Opening times and contact information for University Information Services (UIS) service desk teams.
Get help from the UIS Service Desk
You can contact us in a few different ways:
Live chat
Available 24 hours a day.
Contact our advisors via live text chat for any IT-related queries. The advisors on our live text chat can help you immediately with common queries, such as:
- password resets
- multi-factor authentication issues
- wifi setup and troubleshooting
- printing issues
If your issue cannot be resolved via live chat, the advisor will automatically raise a support ticket. This is the quickest way to get help.
Select the ‘Live chat’ button at the bottom of this page to start chatting with an advisor.
IT self-service portal
Use our IT self-service portal to:
- search the Knowledge Base for answers to common queries
- request software, equipment or services if you’re a member of staff
- raise a support ticket if you have a problem
Access the self-service portal at uis.cam.ac.uk/self-service
This link takes you to HEAT, our self-service portal, at https://uniofcam.saasiteu.com.
We monitor the inbox between 08:30 and 17:00.
Contact us by email to raise a support query if you're unable to access live chat or the self-service portal:
Phone
Available 24 hours a day.
If you’re unable to use any of the other contact methods above, you can phone us on:
01223 332999
Escalate your issue
If your issue is urgent or you have other concerns, please contact the Service Desk Manager, quoting your original ticket or 'incident' number:
servicedeskmanager@uis.cam.ac.uk
Share feedback or suggest improvements
To provide feedback on our Service Desk or UIS-provided services, or to suggest improvements or changes:
servicedeskfeedback@uis.cam.ac.uk
Visiting UIS
Visits need to be planned in advance to ensure staff availability.
Opening times: Monday to Friday, 08:30–17:00
01223 337733
University Information Services (UIS)
Roger Needham Building
7 JJ Thomson Avenue
Cambridge
CB3 0RB
See directions and travel information.
Other specific Service Desks
Accounts and University Cards
Alumni Email Helpdesk
Opening times: 08:00 to 17:00
Cambridge Student Information System (CamSIS)
Opening times: 08:00 to 17:00
01223 764999
University Card Office
Opening times : 09:00 to 13:00 and 14:00 to 16:30
01223 766908
universitycard@admin.cam.ac.uk
User Admin
08:30 to 17:00
Education systems
Moodle
Opening times: 09:00 to 17:00
Local support is also available at:
Faculty of Education:
moodle@educ.cam.ac.uk
Department of Engineering:
moodle-support@eng.cam.ac.uk
HR systems
Opening times: 09:00 to 13:00 and 14:00 to 17:00
01223 760999
CHRIS.Helpdesk@admin.cam.ac.uk
University Finance System (UFS)
Opening times: Monday to Thursday, 08:30 to 17:15 and Friday: 08:30 to 16:45
01223 765999
Research systems
Research Admin Systems
Opening times: 08:30 to 16:30
UISresearchsystemsteam@admin.cam.ac.uk
Local support for X5 is available from your Departmental Administrator or Research Support Advisor.
Research Computing Services
Opening times: 09:00 to 17:00
01223 763517
Research Data Storage Services
Opening times: 09:00 to 17:00
01223 763517
storage-services@uis.cam.ac.uk
Other UIS contacts
Communications Office
Finance Office
01223 334612
Printroom Services
01223 334727
General University queries
Visit the Contact the University web page to find other general contacts.