skip to content

IT Help and Support

University Information Services
 


Accessing your Qualitrics account

Create your Qualtrics account

1. Go to https://cambridge.eu.qualtrics.com

2. Enter your CRSid@cam.ac.uk email and your Raven password. If you need to, enter your second-factor authentication method.

Access your Qualtrics account

After your account is created, you'll be automatically logged in on future visits without needing your username or password. 

If you can't log in, check you are going to https://cambridge.eu.qualtrics.com.

To log out, close either the current tab or web browser session. You can't use 'Logout’ in the top right corner of the screen.

Rename your account

If you want to change the name of your account, email the Qualtrics Helpdesk qualtrics@uis.cam.ac.uk.

 

Set up the Qualtrics Offline Survey app

To use the app, your Qualtrics account needs to be amended to enable both API and Offline Survey app features. Please email qualtrics@uis.cam.ac.uk to request this. 

When your account is ready:

  • Follow steps 1 and 2 in Getting Started with the Offline Survey App.
  • In step 3 ‘Entering Your Qualtrics Credentials’; select 'Sign in with SSO' (ignore the instructions for a standard login).
  • The organisation ID for the Cambridge brand of Qualtrics is: ‘Cambridge’
  • You will arrive at a Cambridge brand sign-in. Enter your Raven username (CRSid@cam.ac.uk) and password. You should now be able to access your surveys offline, and complete responses which can be uploaded later. 


Request access to a group

Several collaboration groups already pre-exist in the UoC tenancy of Qualtrics. To request access to a select group, please email qualtrics@uis.cam.ac.uk with the: 

  • Name of group
  • Reason for access

Alternatively, if you would like to request a new group be created, please tell us:  

  • Name of group
  • Reason for requesting
  • Group members (full names and CRSids)


Transfer surveys

Transfer surveys within the University

Please request a survey transfer by emailing qualtrics@uis.cam.ac.uk with the:

  • Name of survey
  • Survey ID (unless the request is for all surveys on the account to be transferred). The survey ID is the SV number in the URL (in the below screenshot, the survey ID is SV_a960LkS5TXxZx1Y) 
  • CRSid and name of who the survey should be transferred to

We can only transfer surveys within the Cambridge tenancy of Qualtrics. 

 

Transfer surveys outside of the University

Surveys within the Cambridge tenancy can be transferred to a Qualtrics account outside of the university (including free Qualtrics accounts).

You must have: 

  1. ownership of the survey on your UoC account. Surveys shared with you aren’t transferrable.  
  2. authorisation from your line manager and possibly HR depending on content. 
  3. an active account in another tenancy (inclusive of a Qualtrics free generic account). Surveys can only be transferred to oneself and not another user. 

Once all requisites are met, a request to Qualtrics Support by the UIS team will be put forward and can take up to 6 to 8 weeks to complete. 
 

Temporarily transfer surveys

You may need access to an unshared survey, owned by a colleague who is away from the office on long time leave or has left their role.

Email qualtrics@uis.cam.ac.uk, requesting for the survey to be shared or transferred to yourself or a colleague. You will need written authorisation from the original owner’s line manager or supervisor before you make the request. 
 

 
Security and privacy

Protect surveys with Raven authentication

Individual surveys can’t be Raven authenticated as third-party protection isn’t available in Qualtrics.

However, survey owners can host their surveys behind a Raven protected website, that only allows traffic that has originated and gone through authentication on said website to access and reply.

To do this:

  1. Open the survey in Qualtrics.
  2. Go to 'Survey options' in the left control panel.  
  3. Select 'Security' and go to 'Add a referral website URL.'
  4. Toggle to 'On’ and then enter the Raven protected URL in 'Website URL.'
     



 

GPDR and security

Data created and stored in the University of Cambridge tenancy is stored at Qualtrics XM EU Data Centre and is encrypted using the industry-standard AES-256 cypher.  

Find out more:


Keep your account when you leave the University (either by graduating or leaving term or employment)

You will not be able to access your UoC Qualitrics account after you leave the University. 

If you transfer to a @Cantab.ac.uk account, you can continue to access your UoC Qualtrics account.

Please contact qualtrics@uis.cam.ac.uk to request your account to be renamed. Your existing surveys, templates and anything on your old @cam.ac.uk account will be transferred.
 


Contact Qualtrics XM Support

In the first instance, please raise your support call with qualtrics@uis.cam.ac.uk.

If we are unable to help, we will either forward your support query to Qualtrics XM Support or alternatively help you raise a support call to Qualtrics XM Support directly. 

How to:

Access Qualtrics 

https://cambridge.eu.qualtrics.com

 

Find further information

Find help and support

 

Contact us

If you need help, please email qualtrics@uis.cam.ac.uk