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IT Help and Support

University Information Services

Welcome to your University Managed Desktop (UMD). Here are some quick steps to help you get set up as quickly as possible. 

During the initial setup you will connect the device to a Wi-Fi network and proceed though Setup Assistant, configuring it your desired state. 

To setup up your Mac you will need your email address and University account password (formerly Raven)

Initial setup

Unpack your new device and power on. Configure the device as follows.


Select English (UK)


Select United Kingdom 


Choose any of the options that you require or select Not Now 


Choose and connect to your Wi-Fi network. Joining an 802.1X network such as eduroam is not supported during the initial configuration. Please use a simple Wi-Fi configuration e.g. home Wi-Fi network or UniofCam-IoT.

To use UniofCam-IoT follow these instructions:

  1. Find the AirPort ID (MAC address) for your device. It will be displayed on the back of the box. 
  2. Follow the guide at  
  3. Unbox the Mac and power on 
  4. When prompted join UniOfCam-IoT and use the password provided. 
  5. Continue though the config steps 


Remote management

Your device will be enrolled into device management during the initial configuration. This ensures that the hardware remains under UIS control should the device be lost, stolen etc. 

If you do not see this screen, please contact the Service Desk ( providing the following information:

  • Device Serial Number 
  • Asset tag number (if provided with device) 


Authenticate with your email address and University account password (formerly Raven).



The full name and account name fields will be pre-filled. Enter a password then click Continue. The account will have local administrator rights.



Select whether to enable Location Services or not. It is recommended to enable Location Services. 

Touch ID 

Follow the guide to enable Touch ID allowing you to authenticate and unlock the device using a fingerprint. It is recommended to enable Touch ID.  

Choose Your Look 

Allows you to select either Light, Dark or Auto mode. Choose the look you prefer.  

Post setup 

Disk encryption via FileVault 

Disk encryption via FileVault ensures that data always remains secure. The encryption key is encrypted and stored securely in an EU hosted datacentre.

The encryption prompt occurs at login and encryption is mandatory. It is strongly recommended to enable FileVault as soon as possible.

  1. Log out of your account and log in 
  2. When prompted to enable FileVault click Enable Now 
  3. Encryption will start and then you will be logged in to your account 


It’s recommended to set up eduroam for your device. Once setup you’ll have access to free and fast Wi-Fi across virtually all University buildings and some open spaces in Cambridge. 

Application installation through Self Service 

You can install applications through the Self Service app. Self Service allows the simple installation of different applications and can be found in the Applications folder. Software can be requested by using this form


To access some University resources when away from the University network you may need to use a VPN. There is a general purpose University VPN but some specific departmental resources may require use of a Managed VPN.   

Asset tag

Once you have completed the Setup process and are happy the device is functioning correctly place the asset sticker (if provided) on the bottom of the device. Please quote this asset number if requesting support.


If you have any problems or questions, please contact making sure to include the asset tag of the device.