to your institutional Card Rep to get a replacement. 

Find your card rep 


13. Do your cyber security training

Increase your awareness and understanding of the risks of working online and find out what you can do to help mitigate them and protect the University. 

Complete our cyber security awareness training for staff