Connect to eduroam wifi on iOS

Before you begin, make sure you are in a location where the eduroam wireless network is available.

Set up eduroam on a mobile device running iOS

These instructions are for configuring eduroam for iOS devices such as iPhones and iPads.

You might find it easier to open these instructions on a different device than the one you are setting up. This allows you to refer to the instructions while you’re going through each step.

1. Make sure you’re online. You need to connect to an existing internet connection on your iOS device. You can connect via UniOfCam-Guest or your mobile network.

2. Create a new network access token for your iOS device. You need to create a separate token for each of your devices. Use a meaningful username such as CRSid+phone@cam.ac.uk. You will need to include the '+' symbol when you create your username and use lower case. Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.

   Create a new network access token on the Networks Access Token website.

3. Open this webpage using the Safari browser on your iOS device: help.uis.cam.ac.uk/wifi-ios.

4. Download the iOS mobile configuration file using the Safari browser. Other browsers won't work. You will need to enter your @cam.ac.uk email address and University account password (formerly Raven) to download this file from the website. When prompted, selected 'Allow' to confirm the download. 

   Download the iOS mobile configuration file

    

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5. You need to know which version of iOS your device is using. To find the software version installed on your device, go to Settings > General, then select About.

   For iOS 14 or earlier, open 'Settings', then select 'General', scroll down to 'Profile' and select it. Then select the eduroam profile.

   For iOS 15, 16 or 17 you'll need to open 'Settings' and then select 'Profile Downloaded'.

    

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6. Check the details and select 'Install' in the top right corner.

    

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7. Read the certificate warning, and select 'Install' again.

    

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8. When asked to enter a username, enter the new network access token username that you created in step 2. This should be in the format CRSid+device@cam.ac.uk, for example, abc123+myworkpc@cam.ac.uk.

    

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   Then select 'Next'. 

9. When asked for a password, manually type the password for the network access token you created for this device in step 2.

    

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10. You'll see this screen confirming that the profile has been installed. Select 'Done'.

     

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11. To make sure your device doesn't connect to UniOfCam or UniOfCam-Guest instead of eduroam, go to 'Settings' and then 'Wi-Fi' (it might be under Settings > General > Network and Wi-Fi on older versions of iOS) and select the 'i' symbol to the right of UniOfCam-Guest. Then make sure that 'Auto-Join' is off.

     

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    Your device should now automatically connect to eduroam wifi whenever an access point is in range. If it doesn't work, double-check the above steps, particularly making sure you entered your user name and password correctly.

Get help

If you're still unable to connect, please look through our troubleshooting guide or contact the Service Desk: servicedesk@uis.cam.ac.uk.