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All members of the TechLink scheme are automatically made members of the mailing list

ucam-ITSupport@lists.cam.ac.uk

and at least one of

ucam-College-ITSupport@lists.cam.ac.uk
ucam-Dept-ITSupport@lists.cam.ac.uk

The purpose of having 3 lists is to reduce cross-posting. It should only ever be necessary to send a message to one of these lists because all members of the ucam-dept-ITSupport and ucam-College-ITSupport lists are also members of the ucam-ITSupport list.

Members can optionally receive downtime and system status notifications by registering for the 'IT Service Status' service:

https://status.uis.cam.ac.uk

Members should normally have a University email address (ending cam.ac.uk) for receiving email. We are also able to allow members to supply additional institutional addresses from which they can send to the lists.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 21:00 on Saturday 26 June until approximately 01:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...