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University Information Services

What is Microsoft Teams Phone?

Traditional telephone handsets on a desk are no longer the best solution for a hybrid workplace. The University is enabling telephony in Microsoft Teams, its chosen and supported collaboration platform. 


How to switch to Teams Phone

If you have a Cisco CallManager phone from the University Telephone System (UTS), we encourage you to switch to using Teams Phone if it meets your needs:

  1. Contact your local Telephone Liaison Officer (TLO) (Who's my TLO?)
  2. Give them your CRSid and telephone extension number
  3. Your TLO will contact UIS and ask for your extension to be migrated.
    Once UIS has received the request, this usually takes around a day.
  4. Give your old Cisco desk phone to your TLO, who will return it to UIS for recycling.


About your Teams Phone

  • You'll enjoy several benefits compared to your old desk phone.
  • Your Teams Phone is not a physical device like your old desk phone or mobile – it is a 'soft client' (software) integrated into the Teams app. 
  • Calls to your Teams Phone can be answered within the Teams app on your desktop PC, laptop, tablet or mobile phone, as long as you are connected to the internet.
  • You can switch between your devices, even during a call.
  • It’s also a great way to keep your work and private life separate.

Things to be aware of

  • Your phone number can't have both a CallManager handset and be a Teams Phone.
  • Teams can't support multiple lines.
  • Pickup groups can't include a mix of users on both Cisco CallManager and Teams Phone systems. In either system, all members of a pickup group must be using the same system.
  • Call Groups on Teams only support a single level of agent (CallManager supports 3).
  • Don't use your Teams Phone (or any soft client phone) for 999/emergency calls.
    (Because it's internet-based, its geolocation is not as accurate as a mobile or desk phone, which could prevent emergency services getting to you. Always use a mobile or desk phone for emergencies.) 


Get started


Don't have Calls in your Teams app?

If you don't have Calls tile in the left menu in your Teams app: