Setting up your new University Managed Desktop (UMD) macOS device

This guide is for new users of University-managed macOS devices. These are known as University Managed Desktop (UMD) devices.  

There are some simple steps to help you get set up as quickly as possible. 

Before you start

If you're new to the University, you must collect your University IT account before setting up your new device.

Initial setup

1. Unpack your new device and switch it on. 

2. Select 'English (UK)' as your language.

3. Select 'United Kingdom' as your region. 

4. Choose any of the accessibility options that you require or select 'Not now'. 

5. Choose and connect to a University network such as UniofCam-Guest when prompted. You cannot connect to the eduroam wifi network for set up. If you are starting remotely, use your home wifi.  

6. Your device will be enrolled into remote management during the initial configuration. This ensures that your laptop remains under the control of University Information Services (UIS) if the device is lost or stolen.  

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If you do not see a screen confirming that your device has been enrolled in remote management, please contact the Service Desk providing the following information: 

• Device Serial Number  
• Asset tag number (if provided with device) 

7. Authenticate with your @cam.ac.uk email address and University account password (formerly Raven). 

8. The full name and account name fields will be pre-filled. Enter a password, we recommend at least 16 characters.  A phrase of unconnected words separated by another character, such as Tango-Teakettle-Barbecue is easy to remember but difficult to crack.

Select 'Continue'. The account will have local administrator rights. 

9. We recommend that you enable Location Services.  

10. We recommend that you enable Touch ID. This allows you to authenticate and unlock the device using a fingerprint. Follow the guide to enable it. 

11. Choose your preferred display. Allows you to select either Light, Dark or Auto mode. Choose the colour scheme that you prefer.  

After initial setup 

Encrypting your mac with FileVault 

Disk encryption via FileVault ensures that your data always remains secure. The encryption key is stored securely in an EU-hosted data centre.

You should see the encryption prompt when you log in. Encryption is mandatory so we strongly recommend that you enable FileVault as soon as possible. 

1. Sign out of your account then sign back in
2. When prompted to enable FileVault select 'Enable Now'
3. Encryption will start and then you will be signed in to your account 

Installing software 

You can install software through the Self Service app found in the Applications folder. The Self Service app allows you to install software to help you work effectively including Outlook, Teams and OneDrive. If you need software that is not listed in the app, you can request it using the software request form. 

Connecting to wifi

Set up your device to connect to eduroam wifi network. Automatically stay connected across most University buildings and some open spaces in Cambridge.  

Setting up Outlook 

1. Download the Outlook app from the Self Service app.  
2. Go to Finder then Applications on a Mac. You should see Outlook in the list of apps. 
3. On the ‘Welcome to Outlook’ screen, enter your [your crsid]@cam.ac.uk and select ‘Connect’.  
4. On the next screen your email address should be prefilled. Enter your University account password (formerly called Raven) password on the following screen.  
5. You’ll be asked to authenticate with the second-factor authentication method. 
6. Your email account should then load.    

You can add a shared mailbox if you need access to one.  

 You will also need to create a new email signature. You can use the University standard email signature template if needed. 

Setting up Teams 

1. Download the Outlook app from the Self Service app. 
2. Go to Finder then Applications on a Mac. You should see Outlook in the list of apps. 
3. On the sign in screen, enter your email address. Use your crsid@cam.ac.uk, not your @admin email address. Select ‘Next’.  
4. On the next screen, enter your University account password (formerly called Raven). 

Accessing your files and folders 

OneDrive 

1. Download the OneDrive app from the Self Service app. 
2. Go to Finder then Applications on a Mac. You should see OneDrive in the list of apps. 
3. On the sign in screen, enter your email address. Use your crsid@cam.ac.uk, not your @admin email address. Select ‘Next’.  
4. On the next screen, enter your University account password (formerly called Raven). 

Find out more about OneDrive 

Z drive 

The Z drive is your shared drive. You will find other shared drives such as the R and J within the Z drive. You will need to check with your new team or your local IT team if you should have access to this.   

Printing 

To print from a macOS device to a University-managed printer you will need to have Print Deploy installed, and be on the University network, or connected to the VPN.  

Set up Print Deploy 

Setting up your device for remote working 

Setting up the VPN  

You can access most of the University's systems and online resources using your University account (formerly Raven). You may need to use a VPN to access certain University resources when away from the University network. For example, the Cambridge Human Resources Information System (CHRIS) or the Drupal content management system (CMS).

There is a general purpose University VPN but some specific departmental resources may need you to use a Managed VPN. Check with your colleagues if you're unsure which VPN you should use. 

Keeping your operating system up to date 

You must install the latest versions of Apple software to keep your device secure. The University Managed Desktop (UMD) service will also work better on the latest software versions. 

Find out more about macOS updates 

Get help 

If you have any questions or feedback, please contact the UIS Service Desk. Make sure you include your device name. Find your device name.