A range of software services and general applications are federated to local IT support officers.
IT Help and Support
A range of software services and general applications are federated to local IT support officers.
Self-service portal
servicedesk@uis.cam.ac.uk
01223 332999
Service status line: (01223 7)67999 Sign up for SMS/email status alerts Read major IT incident reports
A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.
DS-Print: Resolved - difficulties purchasing Common Balance credit
22 November 2022
The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.
Exchange Online first contact safety tip enabled
18 November 2022
We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...
UIS support data networking and managed services for institute’s sustainable retrofit
16 November 2022
The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...
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