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IT Help and Support

University Information Services

Studying at Cambridge

 

Contact us

Opening times and contact information for the Roger Needham Building and service desks, as well as the finance, HR and communications teams.

Reception

University Information Services (UIS)
Roger Needham Building
7 JJ Thomson Avenue
Cambridge
CB3 0RB

Map location  University Map and directions

clock  Monday–Friday 08:30–17:00

PhoneIcon  01223 337733

  

fax machine  01223 334679

 

IT support Service Desks

Service desk

Opening times
Monday–Friday

Contact details

Main

clock  08:30–17:00

Website  Self-service portal

Our self-service portal is the best way to raise and track a support query, and search our Knowledge Base for answers to common queries.


PhoneIcon  01223 332999

  

User Admin

clock  08:30–17:00

PhoneIcon  01223 334680

  

CamSIS

clock  08:30–17:00

PhoneIcon  01223 764999

  

CHRIS

clock  09:00–17:00

PhoneIcon  01223 760999

  

HR Systems

clock  09:00–13:00
      14:00–17:00

PhoneIcon  01223 760999

  

Moodle

clock  09:00–17:00

  

Local support is also available at:

Research Administration Systems

clock  08:30–16:30

  

Local support for X5 is available from your Departmental Administrator or Research Support Advisor.

Research Computing Services

clock  09:00–17:00

PhoneIcon  01223 763517

  

Research Data Storage Services

clock  09:00–17:00

PhoneIcon  01223 763517

  

UFS

clock  Mon–Thu:
      08:30–17:15
      Fri:
      08:30–16:45

PhoneIcon  01223 765999

  

University
Card Office

clock  09:00–13:00 
      14:00–16:30

It is possible the Card Office won't re-open until 09:00 on Monday 06 January 2020 – please call before visiting in person on 02/03 January.

PhoneIcon  01223 766908

  

Alumni Email Helpdesk

 clock  08:00–17:00

PhoneIcon  01223 330098

 

 

Other contacts

Communications Office

Finance Manager

  01223 334646

Finance Office

PhoneIcon  01223 334612

  

Printroom Services

PhoneIcon  01223 334727

 

Software Distribution

  

Videoconferencing

  

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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RSS Feed Latest news

Urgent maintenance to increase VPN capacity 07:00-08:00 Thu 26 March

Mar 25, 2020

We are performing urgent maintenance to the remote access system between 07:00 and 08:00 tomorrow morning (Thursday 26 March) in order to increase its capacity.

Beware phishing scams: criminals are exploiting the COVID-19 crisis

Mar 23, 2020

The National Cyber Security Centre (NCSC) is urging people to stay vigilant and follow online safety advice as criminals are exploiting the COVID-19 crisis online.

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