skip to content

IT Help and Support

University Information Services
 

Configuring the UIS VPN for iOS

 

Important Information

There is currently a bug in iOS 14 and iPadOS 14 that prevents connections using the standard VPN profile. We've reported it to Apple and hope it will be fixed soon.

In the meantime, please follow our workaround instructions for setting up the VPN on iOS 14.

Before you start: create a Network Access Token

  1. Visit the UIS Network Access Tokens site.
     
  2. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to refer to the username and password.
     

1

Using your iPhone or iPad, collect your network access token from the UIS Tokens Service. Tap and hold the token, and then select 'Copy'.

 

2

Use Safari to download the VPN configuration file (other browsers won't work). Select 'Allow' to confirm the download, and tap 'Close' when it's done.

1a. Download Profile   1b. Download Complete

 

3 

Open 'Settings' on your device, then tap 'General', and scroll down to and tap 'Profile'. You'll find the downloaded 'Cambridge VPN' profile there.

2. Profile in Settings

 

4

Tap the profile and then tap 'Install'. You may need to enter your passcode for your device.

3a. Check and Install Profile   3b. Enter Passcode

 

5 

Read the warning and tap 'Install' and then 'Install' again to confirm.

4a. Profile Warning   4b. Install Profile

 

6 

You'll see confirmation that the profile has been installed. Click 'Done'.

5. Install Complete

 

6

Open 'Settings' on your device, then tap 'General' and 'VPN'. Tap on the 'i' next to 'Cambridge VPN'.

6. Settings General VPN Configure

 

7

Tap 'Edit' in the top right corner.

7. Edit VPN Settings

 

8

Enter the username for the Network Access Token you created for this device – for example, CRSid+device@cam.ac.uk – for the 'Account' username, and manually type in the password for this Network Access Token into the field for the 'Password'. Tip: Don't copy and paste the username and password because this can lead to extra spaces being added.

Then tap 'Done'.

 

9

To connect to the VPN, return to the main settings page and slide the VPN slider to the right.

The VPN will connect, and display a VPN icon in the status bar at the top of the screen.

9. Switching VPN on in Settings

To disconnect, return to 'Settings' and slide the VPN slider to the left.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...