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All members of the TechLink scheme are automatically made members of the mailing list

ucam-ITSupport@lists.cam.ac.uk

and at least one of

ucam-College-ITSupport@lists.cam.ac.uk
ucam-Dept-ITSupport@lists.cam.ac.uk

The purpose of having 3 lists is to reduce cross-posting. It should only ever be necessary to send a message to one of these lists because all members of the ucam-dept-ITSupport and ucam-College-ITSupport lists are also members of the ucam-ITSupport list.

Members can optionally receive downtime and system status notifications by registering for the 'IT Service Status' service:

https://status.uis.cam.ac.uk

Members should normally have a University email address (ending cam.ac.uk) for receiving email. We are also able to allow members to supply additional institutional addresses from which they can send to the lists.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...

University GoogleDrive: 20GB quota limit deferred until December 2023

20 June 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Streaming Media Service (SMS): please reserve for business critical uploads only

20 June 2022

Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...