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IT Help and Support

University Information Services
 

The University of Cambridge is part of the National Higher Education Agreement, which offers pricing discounts and includes a 3-year warranty on the purchase of Apple computers and iOS devices (1-year standard Apple warranty then the reseller's own warranty for the remainder of the warranty term).

Purchases can be made under the National HE Agreement by current staff and students of the University as well by Institutions.
 

Staff/student and personal purchases

As a member of the University, you have 2 options for purchasing Apple products at a discount.

Buy through the Higher Education Contract

This will also give you a discounted price but includes a 3-year warranty by default (first year Apple warranty then 2 years reseller warranty).

The following companies were awarded the contract:

Buy through Apple's education store

You can also buy through Apple's education store. However, you will only get a one-year warranty by default. Alternatively, you can find the same offers in store at the Apple Store with proof of University membership.

 

Institutional purchases

Information for institutional purchasing and general info can be found on HE Contracts.

Purchasing through the Higher Education Contract will also give you a discounted price and includes a 3-year warranty by default. Academia have made available an extended warranty (to make it to 4/5 years warranty cover) for an additional cost. 

The following companies were awarded the contract:

Warranty repair contact details

In the first year you can contact either Apple or your reseller for warranty related repairs. In subsequent years please see below for contact details for extended-warranty related issues:

 

Get help

If you require any more information, please email .