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IT Help and Support

University Information Services

Information for professional services staff 

This information is for professional services staff. This includes staff working in the Unified Administrative Service (UAS). It also includes some staff in faculty offices, school offices and other offices who get IT support from UIS.

Divisions supported by UIS include:

  • Human Resources Division
  • Finance Division
  • Estate Management
  • Department of Physical Education
  • Development and Alumni Relations (CUDAR)
  • Cambridge Admissions Office
  • Academic Division
  • University Information Services (some sections)
  • University Counselling Service
  • Governance and Compliance Division
  • Research Office
  • North West Cambridge Development
  • Investment Office
  • Institute of Continuing Education
  • Health and Safety Division

If you work for a College or academic Department, please contact your local IT support staff for help and support.


New starters




General information

Setting up a new starter 


Hybrid working

Remote access (VPN and Remote Desktop Services)




Staying safe online



Requesting hardware and devices


Help and support

If you need help or further information, contact the service desk.