Windows
Compatible hardware
UIS recommend Dell desktop and laptop computers for use with the University Managed Desktop (UMD) service, but will support compatible devices from other manufacturers.
To be compatible for UMD, the device needs to have Trusted Platform Module (TPM) 2.0. You can check this in ‘Security processor details’ in the Control Panel.
Dell desktop and laptop computers purchased directly from Dell Premier will come with a 5-year on-site warranty. For the duration of this warranty, if you experience any issues with your computer, we'll help diagnose faults and contact the manufacturer on your behalf to arrange repairs.
Visit Dell's website to check the warranty of your Dell products. You will need to enter your Dell service tag, which can be found on your device.
Procuring hardware
You can:
- use your existing hardware if it is compatible (see above)
- order new hardware directly from Dell (please contact the Service Desk for further details)
- Please ensure any devices are compatible with Windows 11
Apple
All Apple devices must be assigned to the University of Cambridge and Related Institutions Automated Device Enrolment pool to be compatible with the UMD service. To confirm whether your devices are included, please contact Apple Support via the UIS Service Desk with the serial numbers of the devices.
Compatible hardware
macOS
- Any Apple macOS device compatible with the latest macOS version
- Apple peripherals such as Magic Keyboard and Magic Mouse
- Other peripherals and monitors are subject to evaluation
- Apple Silicon iMacs must be specified with Ethernet
iOS and iPadOS
- Any iOS or iPadOS device compatible with the latest iOS version
Procuring hardware
You can purchase Apple hardware from several companies that were awarded the Higher Educational Contract. Devices purchased through the Apple Framework Agreement will be added to the Automated Device Enrolment pool automatically.
Warranty
All devices purchased through the Apple Framework Agreement will have at least a 3-year warranty. In the first year, you should direct any warranty claims to Apple. Warranty repairs in subsequent years should be directed to the reseller you purchased the device from.
UIS will only support computers purchased directly by institutions for software-related faults. If a fault is deemed to be hardware-related, the institution will be responsible for liaising with the supplier to arrange repair or replacement.
Help and support
Contact the UIS Service Desk for help and support. Please quote the asset tag number on your device.