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IT Help and Support

University Information Services
 

Visitors to the University are able to use the network and may be able to apply for email accounts and Raven credentials.

There are several services that are available to visitors:

  • eduroam is widely available both within and without the University. You will arrive with eduroam configured for your home institution and it should just work.
  • If you are short-term visitor without eduroam settings for your home institution, your host institution in Cambridge could issue you with temporary access to the wireless network (which may also give you access to printing facilities).
  • As an official or accredited visitor, your host institution in Cambridge can apply for University Information Services accounts for you. These will include:
    • Raven credentials: Raven is our local authentication service, and credentials will allow you access to Cambridge-only facilities such as electronic journals.
    • Email account
    • Desktop services account

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Latest news

Changes to the way you log in to Qualtrics from 28 June

18 June 2021

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June . When you log in, use your username with the format crsid@cam.ac.uk , and your Raven password. If your current Qualtrics username is not in the format crsid@cam.ac.uk , please let us know and we can guide you through the...

University Wireless Service essential maintenance schedule June–July 2021

18 June 2021

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old, unsupported media files from the University’s Streaming Media Service (SMS) because the system is approaching its maximum storage capacity. The original high-quality ‘master’ copies will be retained. Deleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.