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Make sure you're signed out of your Microsoft account on other desktop applications, such as Microsoft Teams, Office applications and other browser windows before you proceed.

Step 1

In 'Start by getting the app', select ‘I want to set up a different method'.


Step 2

Select 'Phone' from the dropdown menu.


Step 3

Enter your mobile number and select 'Text me a code'.


Step 4

You'll receive a text message containing a six-digit number from Microsoft:


Step 5

Enter this number in the box, and select 'Next'.

The next time you log in to a Microsoft application such as Outlook, you may be asked to authenticate using your second factor. If you've set text messages up as your preferred method, you'll be sent a new code via text message to your chosen phone and see a prompt to enter the code on the login screen:

Verification text challenge.png


Signing into Teams

The next time you use the Teams desktop app, make sure you're signed in. Look out for a thin notification banner at the top of the application window that asks you to sign in – it's easy to miss!

Update the settings on your email apps

You may need to update the settings on email apps you use to access your University email account after multi-factor authentication (MFA) is enabled on your University Microsoft account.


Managing your multi-factor authentication methods

You can change, remove and update multi-factor authentication methods at any time by logging in to your University Microsoft account. Find out how to manage your multi-factor authentication settings.

Getting help

If you have any queries about MFA or encounter any difficulties, please contact the UIS Service Desk.