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IT Help and Support

University Information Services
 

Lecture Capture, the centrally managed service to support teaching and learning activities at the University, provides a consistent, reliable, high-quality lecture recording service. The service encompasses software, equipment, infrastructure, support and training. 

If your department or institution wishes to have Lecture Capture installed or to add a space to an existing Lecture Capture provision, please complete the Lecture Capture Request Form, providing as much detail as possible.  

The Lecture Capture team will assess the request, taking into consideration how the space is used, the compatibility of the existing infrastructure and the availability of local support, if applicable. 

It can take up to 20 weeks to fully assess and decide on an application, depending upon the size and complexity of the request and the timing of the application, but it will usually be much quicker.

How are requests prioritised? 

The acceptance and prioritisation of requests will be made by the Lecture Capture Service Manager/owner on a case-by-case basis after discussions with the Lecture Capture Service team, The Blended Learning Service and endorsement by the Programme Board for Educational Spaces (PBES).

The approval and prioritisation of requests include, but are not limited to:  

  • the age of the request. We will try to prioritise requests in the order we receive them, subject to the other factors below 

  • the suitability of the space 

  • if the space is for use by multiple departments. Shared spaces will have a higher priority as they will benefit a wider group of people 

  • existing IT and AV infrastructure and how much additional work and equipment will be required to make the space compatible with the Lecture Capture specification

  • the size of the space. Generally larger spaces will be a higher priority 

  • access to the space to carry out the installation 

  • future plans for the space 

If a department or faculty wishes to appeal a decision, this will be directed to PBES. 

What happens when a request is approved? 

When approved, a request is added to the lecture capture deployment queue. We will complete an initial investigation before confirming an installation timeframe. 

The following staff will be involved in the installation process:

  • UIS staff
    AV Engineers, Functional and Support Analysts, Learning Technologist, Service Management, Network Engineers

  • Your Department staff
    Lecture Capture Lead, Teaching Office, Building/Estates Management, Local AV/IT Team, Scheduling/Lecture Capture admin staff

  • External contractors
    AV installation contractors, building and services contractors 

Project phases

The steps typically fall into 4 phases

1. Project startup (approximately 4 weeks). In the startup phase we will:

  • set up the communication channels 
    • Teams channel for informal technical discussions
    • email for formal decisions
    • document storage and sharing protocols
  • visit the site with the UIS Network Installation team
  • arrange a site visit with the external AV installation contractors
  • confirm requirements and costs for the installation

2. Design and planning (variable duration). During the design and planning phase we will:

  • design the installation
  • procure the equipment
  • schedule the installation
  • prepare the network

3. Installation (1 week). During the installation phase we will: 

  • install and commission the lecture capture equipment 
  • test the equipment and complete any remedial work

4. Onboarding and sign off (1 week). We will onboard your IT/AV Manager and Department scheduling staff before requesting sign-off.

This includes:

  • a Lecture Capture service orientation 
  • training on how to schedule and manage recordings
  • an equipment demonstration. We encourage you to invite your academic staff to attend this session.

If you have any queries, please email lecturecapturehelp@uis.cam.ac.uk .