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IT Help and Support

University Information Services

Understand the risks of working and studying online and how to mitigate these risks.

Staff induction

Complete your cyber security induction training by logging into the MyCompliance e-learning platform using your University [CRSid] email address (not your local institution or College email address).

Start your staff induction training >

If you have issues logging in, please see advice on logging in to the platform and ensuring you are using your University Microsoft account.

Additional resources to supplement the training course

We'd recommend reading this additional University guidance and advice, which is organised under the course video titles below.

Everyday cyber security threats

CIA – what is an information asset?

Best practices of BYOD

Multi-factor authentication

Read more about cyber security and mitigating risks.


Logging in to MyCompliance 

If you log into your University Microsoft account using your [ CRSid] email address before following a link to a MyCompliance Cloud course (whether this link is in an email or on this site), you won't need to enter your Raven password again. 

If you prefer not to follow links in emails, you can also log in to MyCompliance Cloud independently and find the course on your home page or watch videos in the MyCompliance library. 



Make sure you use your University Microsoft account 

Note that it's important to log in using your email address and not your institution's email address (for example,  

You also need to ensure you're not already logged in to your institution's Microsoft account in another tab or window. If you are, you'll need to log out or create a new profile in your browser to log into your University Microsoft account separately, as shown below: 

For example, on your Chrome browser, click on your profile icon in the top-right corner: 


Click on Add and click Sign in: 


Then use your account email to log in to the new profile. 

You can follow similar steps for other browsers, such as Edge or Safari. 

If you don't, you may see an error message stating that the course doesn't exist, or you may not be able to access the platform. 


Cyber security training on MyCompliance

Log in to MyCompliance Cloud and find the course on your home page. The ‘Home’ page is the main page you will access when you log in to your account. 


Here you will be able to access your outstanding training, assessments and policies. You can also access your completed content from the home page by either selecting the 'Compliance Library' tile or via the 'MyCompliance Library' (found in the left column), or by selecting the 'Complete' section of the Training tile.

Your 'User Status Report' provides a high-level overview of all content you have completed and what is still pending. 

    UIS Service Desk

    Phone padded  Service status line: (01223 7)67999
    Website  Sign up for SMS/email status alerts
    Website  Read major IT incident reports

    UIS bITe-size bulletin

    A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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    Latest news

    University Wireless Service maintenance on Tuesday 13 December

    8 December 2022

    The University Wireless Service will be undergoing maintenance between 07:30 and 09:00 on Tuesday 13 December, while we apply an urgent security software patch. We’re not anticipating any disruption to the service during this maintenance period, but it should be considered to be at risk. If you have any queries, please...

    Free AWS and RONIN cloud learning/support for researchers

    7 December 2022

    Following the launch of the UIS-managed AWS and AWS with RONIN services for researchers, we’re now able to provide more user support: AWS ‘Office Hours’ free AWS consultancy In collaboration with Amazon, UIS has started an "Office Hours" program. An AWS Solutions Architect will be available for an hour a week to answer...

    University Wireless Service maintenance 7am to 8am on Saturday 3 December

    2 December 2022

    The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...