skip to content

IT Help and Support

University Information Services

Alumni who had an Exchange Online (i.e. not Hermes) email account during their time at Cambridge should follow these instructions for transferring the contents of their mailbox into their new alumni mailbox if they want to keep their student emails.

      Note: These instructions assume you are using Outlook for Mac desktop email client. Other clients may offer a similar path to transfer objects between mailboxes.

What options do I have?

There are two methods you can use, but we advise deciding which is best depending on how big your mailbox is (or how much of it you want to keep):

  1. Export/import – this is recommended for moving large amounts of data, e.g. the entire contents of your mailbox
  2. Drag-and-drop/Move to folder – this is easier if you only want to keep a small amounts of data, e.g. just your most important emails.


Method 1: Export/import by creating an Outlook Data File (.olm)

  1. Set up the Outlook client to connect to both the source and target mailboxes.


  2. You will need enough space on your hard disk to export your mailbox file – this file will be a bit bigger than the size of your mailbox.

    Optional check:
    The easiest way to check the size of your mailbox is to log in to the Outlook web app ( and choose Settings (cog icon) > View all Outlook settings > General > Storage

    Storage 1

    Storage 2

  3. Select the source mailbox from which you want to export (e.g.


  4. Click File > Export and select the items you want to export:
  5. Choose a destination to save the Outlook for Mac Archive.olm export file to, e.g. the Desktop:
  6. Outlook will export your data into a file called Outlook for Mac Archive.olm. This may take a while depending on the size of your mailbox.
  7. Select the mailbox you want to import the data into (e.g.
  8. From the main menu, select File > Import:


  9. Choose Outlook for Mac archive file (.olm) and click Continue:
  10. Browse to the Outlook for Mac Archive.olm file you exported and click Import:


  11. Check that the data will be imported into your target mailbox. It may take a while for it to import if there is a lot of data.


Method 2: Drag-and-drop/Move to Folder

     Note: You must have both your email accounts set up in the Outlook client first.

If the above export/import process is unavailable or the source mailbox is not very large, it is always possible to connect to both mailboxes and manually copy items between them either by:

  • using drag-and-drop to move items between your two Exchange Online mailboxes in Outlook
  • using the Move option.

 Using the Move option in the Outlook for Mac desktop client

  1. Select the individual items you want to move from your source inbox (e.g. – use the Cmd+A keyboard shortcut to select everything in your mailbox, or hold Cmd and click to select individual items.
  2. From the main menu select Message and either choose the target mailbox (
    or use either Choose folder (to move items) or Copy to Folder (to make a copy of the items):

    M-move to folder

  3. Your messages will be moved to the target mailbox/folder.


Cleaning up afterwards

Removing your old Cambridge student mailbox

Once the export and import is completed, you may wish to remove your mailboxfrom Outlook as it will be decommissioned when you leave Cambridge.

Adding an auto-reply message for your old email account

We cannot forward email sent to your email account after you leave, but you can set up an auto-reply in which you can include your new email address. See: Leaving the University.


UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...