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IT Help and Support

University Information Services
 


Accessing your Qualitrics account

Create your Qualtrics account

1. Go to https://cambridge.eu.qualtrics.com

2. Enter your CRSid@cam.ac.uk email and your Raven password. If you need to, enter your second-factor authentication method.

Access your Qualtrics account

After your account is created, you can log in via the above link by entering your username and password.

If you can't log in, check you are going to https://cambridge.eu.qualtrics.com.

To log out, select your profile button, found in the top right hand corner of the screen

From the dropdown select Logout


Finally close the web browser session to complete the process.

Rename your account

If you want to change the name of your account, email the Qualtrics Helpdesk qualtrics@uis.cam.ac.uk.

 

Set up the Qualtrics Offline Survey app

To use the app, your Qualtrics account needs to be amended to enable both API and Offline Survey app features. Please email qualtrics@uis.cam.ac.uk to request this. 

When your account is ready:

  • Follow steps 1 and 2 in Getting Started with the Offline Survey App.
  • In step 3 ‘Entering Your Qualtrics Credentials’; select 'Sign in with SSO' (ignore the instructions for a standard login).
  • The organisation ID for the Cambridge brand of Qualtrics is: ‘Cambridge’
  • You will arrive at a Cambridge brand sign-in. Enter your Raven username (CRSid@cam.ac.uk) and password. You should now be able to access your surveys offline, and complete responses which can be uploaded later. 


Request access to a group

Several collaboration groups already pre-exist in the UoC tenancy of Qualtrics. To request access to a select group, please email qualtrics@uis.cam.ac.uk with the: 

  • Name of group
  • Reason for access

Alternatively, if you would like to request a new group be created, please tell us:  

  • Name of group
  • Reason for requesting
  • Group members (full names and CRSids)


Transfer surveys

Transfer surveys within the University

Please request a survey transfer by emailing qualtrics@uis.cam.ac.uk with the:

  • Name of survey
  • Survey ID (unless the request is for all surveys on the account to be transferred). The survey ID is the SV number in the URL (in the below screenshot, the survey ID is SV_a960LkS5TXxZx1Y) 
  • CRSid and name of who the survey should be transferred to

We can only transfer surveys within the Cambridge tenancy of Qualtrics. 

 

Transfer accounts and surveys outside of the University

Surveys within the Cambridge tenancy can be transferred to a Qualtrics account outside of the university (including free Qualtrics accounts).

You must have: 

  1. ownership of the survey on your UoC account. Surveys shared with you aren’t transferrable.  
  2. authorisation from your line manager and possibly HR depending on content. 
  3. an active account in another tenancy (inclusive of a Qualtrics free generic account). Surveys can only be transferred to oneself and not another user. 

Once all requisites are met, please raise a transfer request to Qualtrics XM Support. Who in turn will contact the UIS Qualtrics team for permission and once given transfers can take up to 6 to 8 weeks to complete. 
 

Temporarily transfer surveys

You may need access to an unshared survey, owned by a colleague who is away from the office on long time leave or has left their role.

Email qualtrics@uis.cam.ac.uk, requesting for the survey to be shared or transferred to yourself or a colleague. You will need written authorisation from the original owner’s line manager or supervisor before you make the request. 
 

 
Security and privacy

Protect surveys with Raven authentication

Individual surveys can’t be Raven authenticated as third-party protection isn’t available in Qualtrics.

However, survey owners can host their surveys behind a Raven protected website, that only allows traffic that has originated and gone through authentication on said website to access and reply.

To do this:

  1. Open the survey in Qualtrics.
  2. Go to 'Survey options' in the left control panel.  
  3. Select 'Security' and go to 'Add a referral website URL.'
  4. Toggle to 'On’ and then enter the Raven protected URL in 'Website URL.'
     



 

GPDR and security

Data created and stored in the University of Cambridge tenancy is stored at Qualtrics XM EU Data Centre and is encrypted using the industry-standard AES-256 cypher.  

Find out more:


Keep your account when you leave the University

For the majority of users,  access to their UoC Qualitrics account will be losed upon leaving the University and the disablement of ones Raven credentials.  The exception are Alumni students who receieve an email notification, advising of the automatic transfer of their @cam.ac.uk account to an @cantab.ac.uk account, who will retain access (This is achieved via their newly advised Raven 4 Life credentials). 

Berfore leaving the university please contact Qualtrics XM support to request your account to be transferred. All existing surveys, templates and data on your old @cam.ac.uk account will be transferred.  


Contact Qualtrics XM Support

In the first instance, please raise your support call with qualtrics@uis.cam.ac.uk.

If we are unable to help, we will request you raise a support query to Qualtrics XM Support directly by following the instructions below:

1. Navigate to the question mark symbol (top right of screen):

 

2. Select 'Contact Support' link from the new pop up:

 

3. Select 'Sign in with SSO'

 

4. Enter cambridge under the 'Organization ID' field:

 

The Qaultrics XM support webpage should now be presented and you are able to raise support call:

 

Accessing XM Basecamp and XM Commuinity

In addition to the previously mentioned Qualtrics XM support pages. Qualtrics XM offer all UOC Qualtrics account holders access to two further help tools:

1. XM Basecamp

An On-demand training environment, where you can undertake courses on request at a time that is suitable to you, sign up for live webinar courses* and gain certification.   

*Free webinars are covered under the Univesity's tenancy, premium courses are charegable to the user. 
 

 

2. Ask the XM Community forum

An forum where you can raise a query or question or conversation topic, not found under the Qualtrics XM support pages.
 

 
To access either please follow the step by step guide on how to 'Contact Qualtrics XM Support' (found above) , but on step 2 please select either 'Take courses on XM Basecamp' or 'Ask the XM Community'.

 

Upon selecting 'Ask the XM Community' on first instance, you will be required to provide further information and agree to the 'Terms of Service'

 

How to:

Access Qualtrics 

https://cambridge.eu.qualtrics.com

 

Find further information

Find help and support

 

Contact us

If you need help, please email qualtrics@uis.cam.ac.uk